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April 2024 by Andrea D.
I wish there was an app that we could rate employees, not the actual store, because I LOVE SAFEWAY, it's so close to my house, it's a beautiful store & I normally shop there TWICE a day for 15 years, and with the exception of yesterday, the service has been impeccable...the 1 employee who woke up on the wrong side of the bed, or someone pi$$ed in his cheerios RUINED the entire experience for me. See what happened below. I was shopping and normally I shop for myself and for my work. I had my cart divided with my items and I went to the self check out to check out. I started to do all my work groceries....bagged, then and put my personal debit card in my mistake...should have put my personal card. I realized what I had done so I went to the girl and said "hey, I just accidently used the wrong card, can it be voided so I can use the right card" She was wonderful and said that she couldn't, but upper manager could. Right then a gentlemen in a black vest, pierced eyebrow and frown on his face starts pushing a cart in. She calls him over, his name is Dan...,and explains the situtaion to him. He huffs loudly and says "Well I'm going to have to refund all the items, then re-ring them up, were short staffed....etc. He was making it clear how unhappy he was to be there....I remember thinking "I'm going to have a problem with him"...he told the checker to have me follow him, which I did. He brought me over to another check stand and I handed him by bag that was already bagged with my work groceries. I told him "Thank you for helping me"....he said nothing... Aggressively he starts removing all the items from my bag....NOW HERE'S WHERE IT GOES WRONG,...he starts checking items, I think "ok, he's redoing the order so I can now put all these items on my work card". When he's done checking he says "Put your card in"............NOW I SHOULD HAVE ASKED "IS THIS THE REFUND OR IS THIS THE NEW ORDER GOING ON THE CORRECT CARD...." or he should have told me. He said nothing.........so I put my work card in AGAIN, assuming this was the new order on the correct card. I put my card in, he presses a few buttons and then gives me my receipt for my refund. I just look at him and say "wait, no....I thought you were doing my new correct order for my work card.............you just refunded me my work card and I needed my personal card refunded, not my work card..... He just screams "JESUS CHRIST........" so to the service rep is is swearing at. I just looked at him and said "EXCUSE ME'".....He just looks at me and says "this is the second time you have done this, I told you I had to refund you, then recharge you, I said to him "YOU TOLD ME NOTHING, YOU SAID IT TO YOUR CHECKOUT GIRL NOT TO ME AND CLEARLY YOU DIDN'T EXPLAIN WHAT YOU WERE DOING" He just stars at me and says "I have had 4 other customers who have made mistakes...TO WHICH I CUT HIM OFF AND SAID "That IS NOT my problem". He looks back at me and says "Are you going to continue to cut me off".... I just started at him...not my blood is boiling. NEVER HAVE I BEEN SPOKEN TO LIKE THIS, OR RECEIVED ANY TYPE OF HORRIBLE SERVICE LIKE THIS.....I said "No, I'm done with you".....I pushed my cart out of the isle over by customer service grabbed my purse and stormed out.... I got in my car and was so angry I couldn't drive I got on the phone, called the customer service line at that grocery store, asked for who the GM was, I was told it was a gentlemen by the name of Josh, who just left, but would be back in on Saturday morning at 7am. (this happened on a Friday afternoon) I left my name and phone number and said it was imperative that I speak with him after the horrible treatment I received from "Dan".........She said she would leave a msg... Well...it's' Sunday night, still no phone call....lol, not surprised at all. Found the corporate offices number and will be reporting this si
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March 2024 by S W.
Worst Safeway I've been to. Bad produce. They will not let you use the restroom after 8 PM which is kind of a shock if you're a customer who needs to use it. I will never shop here again.
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February 2024 by M. Priddy
Your deli Chinese food gave me the worst food poisoning I've ever had. I'm so angry.
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February 2024 by Jennifer Coll
Love this Safeway! The shelves are always well stocked and produce is fresh. My husband and I are big fans of the ready meals up at the front. The flower selection is lovely, and I've had good luck with flowers from here lasting a long time
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February 2024 by Dean
My grandmother shopped there recently and was treated poorly by a woman named Josephine. She mocked her for being on food stamps, and had a disgusting attitude. What a great way to treat a elderly woman. A man there named Daniel was also awful to her, it’s good to know based on other reviews that I’m not the only one to think so.
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February 2024 by Amara Elpis
Always clean, the staff are friendly. They are also woefully underpaid and overworked.
