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February 2024 by stephen talley
Very good customer service would take car back for service
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February 2024 by Harris Mwangi
They have great customer service and if it's ba job they can't handle, they will be honest with you.
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February 2024 by Daniel Bennett
Good costumer service
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February 2024 by Mariah Elliott
Every time I have had the pleasure of having a nail embed itself into my tire (which has happened more times than I thought possible), these guys are without a doubt the nicest, genuine, most helpful humans.
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February 2024 by Ashten Green
Always friendly and this shop goes above and beyond in customer satisfaction.
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February 2024 by Grey
If you want to get scammed and got your car damage, this is the perfect place. Said that my rear bearing is broken when what I need to replace is the whole tire, and broke my car's handle then refuse to fix because "it's an old car". When I asked that is he saying he broke saonthing but it's not his responsibility, he keep saying "it's an old car", when I asked is he saying that he will not take responsibility when he broke something, he said "IF we did it" and I said he had never said the word IF at all, he keep saying "it's an old car". He says all that while another customer was presented, imagine what will happen when there's only you and him. Come here if you want to waste your money ??????
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February 2024 by jared wrigley
I just had my tires finally installed after they were ordered on Sunday. The tires never arrived in the time frame I was promised and since I'm not local Jason, Chris, and Mario all failed to keep me informed of status requiring me to sit an additional 4 hours just to find out they already knew the status prior which caused me a lot of hassle for my drive home which could have been sooner. Once tires were in I made the request that Chris was the only authorized operator of my vehicle and he drove it in but upon vehicle being pulled out of shop it was not Chris. I found they also set my pressures front : 59,79 rear: 79,59 obviously they don't know what they are doing. Also during my time for observation I seen the technicians repeatedly operated customers vehicles at high rates of speed to bring in and take out. I would not recommend
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February 2024 by Misty McMillen
Great service, friendly, courteous. Offered other services but didn't try to sell me things I didn't need.
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January 2024 by Edward Nielsen
Great service, good people. Been getting our service there since 1996
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December 2023 by TIMOTHY McKenna
Techs are thorough and honest about the work that truly needs to be done.
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November 2023 by mahalko0211
Thank you- Mario, Chris and Jason for making sure my son has new tires in time for the rainy and icy season. Such an easy process from setting up an appointment to picking up the vehicle. Job was done ahead of schedule too. You have our business forever and will recommend you to family and friends.
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November 2023 by Ali Kamal
Malicious business practices here at Firestone McChord Base / JBLM, WA 98433. I am writing to express my deep dissatisfaction and disappointment with the recent experience I had at your Firestone location on JBLM McChord Air Force Base. I brought my car (Huyndai Sonata 2017) to your shop in the expectation of receiving complete care, including a safety inspection, an oil change, and brake pad replacement, before an upcoming trip. However, the quality of service I received was far from satisfactory, and I believe it reflects poorly on your business.The issues began when I picked up my car after the service. To my dismay, the headlights were not functioning correctly. Naturally, I contacted your shop immediately to report the problem and request a resolution. I was instructed by a supervisor (Chris) to bring the vehicle back for further assessment. When I did so, I was met with a disappointing lack of professionalism and customer service.Upon returning to your shop, I expected a comprehensive examination of my vehicle and a clear explanation of what had gone wrong. Instead, my wife and I encountered a dismissive and uncooperative attitude from your staff. Your employee, who had initially inspected the car, was unable to provide any reasonable explanation for the headlight issue.The supervisor (Chris) , rather than addressing the issue at hand, chose to accuse my wife of rudeness and refused to acknowledge the problem with the headlights. This lack of accountability is deeply concerning and reflects poorly on your shop's commitment to customer satisfaction. When I stepped in to inquire about the headlight issue and demanded an explanation, the supervisor avoided giving a straightforward response.Instead, he insisted that we visit the store in person to show him what was wrong with the car's headlights. Upon our visit, it became evident that the store manager's earlier claims were unfounded. The headlights were indeed malfunctioning. His explanation that the lights were working inside the shop but not outside raises questions about the quality of your staff's inspections and the overall reliability of the services provided.It was particularly disheartening when the supervisor claimed that your employees had inspected my car but had not touched the lights. This directly contradicts my initial request for a comprehensive service, including a safety inspection. This inconsistency raises concerns about the transparency and integrity of your business operations.What truly disappointed me was the persistent refusal to address the headlight issue and the unwarranted demand for additional payment for another inspection. It is disheartening that your shop, instead of rectifying the problem, attempted to shift the blame onto the customer and profit further from the situation.In conclusion, the entire experience with your Firestone location on JBLM McChord Air Force Base has been nothing short of frustrating, unprofessional, and deeply unsatisfactory. I urge you to take this complaint seriously and investigate the conduct of your staff, as it reflects poorly on your reputation and commitment to customer service.I kindly request that you rectify the headlight issue promptly and address the lack of accountability displayed by your employees during this ordeal. Customer satisfaction should be of utmost importance to your business, and I hope you will take the necessary steps to resolve this matter promptly.I eagerly await your response and a timely resolution to this issue. My car's safety and the reputation of your business are at stake.
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October 2023 by john zonker
Came in to get a flat tire fixed, 4 hours later handed an estimate for 4 new tires mount and balance for $2300.I was the first person in the place that morning. Tried to upsell and offer financing. Bush leagueSuch a scam. Went to Les Schwab, paid less than 50, problem solved.Preying on Soldiers, is terrible.
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September 2023 by Randy Henrikson
These guys did a oil change for me. Afterwards it developed a leak. They also left the bolts for my skid plate loose. It ruined all the bolts.
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August 2023 by Richard Mattox
Over price Very rude they talk at you and not to you they will not listen to what you tell them and come up with some reduction things about your car. I have a 2019 chevrolet camaro ls that i only had for two weeks when in to get a aliment done because it was pulling to the left a little bitAnd they came back and said that i need to replace the hole front end so a $100 part to a $5,000+ work order so i when somewhere else i will never go to the firestone on mcchord or lewis ever again.Service: Wheel alignment
