Rite Aid, a pharmacy chain, has received mixed reviews from customers. The staff at some locations, such as the Kelso and Triangle locations, have been praised for their exceptional service and willingness to go the extra mile to assist customers. Employees like Jana, Tony, and Susan have been highlighted for their personable, helpful, and efficient approach in resolving customer issues. However, the Longview location has been criticized for its poor management, empty shelves, and unhelpful staff. Customers have expressed disappointment with the overall decline in the store's condition and service since the COVID-19 pandemic. Despite these challenges, the Rite Aid pharmacy continues to serve the community, with some locations maintaining a high level of customer satisfaction.
I just wanna say THANK YOU to the pharmacist Susan! She was a lifesaver last night. Thank you for making sure my husbands order got filled prior to closing. We appreciate you!
August 2023
Plenty of parking in lot. Clean store. Some bare shelving on supplies. Friendly staff.
April 2023
Came to the Kelso location after a bad experience visiting the poorly run Longview location. The Kelso Riteaid is in much better shape and actually looks as if they are more serious about how they run the place.
