-
June 2023 by Robert W.
I called to inquire about a water inlet valve and the guy on the phone was a jerk, argumentative etc. Will not shop there.
-
December 2022 by Patty G.
I brought my furnace in to have the repair guy replace a wire on the igniter. They said they'd call when it was done. We had a storm warning coming in later that night, I called them at 5pm and the gal says, oh yeah, it's sitting here ready to go. The repair guy said he'd call when it was ready, cuz we explained it's our only source of heat. He never called. And the lady that answered said he was alread gone. You can come tomorrow and pick it up. Well the storm comes in and they are closed because of the storm! And Christmas eve and Christmas day they are closed! So there some customer service right there! NOT! HOPE YOUR WARM FOR THE HOLIDAYS! WE ARE FREEZING!
-
August 2022 by V X.
Read the reviews first. Had a offer accepted through management but to find out days later they had withdrew from the deal. We had already started the purchasing purchase with the down payment (They require that to start the financing quote). Within those days did anyone reached out to us letting us know about the trailer until I called them back. Received a quote but it not had the incorrect purchase price (not what was agreed). I stated that when replying back they're reasoning wasn't clear other than what I had presumed, a lowball offer?
-
August 2022 by Jonnyb B.
My partner and I were considering buying an RV . We put $1000 down to get the ball rolling. Chad assured us that if we changed our minds, we would be fully refunded in a few days. Well, we changed our minds and just now learned that it airs at least 10 business to get the refund. When we called and inquired about the refund, letting the lady on the line know Chad had told us the refund would take only a few days, she laughed and said there's nothing she can do.
-
April 2022 by Suzanne W.
Took our trailer in for dry rot repair and leak that had previously supposedly been fixed before by them. Was called to pick up after repaired, got home and found hydraulic bracket had been torn off door and left inside entry, had a new piece of trim on wall (was explained wall was rippled) did not like old used trim (only on one wall) so had them remove it. No rippling just a few missing pieces of vinyl off the paneling. Found screw and sawdust on rug and a couple scrapes on leather sofa where it looked like plywood edge had scraped it. Paid $1500 for removing and replacing caulking of all four upper corners and front and rear cap seams. Top of back rear cap wasn't touched and that's where leak was. Called to complain and Tim, came out to fix entry door, called again about caps not done and Tim said he would come by and check, still waiting. I personally would not recommend and will not be returning there again after using them for several years.
-
May 2021 by Michael S.
I personally did not have a good experience with U-Neek RV service centre. they have poor crafmanship no quality control measures, as they did not clean up debris ie. left staples sawdust pieces of wood in the trailer. They tried to install a non matching skylight. Over tighten screws and cracked housing to two skylight housing, bent curtain rod used bed plywood as platform and now has a permanent sag. They treated us as if it were our fault and they were doing me a favor. Called once and left a message with receptionist and never returned my call.
-
March 2021 by Jason G.
Went to pick-up our new trailer to find that the front lights were removed and the wires taped up. They said they tested them and they were burned out, so they ordered new ones from the factory. That would have been nice to know prior to us driving 2-hours to pick up our trailer. They called and said the lights had arrived and that I need to make an appointment to get them installed. I asked if they could do a service call to my house to install them since I lived 2-hours away and they said no. So I guess I will be installing them myself. WATCH WHAT YOU BUY FROM THEM AND WHAT THEIR SALESMAN AGREES TO.
-
December 2020 by Damon C.
Stopped in today to browse around in wonder of all the custom RV parts. I'm a new RV owner and was helped by Curtis who had all the answers and showed me right to the items I needed. The staff also honored my medical exemption from wearing a mask, this goes a long way in today's society where I can still feel welcome as a regular customer, all their safety practices are top notch as well. Service all around was amazing and full of smiles!
-
June 2020 by Dave C.
Stopped by Uneek (June 17th about 1035am) to look at Terry Classic Retro Trailer I saw while heading up I5. Talked to two stone faced employees who said it was indeed on the lot, but it sold and I couldn't look at it. They didn't say "May I locate one for you,?" Or, "I've got a similar model I can show you..." Nothing, they just said "You can't look at it..." Even when I said, "May I do a walkaround of the exterior?" "No..." Okay! Great experience at Uneek!
-
May 2020 by David T.
