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March 2023 by Brooke F.
Service was quick and easy! The front desk person was very nice. I would definitely rent a u-haul from this facility again.
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December 2022 by Henry Y.
Horrible service. The person on the phone was very rude. I was trying to get information about the truck towing gear and the lady said "I don't have the truck in front of me. I don't know". It certainly needs to improve customer service.
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September 2022 by Nick D'Alo
$300 for 45 miles on 10’ box truck. We were charged for an additional 9 gallons of gas, which customer service have claimed was siphoning of gas after our return. Our return wasn’t closed properly, electronically at the time, so we were charge $20 for that, plus $60 in gas. $20 for 10 moving blankets, half of which were still unopened and sealed in their bag. $20 late drop-off fee. These are all in the fine print and Uhaul can’t wait to gouge you on price. We left the truck cleaner than received and at the requested gas level. Expecting a $200 rental after refuel and fees, we hit $300. Never again.Edit: After our third message to customer service, they refunded our double charges for insurance, blankets, and daily rental. We still got screwed on the fuel issue, though, so 2/5 stars
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April 2022 by Erin Eden
Super rude staff. We called to ask for directions because it’s very poorly advertised of where things are and where to even go… The guy on the phone said something along the lines of “it’s on ____ st… like it’s says in the address” and was so rude. We weren’t trying to be stupid.
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March 2022 by Carole
I was very impressed by the efficient, and pleasant help I received at this Issaquah Highlands U-Haul. Three people helped me at different points of a stressful move and their professionalism combined with warmth made a big difference, and I really appreciate it. The stellar customer service award (in my mind, anyway!) goes to Navia, Amberly, and McKenzie. Thanks to them, and to U-Haul.
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February 2022 by kyla seaman
Navia deserves far more the 5 stars! Moving is beyond stressful and by the time I left her store I had a smile on my face and was in a great mood! I definitely recommend the Issaquah highlands store. I cant say enough about how amazingly helpful she was!!!
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October 2021 by C G
I was very impressed by the efficient, and pleasant help I received at this Issaquah Highlands U-Haul. Three people helped me at different points of a stressful move and their professionalism combined with warmth made a big difference, and I really appreciate it. The stellar customer service award (in my mind, anyway!) goes to Navia, Amberly, and McKenzie. Thanks to them, and to U-Haul.
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August 2021 by Carole Gibb
I was very impressed by the efficient, and pleasant help I received at this Issaquah Highlands U-Haul. Three people helped me at different points of a stressful move and their professionalism combined with warmth made a big difference, and I really appreciate it. The stellar customer service award (in my mind, anyway!) goes to Navia, Amberly, and McKenzie. Thanks to them, and to U-Haul.
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July 2021 by Jarod Tanneberg
Total BS. Had a reservation for 5:30 AM. After an hour on the phone with customer service, I find out they key was never left in the drop box. I wouldn't recommend, at all.
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June 2021 by Jarod T.
Total BS. Had a reservation for 5:30 AM. After an hour on the phone with customer service, I find out they key was never left in the drop box. I wouldn't recommend, at all.
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September 2020 by Mic Dom
Bad customer service
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December 2019 by tylram
Took an hour to get the truck. I was told it was a system issue. Lesson: use the online pickup.
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September 2019 by Mitch Dore
U-Haul
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September 2019 by Channel Taylor
What is customer service?
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August 2019 by Amie Adkins
For clarity, this review is for Uhaul not the Issaquah storage management who rents out these garbage trucks. I rented a truck and drove 3.5 miles total. I agreed to pay for 10 miles, fine. I get my statement and they somehow incorrectly logged me for 32 miles and charged me. When contacting customer service, they refused a refund and issued me a $20 gift certificate to spend with them again. Comical. Literally go to any other truck rental provider and I guarantee you will have a better experience than with Uhaul.
