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January 2024 by Trevor Christman
This location is taking longer and longer making me not want to come back.I got into the bay and it took them at MINIMUM an hour and a half to do just an oil change.The young workers just chat are on their phones and do constant smoke breaks vs staying on track.I use to like this location. But not anymore. Its lacking some stern leadership at the moment
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December 2023 by Daniel McNamara
Been using a local shop for years but lately, they’ve been so busy they won’t answer the phone or even call me back. This morning I went to Valvoline in Issaquah and was dreading being asked a million questions and getting charged all kinds of fees. I have to say, this was one of the best experiences I’ve ever had getting my oil changed. Joshua and Katrina were absolutely incredible, so hospitable and welcoming. The experience was ‘true’ customer service at the highest level. You guys should be proud of your amazing team, I’ll be back!
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December 2023 by Eric Phillipps
Excellent service, fast and efficient. Very affordable, lowest price I've seen in a while. Will definitely go back.
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October 2023 by Samantha Springman
Super kind and helpful guys working there! Groupon sold me a deal that was only for California so I couldn’t use it but the tech gave me a discount anyways! Will only ever go here for my oil changes.
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October 2023 by Les White
Very well oiled machine as all staff are working together in unison. They explain everything before doing any work. So far no complaints2nd time in for oil change and fluids very good staff. I wish they would automatically give discounts on return customers.7% coupon on line found too late. My bad!
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August 2023 by Holly Atkinson
Third time taking my vehicle here, and the entire staff is super friendly and helpful! I want to give a shoutout to Tony here who helped me with my battery clamp issue, when he had no obligation to do so. Now I don’t have to worry about my battery randomly dying AND my break lights and oil change were all fixed and completed. Incredible team here!
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August 2023 by Joselyn Heffron
Always leave happy from this Valvoline. Tony took care of me today and was so kind and helpful. Was able to get me squared away with necessary services and got them done quickly.Services: Air & cabin filter replacement
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August 2023 by Eric Reutter
Great first time experience for an oil change. I had been using Jiffy Lube previously and gave this business a try after moving to the area and seeing the positive reviews. I really liked the experience. All team members were friendly, and there were no pushy up-sells. Tony did a great job of summarizing the moving parts, and checking tire pressure and other details. Will come back again.
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August 2023 by Jaydianette R.
Good, easy, and friendly team. Did notice there's one main "area supervisor" and an "assistant" per bay. Not sure what the actual positions are but the one area supervisor is basically responsible to approve every car before exiting the bay area. I had a good experience but can see how it can be risky and have something be overseen if the supervisor is busy. But overall went well. Would go again.
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August 2023 by Bernard P.
Sloppy work just for a oil change on a Sunday. I was cleared to leave after the oil change. On my way home, I kept hearing scrapping sound coming from the car. I stopped and looked underneath the car and found that the oil pan cover was not secured. It was dragging. I drove back to Valvoline and they immediately apologies and took care of it. The supervisor said he had heard the noice too when I left the bay but never said anything or tried to stop me from leaving. I am very disappointed. As I am a regular customer.
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August 2023 by Dylan Scott
Young, respectful, and energetic crew. Katrina was super helpful and honest about what my car needed and didn't need just yet. It's nice to drive away with a lot of information. Will come back!
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August 2023 by Andrew Karnowski
Too many people doing too many jobs. I had four separate people ask me the same initiation questions and none of them seemed to be talking to each other. Fewer higher skilled staff would probably treat you better, my confidence wasn’t very inspired. That being said it’s just an oil change and reasonably priced.
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August 2023 by Stephan Berberian
Not to be trusted! My wife brought her Ford Escape here for an oil change. They put the drain plug back on without the gasket and proceeded to over-torque it into place. We did not know that it had been slowly leaking since. As a result the engine has now developed a rod knock due to bearing damage. Thousands of dollars to fix! Not worth saving the little bit of time or money you would by bringing your car here.Service: Oil change
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July 2023 by Alice R.
Never going here again! I have always taken my cars in for an oil change because it was quick, but yesterday, I took my Toyota 4Runner into the dealership (tires needed rotating) and they informed me that all of the hardware under the car where the skid plate was, had to be replaced. The guys at Valvoline had stripped all of the nuts and bolts. Argh!!!I will never take my cars here again, which is a shame.
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July 2023 by Stephan B.
Not to be trusted! My wife brought her Ford Escape here for an oil change. They put the drain plug back on without the gasket and proceeded to over-torque it into place. We did not know that it had been slowly leaking since. As a result the engine has now developed a rod knock due to bearing damage. Thousands of dollars to fix! Not worth saving the little bit of time or money you would by bringing your car here.