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February 2024 by Katie G.
I'm not someone who regularly posts reviews on the places I visit, it's rare I have anything negative to say about anyone or anywhere I go because I function with the assumption that even if the service I receive isn't up to par, is found to be lacking or in some cases is just downright terrible, there is probably a reason for it and it may be a one time occurrence. Heck, it could even be my own perception being impacted by the vibe my personal life is functioning under. Today it was none of these, today it was the funky attitudes and bad manners of the staff of a supermarket that I have been frequenting since I was young enough that my mother was pushing me up and down the aisles of while I rode the child seat of a shopping cart. Today the staff made assumptions just judgements that offended me and were rude and uncalled for. I am going to share a personal detail about my life that is no one's business and is difficult to discuss. My personal life is not great, I unexpectedly and tragically lost the love of my life and soulmate, the father of my young children and best friend for a decade, a little over a year ago on September 12 2022. Since then depression and sadness are the main emotions I function under every day and it's hard to get through anything, like trips to the store. I've also gotten into a casual relationship with a friend and I have to admit it's challenging, for several reasons. First, he wants to be more serious and I'm not ready for that (probably never will be in all honesty). Second, because I am not willing to take things to a deeper level and his own insecurities (as far as I can tell) he has become a bit controlling and unfortunately our casual relationship has become something that feels dangerously close to domestic violence and abusive. So today when we got into yet another argument and I felt that I needed to get away and take some space for myself I ended up at my local Safeway. I was distracted, I was emotionally drained and I had no real need to be there so I was simply taking my time browsing the aisles and selecting miscellaneous unnecessary (and overpriced) items. Suddenly I am approached by a POLICE OFFICER. She informed me that the staff thought I was going to steal, that they were certain I already had items in my bag (i voluntarily opened my bag and showed her the contents - none of which were stolen from Safeway) I then showed her my wallet and debit card to assure her that I was in fact planning on purchasing the items in my cart. It was embarrassing, it was hurtful and it was enraging as well. I left the cart and I exited the store, as I did so I could hear the employees talking about me loudly on walkie talkies. I'm disappointed and I'm angry that as I was experiencing a moment of despair and pain personally I looked for comfort and familiarity in an establishment that often feels like a comfortable and safe place and I was treated like a thief and a criminal. Disturbing behavior and rude assumptions by the lame, heartless and snobby staff have caused a loyal lifelong customer to go elsewhere for all my grocery and household supply needs from now on
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February 2024 by clint luis
Friendly cashiers, place is clean....
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January 2024 by Sean Chilberg
It is easy to drive to and it's also closer to your house
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January 2024 by Natalie Popovich
Disgusting store and manager. They don't follow the laws. If you bought the wrong product and only 2 days have passed, then still no one will return your money or exchange it. And they will force you to buy a second time what you need, and it doesn’t matter that it’s not food. And it costs 25 dollars
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December 2023 by Shevaani S.
Local grocery store; very well stocked. We could use some more customer service people though. Easy to find location and plenty of parking spots.
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November 2023 by Gina DSV
Annoyed because I don’t do the self check out and I will leave my full cart particularly when it’s not busy and no one wants to go to the register. You’re welcome for me leaving those groceries in the cart so you can continue to have a job. As far as Safeways ridiculous forcing of self check out…NOT DOING IT! I’m doing someone else’s job and I’m not getting any discount! I Will go to a competitor every time this occurs. If you waste my time when I’m filling the cart, then you can empty it and return all the items! At least it’s job security for your employees. You are welcome.UPDATE: Fred Meyer got my $$$ and their prices were much better and I received customer service checking me out! NO SELF CHECK OUT FORCING!!!! Guess who is going to get more of my business from hence forth!
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November 2023 by Sherri Alma
Prices are incredibly high, customer service is awesome.
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October 2023 by Joseph Hiatt
Best, most-fresh organic produce in all of Seattle and our favorite grocery by far. Also has a terrific deli and bulk dry foods section
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October 2023 by rauDesign Seattle
I don't know why some people in the neighborhood group keep saying they have problems at this Safeway. I've shopped there hundreds of times and have had maybe 2 issues (Comparing to Fred Meyer where I run into issues 70% of the time). Overall, the store is clean and well maintained, staff is mostly nice this year. They also honor their coupons/advertised prices/app prices when there are discrepancies.