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July 2023 by Jennifer Toda
No pressure, wonderful place to have kids try out a bounce for free. Enjoyed chatting with Sam, really enjoyed her positive attitude and our educational chat. Thank you!
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June 2023 by Marci Cline
Love this place! I wouldn't buy another brand of trampoline!
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June 2023 by Jasmine Overton
I would give this 5 stars if it wasn't the hardest thing in the world to set up. We used both paper and the Bilt app. It was a nightmare. You really need to watch the entire video, take it step by step but also listen ahead about 4-5 steps then go back. There was definitely crying that happened, blood was drawn and I think this really needs to be assembled with two, grown, very strong men. I did this with my husband and we are both very strong but it was a one of the hardest things we have ever done lol. We almost gave up twice. The rods are definitely the hardest part and super confusing. You do not want to try to skip ahead or get into a groove. Take it step by step all the way.Fedex was AWFUL with the delivery. They said it was delivered at one point, then when I called they said it was going to be 4 days later. Half came the next day when we were out of town and then the other half came the following day. Packaging wasn't bad.All that being said, I would buy it again. My kid freaking loves this thing. He is going to be 6. Our 16 year old twins also spent 3 hours on it. My 6 year old did sneak out at 5 am the next day to jump so the lock on the net is a great idea! Very good quality. I am surprised it made it through set up LOL. I think we will use this for many years. We will buy a cover for it as taking this thing down is never going to be an option!
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May 2023 by Jovita Atwal
Customer service is one of the worst I have ever dealt with. They will not return emails or voice-mail. Throughly frustrated with them
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May 2023 by Mel B.
This is a huge shout out to Sam in dispatch. I was in a pickle and needed the tramp moved quick for a property sale. We didn't plan ahead berry well. She provided amazing customer service over the phone and pulled some major strings to accommodate my timeline! Thank you Sam!
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April 2023 by Julie Kim
My kids and I visited the store to check out the Springfree trampolines. Mike kindly answered all of my questions while my kids were excitedly jumping on their trampolines. Mike arranged a free measuring appointment for us, and right after the appointment we ordered our jumbo square trampoline online! The sales team was so accommodating and allowed us to change the custom colors (part of their current promotion) even after we placed the order. Thanks Mike and everyone at Springfree — I will update my review once we’ve had a chance to enjoy our new trampoline :)
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March 2023 by Renee De La Torre
Big thanks to Surya for answering all the questions we had on our visit. We just ordered our large oval!
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May 2022 by Ms Wood
I bought my trampoline from them years ago. It has made through 3 kids plus all the neighborhood kids
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March 2022 by Chris H.
Great people who respond quickly and offer a great product! Folks went out of their way to help us be a part of a promotion and it really made all the difference. 5 stars from us!
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February 2022 by Tanner Roberts
Thank you to Jody for providing world-class service. Ultra-fast turnaround. Appreciated that the process was quick and painless.
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November 2021 by Janine Wilson
Great showroom to try out trampolines and friendly service. Best purchase we've ever made with kids! Super safe, have had no injuries in 4 years with all the neighbors and cousin fun.
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August 2021 by Dan Hill
BUYER BEWARE! They will try and charge you a re-stocking fee, even when the product is in the box. Receipt says "There will be 15% restocking fee for out of the box returns within 30 days", but this product was in the box. Also, this is misleading: "Delivery and installation fees to returnmay apply in addition." They will ALWAYS charge for return fees.
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June 2021 by Clara Leung
Great product and staff. Thanks!
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May 2021 by Nicole Pyle
We recently purchased a Springfree Trampoline secondhand. The previous owners disassembled it for us and when we got it home we realized the color coded indicators were missing for the mat. No matter how closely we followed the manual online we could not get it to setup correctly. We reached out to our local Springfree store in Issaquah - Sam and Mike went above and beyond to help us out. I sent in pictures and Mike worked with me on the phone to troubleshoot our issues and help us get it together. Excellent customer service!!
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May 2021 by Bita Ghafari
We purchased a 10ft round trampoline about $1700 frome springfree issaquah and delivery estimate was by 21 day , 3or 4 week after purchasing, it's more than amonth and I tried to call them to see what happened to our order? No one answers the phone. I emailed them and no one respond, we paid cash from our debit card and they charged us immediately, now we paid for but we have no idea about our order.
