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February 2024 by Tianyi Deng
I am extremely disappointed with the service at this establishment. We had made an appointment for our dog's grooming half a month in advance for Friday afternoon at 2:30. However, on the day of the appointment, it was abruptly cancelled, citing the manager's personal reason. Shockingly, we received no call or text to inform us of the cancellation. We only found out upon arriving at the store. This lack of communication wasted our time and left us feeling frustrated and inconvenienced. We will definitely not be choosing this place again.
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October 2023 by Meri Clark
Timely, my pet looks and smells great!
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October 2023 by Trini Oldja
Zoe is the absolute BEST!!! Been looking for a groomer for three years and she is hands down the best and our pup always looks amazing and he LOVES her!!
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August 2023 by M D (Graybush)
Wife made appointment here, we've been using Banfield for years, first time at the grooming, was standing for 15 minutes with my dog before someone noticed me. When I expressed concern to the person who asked if I had been helped, she got an attitude and asked if I wanted to speak to her manager. If someone cannot express frustration for poor service/customer service, how can you expect my business, after all, there are SO many other grooming places to go. We will be finding another spot for veterinary needs as well as never coming into this or even considering PETCO for grooming again. ciao!
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March 2023 by Sarah Christ
If you want to quite literally RUIN your dog, go to Petco grooming. They only cut one side of my dogs head (pictures for proof) and when I called to ask if they could fix it or refund so that I can go elsewhere to have it fixed they told me that there is nothing they can do. $100 down the drain.I could have done a better job myself, even if I was blindfolded. Horrible experience, horrible customer service.
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February 2023 by Benjamin Hennig
Really pleased with the job Jasmine did grooming our pooch, Sammy. Our dog can be a bit of a challenge she was very patient and gentle with him. And the brushing and cut she gave him was perfect!! My family was so excited to snuggle the dog when her came back from his appointment. Definitely will be back. Thank you Jasmine!
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January 2023 by Benjamin H
Really pleased with the job Jasmine did grooming our pooch, Sammy. Our dog can be a bit of a challenge she was very patient and gentle with him. And the brushing and cut she gave him was perfect!! My family was so excited to snuggle the dog when her came back from his appointment. Definitely will be back. Thank you Jasmine!
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June 2022 by Dennis Mulyadi
One of the worst experience that I got on a groomer. I decided to have a try to get my dog groomed in this location for the first time today (Sunday, May 22, 2022). The groomer, a lady that I didn’t remember the name, took my dog to be groomed. After 15 mins, she suddenly call me to come back and take my dog, quoting that “my dog keeps on crying when I tried to groom him.” she also kept on complaining that the other dog that she was handling were crying too. So she decided that my dog was too much too handle and returned him back to me. I have tried I can say more than 6 different groomers around the Seattle area, and this is the first time that I got this kind of feedback. The thing that rubbed me the wrong way was the way that she was also complaining about the other dog, and the fact that she had more than one dog crying at the same time under her service speaks more about her than the dogs. I will not be coming back and I will not recommend anyone coming to this location unless they have different groomers or you have a really really calm dog that you can be sure will not be a “burden” for the groomer. Unbelievable.
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December 2021 by Matthew F.
I bought two Canadian goose for my dogs, I asked the cashier if I can come change it to different size the following day he said YES, I went the following day he suggest me to go to different PETCO, I went to PETCO Factorial. I always use my number when I purchase anything or any groaning, when the ask me a number the never find what I bought which was weird, I phone the manager who was male guy, he was rude, unprofessional and was laughing when I ask me questions, I don't understand why people like that work in customer services, ai ask him a name three times he never answer, he said he name was PET SMART which was weird and he never help me, he just hangout before I even finish talking. Very disappointed.
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September 2021 by Rory W.
Called to get an appointment for my 2 dogs to get groomed. They were booked out 2+ months. I said okay and made the appointment. About a month later they called and said the groomer hurt her back and couldn't groom large dogs and had to reschedule my dogs for another groomer. That pushed the appointment another 2 weeks. Now, a few days before the appointment they send a text saying they have canceled all grooming appointments and closed the salon. Horrible service and ridiculously poor management from the store.
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April 2021 by Mariam M.
Took my dog here because our usual Petco had no available appointment. I usually get a bath and brush and sanitary shave and leg hair trim. I tried to show the groomer there what I needed and she kept saying she has it in her records from the other Petco and didn't pay much attention to me. Then she shaves my dog down to his undercoat all over. I was so mad when I saw him. Complained to the supervisor who also could not care less. They just refunded me the cost of the grooming. I told them if his coat doesn't grow back they are responsible and they said"uha". I just called our usual Petco to book a grooming appointment and the person told me the pervious groomer has put a note in our records not to provide service for my dog. That he bites and does not like to be groomed!!!! Instead of admitting their mistake and taking responsibility, they are blaming the poor dog who was subjected to their treatment. Will never go there again!
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March 2021 by Austin Moore
Your manager Kyle is a disgrace.
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January 2021 by Jungwon Yoon
I walked in for trimming nail because I couldn't make appmt by the phone. The computer was down. But they were kindly did trim my dogs nail.
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January 2021 by Katherine K.
Worst cut for my golden retriever. One leg looks like one person cut it, the other leg looks like a completely different person cut it. It's clear they have no idea how to cut the hair of a golden retriever. Nails/paw trim was so poorly done that I had to do it again when my dog got home. Paw hair was not cut at all. Way too expensive for what you get. Never going back.
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January 2021 by Sunil T.
Took my 6mo old golden doodle puppy for first grooming session today. They did a wonderful job, I believe Jessica was the stylist. Also, their staff has always been super nice and friendly.
