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March 2024 by Ali S.
I was in the store this afternoon I asked to use the restroom, the employee opened it for me and the restroom had human feces all over the wall toilet and floor. When the employee said something to the manager she responded "that's not my problem." Then I was checking out that same manager was the only cashier after having yelled at the other cashier that they needed to go on break right that second. I was the next person in line I moved up a bit and the manager turned around and YELLED at me "don't move up any closer I'm claustrophobic" with a horribly rude tone. I responded "I'm not" and she proceeded to start talking about me to the woman she was ringing up saying "I don't like when people do that I get claustrophobic" but I literally wasn't anywhere near her. Long story short I left the store without purchasing the probably $200 worth of items in my cart and will not be returning. Extremely embarrassing situation for no reason.
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December 2023 by Jenny K.
The worse shopping experience I ever had in Ross. The cashier wasn't friendly when checking out my items, but that was fine. I purchased 5 or 6 big art prints and my car was outside at parking lot, I didn't know I can't take the cart out to parking lot and return it back, so I try to take the cart out of door so that I can load my prints to car. Staffs in store was seeing me struggling how to carry these big prints out to store, but there was one white woman in her late 40, 50 yelling at me "cart can't be taken out, that's why you're are having a hard time going out!" I was so embarrassed but there was no staff try to offer some help. I spent more than $100 in store but received such a rude and bad attitude, it's not worth it and I will not go back to this issaquah Ross again.
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December 2023 by Elena G.
I was here at around 7pm looking around for Christmas gifts with my mom and then I stumbled upon two different air fryers, when we went to look at it we opened the box to look so the product doesn't have any defects until this rude supervisor with short black hair started yelling to us disrespectfully out of nowhere and told us to leave the store. As we were walking out of the store we noticed that the same lady was talking disrespectfully to another customer. I do not recommend coming to this location!!!
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November 2023 by Laura H.
Store manager Jordan was pretty patronizing when I asked about the fitting rooms. When I asked if they were available (because there was a bunch of clutter and racks which made it hard to see any signage or tell if they were open) she said "Well What does the sign say?" She could have easily said "there are fitting rooms open at the front of the store!"
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November 2023 by David Martinez
Good,,,,,prices,,,
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October 2023 by Hudson Frank
Updating my review as they've recovered some from covid.First, changing rooms are still closed until noon. On weekends they try to have it open before noon.Staff customer service is hit or miss. This location has always struggled holding onto staff. Job pays minimum wage so you sort of get what you pay for. I'm glad some of the long term bitter cashiers have moved on as it was tiresome knowing how bitter some of them were.Loss prevention can be a bit over baring. lately I haven't seen one employed at this location.Changing rooms have gotten a little run down and since the mandatory covid cleaning has ceased they have gotten dirty again.I have seen many a parents let their kids play with items like they're toys and they do not force their kids to pick up after them selves. I'm sorry but that's bad parenting. Staff is not your maids.Dear parents: Please stop letting your child watch vids loudly on the phone while you shop. This is disrespectful and annoying as hell.Merchandise has gotten a little thin since before covid yrs. I use to come here because you could always find something. I struggle to find even basic clothing that fits me. They want trendy clothing built for the super skinny or obese crowds. I'm middle of this so I can't find anything that fits me any more.sept 2023. I am going to stop shopping at ross. They've gotten better about being open on opening time and opening the changing rooms before noon or one. they use to have good selection but have now limited their selection quite a bit compared to what it use to be. Good will has more on their shelves than here. I am unable to find anything that fits. Because the styles of the clothing are geared towards plus sized or skinny. No middle. I am going back to mall shopping. At least I find clothing there when I go.
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September 2023 by Ice Qu
I mean, all Ross stores are about the same, but this one seemed a bit light on merchandise and sort of off in some way. Okay, but not fabulous or exciting. Look closely for bargains or seasonal goodies, though, because often you'll find something nifty. Just probably not every visit.
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August 2023 by Ada Y.
I find this Ross a bit tidier than the one in Lynnwood. Aisles are more spacious. There are only 2 changing rooms near the cashier. This location is convenient since there are other stores there like Trader Joes and Petco
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August 2023 by Sherri Alma
It's a nice clean store, but there wasn't much merchandise.
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August 2023 by Diana Arellano pedrizco
One cashier only for a long line of customers, cashier was contacting manager for a lunch break. He look exhausted.
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July 2023 by Candy C
I can’t believe they don’t let you use the restroom is always out service the lady is such as lier. I wonder where the employees go. cashiers are always rude and making faces please find a different job if you don’t like to work there. ?
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May 2023 by Amit Chopra
It's a hit or miss when looking for things but prices are reasonable. However there was a long wait for checking out only one cash register was working.
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May 2023 by TC
I like this Ross, Staff is very nice. I just feel for them sometimes there's a huge , HUGE line with only one employee on register because that's all they have :(
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April 2023 by Kimberly Fiamengo
You have to know your prices and brands that are high quality, or Ross can be more expensive and you're back with a return because your item fell apart! They are good about refunds however, as long as you have your receipt and don't wait too long to return it.
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March 2023 by Les White
Lots of bare shelves, some merchandise very reasonable others seemed to be priced like everywhere else. Hardly any employees available or visible.