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April 2023 by Mark Hatate
Opened a joint account with spouse.Very easy, friendly & relaxed experience.
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March 2023 by Dawn Weinstein
Love my friends at the bank always so pleasant and happy to see them!! So helpful
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March 2023 by Jasun
Very friendly and welcoming team! They create an intimate and professional space to satisfy my banking needs. I really appreciate that the branch is reachable (no call center) and has good availability.
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January 2023 by Kyle
I asked this bank to wire money because I needed it the next day. They messed up my wire and it didn’t go through and I have now lost the opportunity. It also took them multiple attempts to write a cashiers check correctly. No one here seems to know their jobs.
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October 2022 by Henry L.
Very quiet atmosphere. Staff is nice. Service tends to be slower than a normal bank with the computer software taking more time than usual. Being patient and know that tasks are going to be completed.
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July 2020 by Jane P.
I'm an accountant so I deal with all the banks. WaFd is one of my least favorites. This branch will occasionally have one good person but overall, tellers and managers are rude and fairly incompetent. They turn over within months. A new teller rudely demanded my driver's license to deposit only checks to my client's account, which was a first. I don't trust him to not sell my information. With good reason--a prev branch manager (there have been 3 or 4 in the last year) suggested I take advantage of my client. WaFd bank hasn't invested in their software. It takes 15 minutes for even someone good to do what another bank can do in 2 minutes. That means if the thing you wanted to do would normally take 10 minutes, you'll be waiting for hours. Online, the first time I imported the transactions into QuickBooks, it trashed the database, so I had to restore from backup. Now I enter all the transactions manually. The client says he's staying with them due to loans, and that Sammamish is much better. Couldn't pay me to bank with them especially since I live in Issaquah.
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June 2019 by Chris Selle
The staff here is excellent and very helpful. I highly recommend Washington Federal.
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May 2019 by Christopher S.
Alon is the most helpful bank employee I've ever met. So glad I left the worthless, greedy corporate bank I was with. Thanks again
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November 2018 by York H.
Worst bank I've ever dealt with. I have a mortgage with them and will never bank with them again. I'm thinking of refinancing at a higher rate just to get away from them. Online banking is not good - and took forever to set up. And every time I call them it is a multi-call multi-hour process to get an answer. Latest is that they have $1,450 refund I am due (because they purchased flood insurance I didn't need at an exorbatant rate). So after several phone calls I got the insurance sorted. But it's been a month and they can't tell me where my refund is or whether they decided to apply my refund to my principal or actually cut me a check. They can't tell me their policy or where my money is. I have had it. Worst bank ever.....wishing I could give negative stars.....
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November 2018 by Patrick B.
We've been a customer of Washington Federal since they acquired First Mutual Bank. If I was rating this branch alone I'd give it 3 stars. The current branch manager is quite good and the current tellers are okay. But if you bank at Washington Federal you have to deal with REST of the bank, and if I could give it negative stars, I would. I won't list all the nonsense we've dealt with over the years -- inability to change the name of an account, tellers that don't know what they are doing -- and focus on the most recent in a long line of head-scratching things this bank has done that just makes you wonder how they've stayed in business this long. Recently, they did an "upgrade" of their online banking. For us, that upgrade locked us out of our account. There was no warning this was coming. Attempts to do a password recovery revealed that the phone number associated with the account was incorrect and one never associated with our company. After several calls to customer support trying to get to the bottom of it, someone said, "maybe this is due to our online banking upgrade," which is obviously where we should have started. Fast forward three or four calls and a few days (with a couple of representatives not getting back to us) and we discover the problem is our account is supposed to be transferred to a "Treasury Express" account due to the upgrade. This required me to drive down to the branch and sign new account paperwork. I do that, and finally, after about a dozen calls and nearly two weeks of not having access to our BUSINESS banking account, we get access. Whew. That was tough. But wait. There's more. When we get into the account we discover that, guess what? No access to online billpay. Must have been a setting somewhere, right? Nope. The online billpay didn't transfer over correctly for a small handful of accounts -- apparently we were one of the lucky ones. Nobody told us about this. We were told online billpay "should be done by the end of the week," but in the meantime, we could go into the branch and have them "print some things out." After pushing back, a representative called us and sent us all our billpay activity, our list of payees and the days of the month they would need to be paid. If we wanted to pay via Washington Federal, we would have to print and mail checks. Yay. We were first told billpay would be working by the end of the week two and a half weeks ago. As of today, no communication from the bank and no billpay. If you own a business, overlay this experience with your own company. How disruptive would it have been. How much staff time would you have wasted? What other things could you have been doing if you weren't dealing with this? I don't know how any company could responsibly pick Washington Federal as their business bank. While I assume they will eventually get their online banking kinks worked out, this was not just a one-time mistake made by Washington Federal. This is part of a long-term pattern of mistakes and poor business practices at Washington Federal, and failing to execute the basics of business banking well. This online upgrade isn't the problem, it's a byproduct of a systemic breakdown across customer service, IT, business banking and every other department involved. Don't do your business banking here. There are plenty of other options available.
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January 2018 by Tyler Seubert
It's odd to write a review of a bank, but the experience I had with WaFed leads me to share. I loved working with WaFed to build my house. David and Nikita were experts at their jobs. I started off with another bank in the area and was amazed at how I was treated when I switched to Wafed. Quick to respond, honest, knowledgeable, friendly and none of the run around that other banks give you. David speaks directly and tells you exactly what you need to know. If you need a loan for a new construction home you could not do better than David and Nikita!
