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February 2024 by Colton Colbert
Went in for a oil change service and was very dissapointed.I have had my 2013 mazda 3 for 10 years and never had an oil leak. Always took it to the dealer for service. However, this time around when i needed an oil change i decided, since i had just gotten new tires and had everything looked at, there was no need to go to the dealer for a quick oil change an opted for Jiffy Lube.Within a day after i had the appointment my car began leaking oil. I decided to go back in so they could check and was told my car was missing an oil plug washer and that i would need to go buy a new set cause they dont carry them... If it were missing prior to the service you would think i would have oil leaking any time in the last 10 years, but nope first time and they then told me i would need to go buy a new oil plug/washer set and that there was nothing they could do besides to tighten the existing plug more.Extremely frustrating, and do not recommend
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February 2024 by Alexander Bauer
Joseph and Jeremy are awesome and they always do a great job. Can’t recommend this Jiffy Lube enough for their excellent service and respectful workers!
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February 2024 by Skyla P
After the payment, I drove off and noticed that the MAINT REQD light was still on. So I had to come back and ask if they can help turning it off for me. Only to be told that I should google on how to do it myself. The team lead also mentioned: “I know how to turn mine off but not yours, sorry”So here I am with a solid 1 star. I didn’t even bother to argue with him. I was friendly the whole time. Thanks to him that I now know how to turn off the light myself.
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January 2024 by Igor UA
Good service
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December 2023 by Hao Wu
I've been a loyal customer of Jiffy Lube, but I strongly recommend avoiding this particular store . Their posted closing time is 6 pm, and I arrived at 5:15 pm for an oil change. The only customer before me departed the store at 5:18 pm, but an employee declined to assist me, seemingly in an effort to leave work early.
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September 2023 by Erin Heuer
I have been to numerous Jiffy Lube locations nationwide over the years, and this was by far the best experience I have ever had, thanks to Shane! He was extremely kind, professional, knowledgeable and efficient! I will definitely recommend Shane and JR at the Kenmore Jiffy Lube to all my family and friends! Thank you so much Shane for taking such great care of my truck! You deserve a raise and a promotion!!!
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September 2023 by Hailey Young
Joseph was kind, quick, had excellent customer service. At the time he was the only staff there and he did an exceptional job juggling the customers and my oil change was still quick.
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August 2023 by Victoria Vaughn ..
I really want to give this place a solid 4 stars, service was great, unfortunately I was not presented with anything to sign before I was charged - the person working assured me he had taken off coupons for both the air filter and the oil change. Turns out he only took off for the air filter and I was charged the full 99$ for the synthetic. Not cool after general good vibes in the shop, which is a bummer. Won't be returning.
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August 2023 by Boomy
Great work, fast and efficient. Ended up not having the exact oil needed for my car (European Oil for VW) but told me where to go just 2 blocks down and I could go grab it and bring it back and they'll do it for cheaper. Also got a student discount which was a very nice surprise. Both Shane P. and Ryne H. were amazing and did such a fantastic job.Service: Oil change
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July 2023 by Tareq Kopanski
Showed up the Kenmore Location for a quick oil change. I was impressed with their professionalism and level of customer care. I highly recommend for their speed and quality.
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June 2023 by Natasha Chavez
Great service and it was quick! They didn’t have the oil needed but gave me a discount on a “upgrade” because of it. The gentleman was super friendly and I will be going back again!
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June 2023 by Aaron Luciani
Dustin helped me and serviced my truck, great service! Dustin did such a good job, very nice! You can tell Dustin enjoys what he does and he likes serving people. One of the best customer service experiences I have had in a long time! Nice work young man! Keep up the hard work and great customer service!!! Jiffy lube should be proud!!! I would love to hire him!!!Service: Oil change
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April 2023 by SM K.
I had the best experience here just a month ago. The manager was amazing!! He was helpful, considerate, fast, and professional. I would highly recommend the JIffy Lube in Kenmore on Bothell Way to anyone.
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March 2023 by S HANSEN
They were professional, very friendly, reassuring and efficient! They went above & beyond to get me a battery since I had just waited 1 1/2 hrs for AAA to give me a jump start. I would highly recommend the Jiffy Lube in Kenmore on Bothell Way.Service: Battery
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February 2023 by Ivy R.
The team at this location was nice and inviting, but that's about the only positive thing about the location. The oil change process seemed so unorganized and chaotic compared to other shops I have frequented before. Because of the context and situation, I was very nervous about the outcome of the oil change. I kept joking to my partner about how I wasn't sure my car was going to make it very far out of the shop before having an issue. Sure enough, my car that NEVER has had a single issue in the 5 years I have owned it started idling VERY high just miles away after leaving the shop. We checked the oil immediately upon arrival at our next stop and the oil was SO dirty. Almost like they put dirty oil back in my car. The oil seemed to be way overfilled as well. A week later my engine light comes on regarding an issue with the oil pressure and something else similar (I cannot recall the specific code). After spending almost $120 at this shop just weeks ago, I am going to have my oil change redone and spend more money somewhere else because I am certain something went wrong, and need a piece of mind that the oil in my car it actually fresh and done correctly.