McChord Field Main Exchange offers a friendly shopping experience, though it has room for improvement compared to previous visits. The store is neat, orderly, and somewhat well-stocked with a variety of clothing, including cute summer dresses and jewelry. However, customers have noted issues with cash transactions, as self-checkout is unavailable and regular lanes are often closed. This leads to long waits at customer service, with reports of poor training and rudeness among some clerks. Customer service experiences can vary; while some staff members are friendly and helpful, others may not provide the same level of service. The exchange is appreciated for its unique offerings, such as a game shop and items not found in other stores. Overall, it is a decent shopping destination, especially for those looking for specific items not available at other exchanges.
Things have dwindled down a bit and there are plenty of choices to choose from.
June 2026
Need to renovate. The Fort Lewis was been renovated. Hopefully they can. Not a lot of options to shop.
The hair Salon number not even working when I called.
June 2026
This place has a nice variety of running shoes at reasonable prices. I wear a common size 6.5 and typically have trouble finding the correct size to try. They had my size and I was able to take them for a walk before buying. Love it!
