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March 2024 by S W.
Worst Safeway I've been to. Bad produce. They will not let you use the restroom after 8 PM which is kind of a shock if you're a customer who needs to use it. I will never shop here again.
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February 2024 by Katie G.
I'm not someone who regularly posts reviews on the places I visit, it's rare I have anything negative to say about anyone or anywhere I go because I function with the assumption that even if the service I receive isn't up to par, is found to be lacking or in some cases is just downright terrible, there is probably a reason for it and it may be a one time occurrence. Heck, it could even be my own perception being impacted by the vibe my personal life is functioning under. Today it was none of these, today it was the funky attitudes and bad manners of the staff of a supermarket that I have been frequenting since I was young enough that my mother was pushing me up and down the aisles of while I rode the child seat of a shopping cart. Today the staff made assumptions just judgements that offended me and were rude and uncalled for. I am going to share a personal detail about my life that is no one's business and is difficult to discuss. My personal life is not great, I unexpectedly and tragically lost the love of my life and soulmate, the father of my young children and best friend for a decade, a little over a year ago on September 12 2022. Since then depression and sadness are the main emotions I function under every day and it's hard to get through anything, like trips to the store. I've also gotten into a casual relationship with a friend and I have to admit it's challenging, for several reasons. First, he wants to be more serious and I'm not ready for that (probably never will be in all honesty). Second, because I am not willing to take things to a deeper level and his own insecurities (as far as I can tell) he has become a bit controlling and unfortunately our casual relationship has become something that feels dangerously close to domestic violence and abusive. So today when we got into yet another argument and I felt that I needed to get away and take some space for myself I ended up at my local Safeway. I was distracted, I was emotionally drained and I had no real need to be there so I was simply taking my time browsing the aisles and selecting miscellaneous unnecessary (and overpriced) items. Suddenly I am approached by a POLICE OFFICER. She informed me that the staff thought I was going to steal, that they were certain I already had items in my bag (i voluntarily opened my bag and showed her the contents - none of which were stolen from Safeway) I then showed her my wallet and debit card to assure her that I was in fact planning on purchasing the items in my cart. It was embarrassing, it was hurtful and it was enraging as well. I left the cart and I exited the store, as I did so I could hear the employees talking about me loudly on walkie talkies. I'm disappointed and I'm angry that as I was experiencing a moment of despair and pain personally I looked for comfort and familiarity in an establishment that often feels like a comfortable and safe place and I was treated like a thief and a criminal. Disturbing behavior and rude assumptions by the lame, heartless and snobby staff have caused a loyal lifelong customer to go elsewhere for all my grocery and household supply needs from now on
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December 2023 by Shevaani S.
Local grocery store; very well stocked. We could use some more customer service people though. Easy to find location and plenty of parking spots.
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July 2023 by Jen B.
Went to pick up groceries I had ordered online. After my 1.5 hour commute and waiting for 15 minutes to get said order with an additional 5 for guy asking for my pick up code(1st time out of 300 I have even been asked this), I was in a hurry to get home. Once I opened my trunk there were only a few bags with some heavy items-definitely not $200 worth of groceries. As my husband and I began to unload, he complained I did not get him crackers or the french bread for tonight's dinner. At that point, I decided to look at my receipt and compare what I had. I was missing 13 items (80$ worth). I called safeway hoping they would find the missing bags. They informed me they were not there and that they could not help me. They told me to call online customer service and provided no number. After searching for it, I called and was refunded. I did not want to have to get a refund, I wanted the groceries I spent 30 minutes ordering. Now we have nothing for dinner and I wasted another hour of my evening. Last time shopping here!
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July 2023 by John S.
Why are the bathrooms locked up? Start treating us like human beings, please. We already pay out the nose, bag our own groceries, pay for bags...
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June 2023 by Darnell J.
I bought a pound of sweet and sour chicken, there were nice and big chunks that the deli person picked. I said to myself I am going to be nice and full today!! :). Well when I got back to work, I open the box and pull one out, and it was all breaded with no chicken in to. Half the box were all breaded. I sent my hard earned money on this crap I am so uupset, and I will not come back..
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April 2023 by Penny M.
I've tried Safeway grocery delivery in Issaquah WA at least five times now and they have NEVER gotten it right! they don't deliver items in the order and I have to call to get them delivered the next day. They substitute without my consent - dumb things like regular Dr Pepper instead of diet. Rude delivery man. No phone customer support after 6pm even though my delivery is for 8pm. it's a mess every time. Ive got to give up.
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January 2023 by Smitty M.
This Safeway always has better deals than the one up the road. That being said in the parking lot on the Starbucks side of Safeway at any given time, but especially after dark there is always two to three people shooting up in plain site in their vehicles or passed out on drugs. It's really gross. This is one of the better Starbucks locations in town but I avoid this shopping center because it feels unsafe
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November 2022 by Kelly W.
Very happy with the staff and the store location. Been coming here for years and will keep coming. The only reason I dont give a 5 star was because the public restroom was in very bad condition. Looked like it had been forgotten about for days.
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March 2022 by Stan C.
I have shopped here since this store opened close to 20 years ago. Used to know many of their long time employees and store was nice. Went in early a couple weekends ago to get bagels. Bakery wasn't up and running yet, seems the help just rolled in (late). Looked around and it looked like an Antifa protest. Every employee wearing black on black and face masks, rainbow hair and one guy employee with literally a skull mask on. They used to wear white tops now it's all black. No one offers help or assistance any more.
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October 2021 by Zachery S.
Their pharmacy gives out conflicting information. Their dial-in number says they do walk in vaccinations. Speaking with the pharmacist they say you have to schedule online. When walking in they say they have appointments available, but online doesn't show any availability. It would be nice if they would follow the procedures established by their own company. When I asked to speak with a manager, the checker (front end) huffed, called for a manger, then huffed again and walked off. No manger ever showed up. It was the most bizarre encounter with Safeway staff I have had. The store itself looks great and seems to be well stocked, I'm just not sure what is going on with the employees.
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October 2021 by Duck Y.
You'll never find a cart handy. Ever. They stock by packing soda pop so tight you have to fight to get a 12 pack out. They offer "3 for deals" and never have 3 available. The deli/bakery/produce staff are always in a bad mood and act like you're ruining their day asking them a question. Just all around a miserable place to shop.
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September 2021 by Elisabeth Y.
This would be my third time getting friend chicken counter and the oil tasted like fried fish, my friend said it means they use old oil...so I want to know when do you guys change your oil ??? So I don't get fishy chicken again and waste money and innocent chickens who died for this meal only to be thrown away and not eaten. The spicy chicken looked nasty and old....someone check on the hot food section because something isn't right here.
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August 2021 by Barbara B.
We had a problem with a baked chicken order that wasn't picked up by Instacart. The manager of the store made it right and even delivered the order. I had a houseful of people and and an extremely thankful for the above and beyond service provided.
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June 2021 by Derk B.
Clean, well stocked store. Bit pricy on odd things like ox tail (Cheaper at QFC Sammamish). Friendly staff and generally quick checkers.
