-
February 2024 by D
Rude manager. Go to other bicycle stores for a better experience.
-
February 2024 by David Pyle
If possible I would give them negative 10 stars. Really awful experience trying to complete a seasonal snowboard rental transaction. It's been a long time since I felt so offended and belittled by a retail salesperson. And, it appears this is not just a happen chance bad day , my wife also had the same experience both on the phone and again in person. Unreal how rude this person was and what is even more troubling is I think it is one of the owners. The kind of experience where you want to tell everyone you know how disrespectful the owners of this place are and to never shop there.To be sure , we are area locals and have been customers of Bothell Ski and Bike for a long long time. We have been renting ski gear from them for our four kids since they learned to ski, starting about 12 years ago. I've purchased six bicycles from them. We've purchased all sorts of bike and ski gear over the years and I've always directed friends there because we have had a good experience. They are not the best deal by a Longshot but we like to support local businesses.If you see the short and somewhat squat short haired late 40s male who sits in the back office to the side with a somewhat smug look on his face this is the guy. Not sure if he is having a hard time in life right now or what but I'm taking my business elsewhere. Demeaning arrogant and full of attitude.
-
January 2024 by Maryn P.
I brought in my skis after getting a small scratch in the bottom. They epoxied the scratch and did a full wax/tune of my skis too. They said it would take about 4-5 days and my skis were ready within 3. My skis felt great after the wax and I really feel like I got my monies worth between the patching of the scratch and the wax job. It was more on the expensive side.. $95, $104 after taxes.. BUT they did a great job so I think it was worth it. Definitely check them out if you need help with caring for your skis.
-
November 2023 by Chris Rapier
I wanted to get back into cycling since I live near so many great bike trails but I hadn't been in the market for a bike since 2013. As a result I was a bit clueless about what to get.Thankfully great brick and mortar stores like Bothell Ski & Bike still exist. Online research is great but only goes so far, being able to talk to real people who are experienced, knowledgeable and really into what they do makes a big difference. That describes everyone I've dealt with at Bothell Ski & Bike.Everyone was really friendly and patient with all my OCD questions and I wound up with a great bike and the perfect set of accessories, all well under my planned budget. I love the bike I bought and it's great to know that if I ever have any issues with the it, I have a great shop close by that has my back.I will definelty be back when I'm ready to upgrade to my next bike or for any other bike related needs. If your looking for a bike I highly recommend them, please support great local businesses like this!
-
October 2023 by Emma H.
I would not recommend going here if you are a woman. When I brought my bike in they were very condescending as I built my bike myself and I had put one part on wrong. They talked to me like I was stupid until my boyfriend came in and talked to them instead. They also have high prices so overall I would much rather go to Greggs or anywhere else.
-
September 2023 by Ro Shaw
I had a very positive experience with the bicycle service department. Other local bicycle stores suggested a brake bleed would require they take my bike a week. When I took my bike in to Bothell Ski and Bike, I was greeted by friendly staff and then Eric in the service department just fixed the issue straight away, 10 minutes max. Additionally he offered a lot of valuable maintenance and set up advice and answered all of my questions with patience and attention. Before leaving we noticed another minor set up issue on the bike and Eric fixed it on the spot at no additional charge. Speaking of which, as the brake bleed was straight forward, they charged me a discounted price, very honest behavior in my opinion, and a smart way to make loyal customers. Wonderful experience, I was very impressed.
-
September 2023 by Sam Bruns
I've been here twice now to buy parts or tools. They have a very helpful staff and a good selection of stuff. Can't say enough good things about this bike shop
-
September 2023 by Daniel Johnston
Very friendly and informative, great selection. Special shout-out to Donny and the other mechs for squeezing in a tune up for me and my friend. Best bike shop in the area by far!
-
August 2023 by John P.
We ordered a Pivot mountain bike in the tough-to-find combination of an x-small frame with Danger Fruit paint. The price was great and, even more important, the bike arrived on time and, as our local bike shop said, "we've never seen a bike packed so securely." It can be sketchy ordering things online but this was an awesome experience top-to-bottom!
-
August 2023 by Chris Powell
Took my bike in because it wasn't shifting on the front derailer. Fully expected that I would need to leave my bike and it would cost a couple hundred. Drew threw my bike up on the station and took a quick look. Told me that the older bikes sometimes have the grease gum up in the brifter and that is what is occurring. Set my expectations that he may be able to fix it there or I could need to replace the brifters. Took a moment fixed it right away and was way less than I expected.
-
July 2023 by Paul & Maggy DL
We called ahead & came to pickup bike boxes to help with our move. SUPER FRIENDLY staff, despite not being paying customers during our visit! GREAT EXPERIENCE
-
July 2023 by Daniel Bridenbecker
Friendly service, right next to the Burke-Gilman. They even let us leave our car in their lot while we road bikes
-
June 2023 by Megan Hine
Went in today just to look for a kids 20" bike bc we were in a hurry and didn't expect to buy. The guy that assisted us was so patient and helpful and we found my daughter a perfect used excellent shape bike.
-
May 2023 by Greg M
I ordered a couple of bike wheels at a reasonable price and they ship them very fast, so I have to say that BOTHELL SKI AND BIKE, is a great company that made sure I received my package within a couple days. Great looking wheel and solid built in the USA. You can’t make a mistake if you will order any bike needs from these folks from now! Thank you Greg.
-
May 2023 by Chandler Lauritzen
Helped me understand what I was doing wrong with adjusting my brakes and replaced the crimped end i broke off.Fair, honest and informative individuals.