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November 2023 by Dennis Gilliland
Sold us a trailer with broken leaf spring mount and which caused leaf spring to break and do mass damage to the frame after insurance adjuster came he determined that the frame was damaged beyond repair before I bought it. R V county refuses to take any responsibility claiming as is ignoring the fact they supposedly did a safety check and a promise of a reseal on the roof after anger got the right person and was assured top seal is still available when the formula is complete no time frame no such formulation according to my insurance company they lie take advantage of senior citizens and they don’t return calls this experience cost me several thousand dollars for a totaled trailer
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October 2023 by Jenni Doan
Bought a sewer hose here, and realized right away it wasn't the right fit. When we went to return it were ridiculed for not having kept the receipt (even though we paid with card). One staff member was particularly rude to us. Only got 60% of the price we paid (in the fine print on one of their signs, should've looked closer). Also more expensive than most places.
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September 2023 by Kamille Turner
They are unreliable to say the least, customer service is terrible they have had our camper for 10 WEEKS FOR A WALK THROUGH for repairs that need to be done under warranty. You read that correctly, 10 weeks for a walk through. I have never heard of such a thing and we are talking about a brand new camper here folks.
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September 2023 by Robert Morris
I can’t say enough about the quality of service and positive buying experience I received from this RV dealership, let alone their fair pricing and low pressure approach. John helped me to find an ideal make/model and obtain a great deal, and Chris did a great job going over everything with me and getting me prepared for a maiden voyage home. This was not my first trailer purchase, but it certainly was the best experience I have had purchasing a trailer.
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August 2023 by Rachel Gottschall
The only 2 people that should get 5 stars are Jason and Jake, other than that it’s been a disaster show. The walk through for first time trailer owners was done poorly by Colby. No one walked us through hitching it up as we requested. The sales man didn’t know about a recall we had (Jake did). A part went missing and Mark was supposed to contact me back, it’s 2 been weeks. Tried calling and was put on hold for over 15 mins. Really wish they were better organized and better customer care, unfortunately our experience was not the horrible minus Jason & Jake who weee the best to work with. Everyone else seems to not care or know what is going on.
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July 2023 by Kelli Vail
We finally quit talking about it and did it! Les was amazing and spent most of his Independence Day Holiday showing us multiple trailers and then we decided to say yes! Both Les and Randy were GREAT! We have a couple of warranty things right off the bat, hopefully they are handled quickly and efficiently, I have every confidence they will be.
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July 2023 by Andrew Swanson
Poor customer service. Called for a simple part and got the runaround. We don’t always have a part, but it’s not hard to state a price on an RV fridge vent cover, and they can’t even do that.@ Hawkhawk
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June 2023 by Cheryl Emery
We bought a trailer from Joshua, he is an excellent salesman, any questions we had he answered, if he didn't have the answer, he went and found it, very friendly, very nice young man, would buy from him again, Randy, who handled the financial part, did a very good job, everyone was very friendly
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June 2023 by Ryan Mapel
We had a very pleasant buying experience at RV Country. Our salesperson, Les, was very helpful, patient, and kind. He walked us through the whole process from purchasing, dropping off our trade in to picking up our new rig. He made us feel as if we more than just another customer. Everyone we encountered at RV Country were friendly and helpful. If you are looking to buy a new RV, don't pads over RV Country.
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June 2023 by Mike Moffat
They are extremely knowledgeable and have always answered my questions and they pretty much know where everything is.I highly recommend them for all your RV needs.
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June 2023 by Robert W.
I called to inquire about a water inlet valve and the guy on the phone was a jerk, argumentative etc. Will not shop there.
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May 2023 by Rob Garrett
Now called RV Country. This was my first travel trailer purchase. I was also in search of a unique camper now sold broadly. These folks were able to deliver the exact camper I was looking for exactly when expected.Staff was super friendly and the service center was able to work in some minor upgrades from a 3rd party.There were a few hiccups the day of pickup but ultimately worked out and I'm 100% satisfied with the purchase. You could even say they exceed expectations.
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May 2023 by Kym Gensman
Not too pushy, since we were not 100% sure what we want to get. The salesman was friendly, let us look, and asked a bunch of questions about what we wanted to see. Nice RVs and good customer service. Since they have dealerships everywhere it was nice to know if we found something in another state they would help us get it here.
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April 2023 by Shannon Cole
My husband and I purchased our first RV from RV Country Kelso. Arnie, Trent and everyone were friendly, knowledgeable and so easy to work with. We definitely recommend them!
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March 2023 by Tom Andrews
I purchased a Keystone Bunkhouse trailer from this company in 2021. They made a big deal about their quality service. I have had 2 Warrantee issues with the unit, a defective propane regulator and leaking plumbing. The manufacturer recalled the propane regulator but RV Country refused to send me a replacement even though I had a qualified installer ready to change it out on site where the RV trailer is stored. Disgusting non-existent follow up service. Don’t buy an RV from this company.
