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November 2023 by Stephanie Fortin
Julz was absolutely phenomenal, Enterprise needs to give her a promotion! My service was so exceptional that I actually wrote a review for the original rental car company that I was supposed to rent from advising customers to use Enterprise instead. Compassion service that is above and beyond!!!!
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August 2023 by Michael Carmack
From initiation to completion, two weeks, Kianah Bryant was politely professional and quite adequate, along with other staff that I interacted with at the JBLM (Ft. Lewis) branch, including the gentleman detailing the vehicles who eagerly addressed my request prior to regular operation hours to ensure that my rental was satisfactory. The staff were very responsive in a timely manner and always accommodating. I anticipate that they'll all be promoted and utilized in advanced roles prior to my returning to the area again, which I only slightly regret because of my fond appreciation for such an outstanding crew. Their success will be well deserved. Service and overall experience was thoroughly sufficient. The performance from this location is indicative of the Enterprise standard for which I have become acquainted with and expect. This experience is why I prefer Enterprise.
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December 2022 by Philip Zmuda
Great experience with this location. Long time car renter here. Every time I've rented/returned a vehicle at this facility I've been treated with a professional and courteous staff member. Today, same deal. Christian greeted me with a smile, welcomed me 'home' after three years working OCONUS. I will continue to rent from these good folks in the future and highly recommend them to all my military family n' friends.
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September 2022 by Alisa DeGraw
I had the best experience here with Christian and Kianah ! They took the time to cater to our family’s specific needs. When it comes to long term rentals I’m glad that we were in their capable hands. I was treated like VIP at this location and will recommend them to everyone.
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September 2022 by Deirdra Nelson
Gave us a rental that smelt like BO, just stunk I couldn't be in the car at all. We had no other choice, their solution was to give us air freshener. Maybe something unfortunate happened in the car but detail that thing, was beyond disgusting.
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August 2022 by Tamara Vaughn
Christian is amazing and very personable. He works diligently to meet you rental car needs.
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August 2022 by Suren Jiwa
Excellent customer service, Chris Manager provides all customer with respect
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April 2022 by Stephen Wayne
Just went in to get answers to a few questions. Super friendly employees who able to quickly and efficiently answer my questions.
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February 2022 by Angela Figir
I love this place! My husband and I always go here to rent.
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January 2022 by MII LV
Quick and easy rental. Can't beat it. Competitive prices
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September 2021 by Michael Yeah
Was super easy, pick up and drop off. Had an issue with the rental but they handled it fairly imo. Would rent here again!
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July 2021 by Cort Mahan
Super convenient! The one downside to this particular location is they have no car wash, so the exterior may lead you to believe they are neglecting the car which they are not
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July 2021 by William Johnson
In and out in 10 minutes. Excellent service!
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July 2021 by John Utah
Very good staff, reccomend
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April 2021 by Avrie Wilczynski
No issues with the staff or company,There is a reason why it's on base.Professional service that met my needs.They also use tablets while inspecting your vehicle for a faster checkout, which made the process much simpler.