My wife and I have been looking for a travel trailer to take to Boise to live in for a while, to see if we want to live there before buying a house. On the way back from riding my dirt bike outside of Castle Rock, I stopped here since it was on the way home to Vancouver. After a couple of minutes of milling about, clearly looking like I needed some help, I finally asked one of the men watching me if he could help me. Well, as others here have mentioned, he took me through the hall of salespeople to a small desk area that was "fenced in" for lack of a better term. And just as others mentioned, he would not even consider taking me out to show me anything till I could tell him exactly what I wanted. Well, I didn't know exactly what I wanted, that's why I was here. He blamed the Covid-19 situation but obviously its the normal procedure. At one point he asked me what my budget was, which at that time was $30,000. He then said "if you see something you like, you can spend more than that right?" Then he said something similar a few moments later but this time he ended it with "we can agree upon that, can't we?" And still no offer to show me anything in person, just dug out a couple of brochures. He kept trying to get my phone number so he could call me if something came in he thought I would like. I wish I would have now. Why? So I could show him pictures of the brand new trailer I bought from Curtis Trailers. And he was absolutely right, I would be willing to spend more if I found something I liked. He was very well versed in the classic hard core closing tactics that one learns at those scam sales training seminars and he attempted to use several on me. I sold motorcycles for more than 20 years so I know every trick in the book. And I despised those tricks and refused to use them when I was the salesman so I despised them even more as the customer. So unless you live in the Longview area, I would suggest you go to either Curtis Trailers in Portland or Blue Dog RV in Portland. Both of those places took a lot of time showing me numerous models, all the while applying the current Covid guideline nonsense.
-
March 2020 by TC F.
I'm talking to keystone corporate right now to get this resolved. The device IS defective and I will get this taken care of one way or another, obviously without your guys' help. When you buy something new and it behaves one way then loosens up over time and becomes so bad that it's to the point where it's insufficiently operative, it is BAD.
-
December 2019 by Lidda F.
The response to this from the owner is ludicrous. The trailer has siding that is not attached to the trailer and mold smells in the interior. We said we would purchase the trailer if they would repair the damage we found since they stated they thoroughly inspect all their trailers and fix what is wrong. They did not offer to repair the loose siding. This issue would be overlooked by someone who did not know how to properly 'sight' a trailer, meaning you look straight down the sides from both the back and front sides and the front and rear from end to end and look for irregularities. It also can be missed if you do not press on all the trailers siding to determine if it is attached. If you repaired the issue, why were we not contacted to purchase it as we said we would? I can do a better inspection of an RV than your service department so perhaps you should hire me to check out the trailers you take in for trade or buy from who knows where. I have noticed you have a plausible answer for every negative response but you can't justify it in this situation. We inspected, we found the issues and reported them to two salespeople and it appears you are willing to sell a rotting trailer to an unsuspecting buyer. How do you live with yourself? Profit over people? The money spent at your dealership is hard earned and people are trusting what you and your salespeople state is fact. How do you live with yourself?
-
December 2019 by Gregory E.
I am extremely disappointed and confused. I paid for my rv in full, here we are 6 months later and I receive a phone call stating that you guys forgot to charge me for the extra battery I had put on it. My family has recently grown and we will be looking for a larger rv and will not be buying from you. I will also not ever recommend u neek rv to any friends or family due to this and how it was poorly handled. I am very unsatisfied with your establishment due to this.
-
November 2019 by M B.
On a 2 month RV trip, we had a tree branch damage our drivers side small convex mirror. We went to the local Napa Auto, but no luck. They did tell me about U-Neek RV, so we decided to drive the 30 miles, and give them a try. We arrived shortly before closing, and spoke to a young lady at the counter. Luckily, I brought the Velvac part number with us. She looked it up, and had one at the warehouse. We bought it of course, and she said it could be here by the time we left our campground the next day. She thought ahead and said she could forward it to our next destination once we were there if I prepaid the shipping, so I did. It didn't arrive in time the day we left, so she called us, got our new site info, and shipped it out that day. It arrived two days later in perfect condition, and we had a new mirror in about 5 minutes. Long story short, thank you Napa for referring U-Neek RV. And to the young lady at U-Neek RV, you have superb customer service skills! I'm sorry I don't have a name to single you out...great work!
-
September 2018 by Melissa D.
I became disabled because I took chemo therapy (Come to find out The local cancer center lied to me regarding the cancer and chemo). I had some back pay coming to me, and asked Social Security if I could use this money to replace the RV that I live in. SSD said get U-Neek RV to give some kind of quote on how much it will cost to replace the roof, get a stove, a refrigerator and fix the pluming then they will release the money. We all know that to replace these thing is an outrageous bill for a trailer estimated value of $3000.00. Robin from SSI office called U-Need RV and asked them for this quote and she stated that the person she had spoken too said that I didn't need to pull my RV to them to get it. So I and my husband went to U-need RV and spoke to them and the service manager refused to assist Saying you have to bring the RV to me. This is my home, I can't put the pets in the rain, I can't live in the rain, I can't put my personal belongings in the the rain. The problem with is: This is my local business, I want to support local business however, because I am now disabled I cannot get one local business to assist me with a place to live when I can pay for that place. I once again had to go outside of our local area to purchase a new RV (money that could have gone to support our local area was used to support others who do not contribute to our local area). I will not support local businesses who refuse to work with those who use their services because they don't like disabled people. The service manager lied to the SSI worker, denied me a place to live, and refused to ask questions so we could work together in a clear manner, and I was once again humiliated attempting to work with local business. I am thinking about sending this complaint to a Civil Rights worker so I can find out if others with disabilities have made any complaints.
