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September 2023 by Charles Hubert
Came here to SPECIFICALLY get my dog's nails clipped and figured while I was there I'd get her groomed, deshedded, and bathed. It wasn't until AFTER I paid that they told me they couldn't cut her nails and when I got into my car she was completely covered in hair. Absolute SCAM
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August 2023 by Alexis ST
Too obvious the groomers don't look like they want to work. That's how I felt and other reviews prove it. I understand and respect whatever their grooming policy is but they need to inform the customers while making appointments. Waisted my time to get there and kicked out.
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April 2023 by Swastika Bharti Singh
The worse place to go and waste your money, I took my husky there and they kept him for almost 4 hours and gave him back to us all wet and so much hair on him plus he was smelling worse and just for more info we paid $70 for the premium package
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March 2023 by Meagan G.
This is a great location and service to have on a military installation. They have a very wide variety of pet supplies and my personal favorite- a self serve dog wash that doesn't break the bank. For $18, they supply shampoo, conditioner, 3 types of brushes, and 3 small towels. Best of all, there is a blow dryer and ZERO MESS in your bathtub at home. I've seen some bad reviews about unhelpful or rude employees but all of my experiences have been positive. We have done the drop-off grooming service once. They did a wonderful job but at ~$80 for our big German shepherd, it's not something we can do often.
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March 2023 by A. Caraulia
Convenient and close to the surrounding area. Every time I've went to the store the staff there is eager to help.
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February 2023 by Lea Chapman
All the groomers here are great! My dog looks and smells great we I pick him up! I highly recommend JBLM Petco!
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January 2023 by Stephanie G.
It's sad how petco will allow courtney, who is racist work here.. ESPECIALLY on a military base. The higher ups need to do better.
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December 2022 by Bailee P.
I was super skeptical coming to a Petco as I have heard some horror stories but I needed a quick cleanup for my two dogs. Dominick was new but very nice and you could tell was learning the ropes quickly. We have now been booking him every month! He does a great job and loves on my dogs like crazy! I told him about my dog breaking out from a certain shampoo and he was super attentive with it and it did not happen again! And with my other dog he has super weird nails but Dominick was up for the challenge and they have been looking great. As long as I am at JBLM they will continue to only go to Dominick as I know they will be taken care of.
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December 2022 by Vanessa Rodriguez
They refused to groom my pet. All I see is staff standing around: nobody to greet you when you come in. They twist your words and say something that you don’t in order to refuse care. I’m not happy. I called corporate to notify about this and still waiting to here back from them. I am not coming to this location. It’s a shame that they serve military personnel. Very unprofessional. Concerns with staff members: Katie and Dominic
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December 2022 by bill raughton
Good store just small
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September 2022 by Yahaira Morales
I took my dog there for full service the works bath, cut, ear cleaning, teeth cleaning and nail trimming and the last named Trinity started that she couldn't finish his nails or face hair cut because he was aggressive with her. My dog has never been the type of dog to even groul at people. I have been taking him to groomers for 2 years and never has a complaint I've had him since he was 2 months old and he is super friendly with everyone. Well i didn't fuss about the fact that i know she lied about my dog because i don't like to be confrontational, i just said i will bring him back another day so they can finish the work and she stated that we would have to pay again because she finish the job. I advised her that she is incorrect because the cut is not complete and his nails are not trimmed either and she refused to accommodate her unfinished work. So i advised her to take us off of the calendar and Petco has officially lost a forever customer. I will be taking my business elsewhere and i definitely won't recommend this place to any of my friends and their fur babies.
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September 2022 by Brandon Smart
Manager just sat in her office for the 2 hours I was there playing on her phone. The 2 employees that were working were so busy trying to stock and ring people up that it looked like they were going to pass out from running back and forth.
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May 2022 by Lady Yari
I took my dog there for full service the works bath, cut, ear cleaning, teeth cleaning and nail trimming and the last named Trinity started that she couldn't finish his nails or face hair cut because he was aggressive with her. My dog has never been the type of dog to even groul at people. I have been taking him to groomers for 2 years and never has a complaint I've had him since he was 2 months old and he is super friendly with everyone. Well i didn't fuss about the fact that i know she lied about my dog because i don't like to be confrontational, i just said i will bring him back another day so they can finish the work and she stated that we would have to pay again because she finish the job. I advised her that she is incorrect because the cut is not complete and his nails are not trimmed either and she refused to accommodate her unfinished work. So i advised her to take us off of the calendar and Petco has officially lost a forever customer. I will be taking my business elsewhere and i definitely won't recommend this place to any of my friends and their fur babies.
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November 2021 by Ayessa C.
The groomers here are lazy they just wanna take an easy dog to bathe and do their business. Was wondering why my dog won't settle to them, they probably did something to my dog after his first visit before
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October 2021 by Vilma Yoder
They always have what I need for my precious cat.
