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March 2024 by Hannah Tyler
Feeling frustrated by a wasted trip to this location. Despite there being 5 employees within eyesight, in 10 min of being there I was not helped. Ended up leaving. For how much money I hold with US Bank I am very disappointed.
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February 2024 by Daniel Vallejo
Tried calling on a Saturday and the phone system just hung up on me after trying to reach a banker.
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November 2023 by jim barker
worst bank service i have had trying to work with all us bank
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November 2023 by Barry L.
Horrible rude lady wasn't much help. Kept telling me to call is bank when I was already at the bank This place needs more staff too. So glad I use a credit union most of the time This commercial bank needs help
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October 2023 by Tosha Chavez
Tried calling this location for thirty minutes and not once did they answer the phone. Avoid this location if you can or make an appointment online because they do not answer the phone.
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August 2023 by Margo Aye
Great experience- arrived at 9:20 and was the only customer in the bank. Interior of the bank is modern and lovely. Bank employees were a pleasure to bank with. Was done getting a cashier check in about 10 minutes. No apt needed. Great experience!
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July 2023 by Nick Stone
Just tried to get open a business account and was told they needed 45 minutes to do it at 4:23. God forbid they have to stay at work for an additional 8 minutes
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March 2023 by Amy S.
While the branch itself doesn't get a 5 star, when we called and tried to connect to someone there, it hung up on us twice, Josh the branch manager is awesome. I've had 2 separate experiences with him and both times he was great. He is witty, informative, helpful and kind. He makes the experience worth it. We'll be back because of Josh.
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February 2023 by David Swartzendruber
I recently had an insurance claim on my home and need to get US Bank to endorse the payment from insurance. I've tried calling their main customer service line, and after navigating the phone tree for close to 10 minutes, it hung up on me. I tried reaching out to the Issaquah branch by phone and no one picked up, but I left a message. No one called me back. I tried scheduling a call, no one called me at the scheduled time. The next thing I will have to do is take time off work to go in in-person and hope that someone will help me at the physical location. This is insane, I can't get a hold of anyone short of walking through the doors.
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February 2023 by Leandro F.
Horrible service - I asked for an international transfer to be made at this bank location on January 17th and still, 23 days later, no sign of the money arriving at its destination. I understand wire transfers can take some time, but 23 days is too much, when I ask the branch manager Josh for help, he is either not available, not picking up the branch phone, or as it was the latest time, he was in a conference and had me waiting for 30 min in my lunch time to which I had to leave as I could not wait longer. Customer Service and help at this branch is non existent.
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January 2023 by Bob Hazel
Worst customer service consistently of any bank we have ever used....terrible
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December 2022 by C T
I’ve about had it with Us Bank, I went into the samamish branch and they put a hold on my account until my check deposited. The teller(Forest) at the Samamish Branch never told me I had to come back to that branch and he had to be the one to take the hold off and that he will be on vacation. So I go into this location today and I stay there for like 20-30 minutes while they called someone in the samamish branch and asked them how to remove the hold. Cheyenne at this branch told me they were able to remove the hold finally and she has to leave because they were technically closed, so I leave the bank and they lock the doors and the bank is closed til Tuesday I call the 800 number there’s nothing they can do and the hold hasn’t been removed. Now I’m here on a holiday weekend, no money, stranded mind you I even called the 800 number this morning 5 minutes before I headed to the bank and still wasn’t told I have to go to the same branch or have the same person remove the hold. This is my first time ever dealing with a hold I was told a few days by the 800 number to have a branch put it on my account I didn’t even know it was a thing, I’m beyond furious I want to cry!!
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September 2022 by Ms. Thomas
I’ve about had it with Us Bank, I went into the samamish branch and they put a hold on my account until my check deposited. The teller(Forest) at the Samamish Branch never told me I had to come back to that branch and he had to be the one to take the hold off and that he will be on vacation. So I go into this location today and I stay there for like 20-30 minutes while they called someone in the samamish branch and asked them how to remove the hold. Cheyenne at this branch told me they were able to remove the hold finally and she has to leave because they were technically closed, so I leave the bank and they lock the doors and the bank is closed til Tuesday I call the 800 number there’s nothing they can do and the hold hasn’t been removed. Now I’m here on a holiday weekend, no money, stranded mind you I even called the 800 number this morning 5 minutes before I headed to the bank and still wasn’t told I have to go to the same branch or have the same person remove the hold. This is my first time ever dealing with a hold I was told a few days by the 800 number to have a branch put it on my account I didn’t even know it was a thing, I’m beyond furious I want to cry!!
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September 2022 by Leif Olson
Denise was very helpful and professional. I really appreciate her calm and sincere demeanor. She was very patient and took time to explain details and make sure I understood. Thanks Denise!
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July 2022 by Mitch Dore
Bad service, long wait times. Us bank corporate. Please come do some training here. It would really help!
