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February 2024 by D C.
Have been in to Kenmore Camera numerous times over the years I have been shooting professionally, overall it is great store with good selection. Much like Glazers in Seattle, it does ultimately depend on who you get talking to on Kenmore's staff, but in comparison as a whole, it does appear that most of them are there to help and educate rather than sell which leads to a much more consistent and friendly customer service experience which is highly appreciated when shelling out thousands of dollars. They do not have quite the used selection in my experience in comparison to Glazers, but they do have great expos with big sales every year where you can find great deals on lots of new gear. Would definitely recommend stopping in if you are local and have only been to the store in Seattle, we are SUPER fortunate to have options in King County and would love to see both continue to succeed despite being competitors. I personally take my business to Kenmore much more often because of the great staff.
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February 2024 by Chris B.
I don't understand this company. A large part of their business is Internet sales, and their store is one of the largest camera stores I've ever seen. Maybe the unrestrained theft that is plaguing Seattle has made it difficult to staff the store anymore: if that's the case, wouldn't Internet sales be a source of profit that otherwise is walking out the door? I bought 9 lenses (7 new); 1 Canon EOS camera, and a heavy tripod for astrophotography from them: one of the lenses alone was over $5,000... but my next 4 orders placed over the internet had no response from the store:. So, I called them to order the items and never got a return call to provide a price for completing a cash sale. My emails to the store -- to no one person in particular -- went unanswered. I called the store during business hours: my call went to voicemail, and never had a response. I called back several times with the same result. I've been very professional in my contact with them : they know I'm a member of Canon Professional Services, so that has to ring some bells somewhere in the store. My customer profile must say a lot about whom I am... but for reasons unknown, they're just not responding. I even went to the trouble of sending them a letter by snail-mail, which hasn't solicited a response. So, from where I sit, Kenmore Camera has a great selection of photography gear, expensive prices, and next to zero customer service. Whoever owns the store must be bleeding red ink from a hundred wounds. I have no idea what they're doing. Neither do they.
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February 2024 by Ric R.
I'm a long time film and digital photographer who has a reasonable collection of Canon digital bodies and lenses. And although I really don't need anything else, I decided to check out their website for used gear and was surprised to see some exceptional values on some very high quality and lightly used gear. I've always had positive experiences with all of the staff at Kenmore Camera - and Emily didn't disappoint. She was very knowledgeable and provided great service, it turned out to be a quick sale. I returned the following week to pick up two additional lenses that Emily had put a short term hold on for me. I've very pleased with the positive interactions I've had, and highly recommend Kenmore Camera.
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January 2024 by Mort H.
For a touch of nostalgia in the world of photography be sure to visit Kenmore Camera.
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January 2024 by Bobby S.
Got some precious film developed here and thrilled with the scans and prints. Wonderful customer service from Liam, after talking to Liam I knew were were in good hands. Thank you Liam for all your help! We will absolutely be returning to Kenmore Camera!
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December 2023 by Rachel J.
I rarely write reviews but I was so impressed with the customer service from kenmore camera that I decided to! The staff were incredibly helpful both over the phone and in-store and helped me find the camera that I had been wanting (and was unavailable elsewhere.) They answered all my questions and left me feeling confident I could go back for more help if need be. I will definitely return if I have any more camera needs! Thank you!
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November 2023 by Brian Bialik
What a great camera store. I had a lens shipped to my old address by mistake (gotta watch PayPal checkout) and they had it re-labeled while it was in transit with UPS. It made it safe and sound to my new address here in Michigan. Now that is service!
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November 2023 by Richard Klein
Probably the best Camera store I’ve been to for new and used stuff. The staff has always greeted me, listened to my concerns and made me feel comfortable for not knowing a whole lot about photography.
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October 2023 by Nicholas Pham
Always had an amazing experience here at this shop! Cant express enough how many times Vinny saved my life and made my day! He’s always so accommodating and kind and never once makes fun of my lack of camera knowledge. He’s always recommended the best options of lens that suits my needs and never once tries to obnoxiously push a sale on me and actually gives me his attention and patience which I truly appreciate! Thanks to him as always I am loving my new Fuji setup!
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October 2023 by Nicky P.
Always had an amazing experience here at this shop! Cant express enough how many times Vinny saved my life and made my day! He's always so accommodating and kind and never once makes fun of my lack of camera knowledge. He's always recommended the best options of lens that suits my needs and never once tries to obnoxiously push a sale on me and actually gives me his attention and patience which I truly appreciate! Thanks to him as always I am loving my new Fuji setup!
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October 2023 by Scot Hinckley-Danielson
I went in for a used camera and lens, but I wasn't fully decided. I'd never been in to the shop so I had no clue, but Ted greeted me as soon as I walked in and guided me over to the used equipment. Turns out he had a huge amount of knowledge and experience with the camera models I was considering. He answered all my questions and it ended up being a really easy decision, plus he's a super nice guy. Thanks, Ted. You're the man, see you next time.
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August 2023 by Terri Goddard
My go-to store for everything photography! Good selection and friendly, helpful staff. Over the years I have bought and sold, both new and used gear, and when working with Michael Wewer, I always leave happy. No need to drive downtown ~ definitely recommend!
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August 2023 by Tami Johnston
Just getting back into photography after years. Michael W. has always been my go-to guy at Kenmore Camera, and I was very happy to see he was still at the store after all these years! As always, he was super helpful recommending what I needed for my latest ventures. Always grateful for such personalized service!
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August 2023 by Ali Andersen
ALWAYS a great experience here. I'm pretty indecisive by nature, especially when it comes to finding the right camera. These guys have been nothing but warm and patient with me while helping me find my next camera. Whether you're on a serious hunt or just perusing, I highly recommend stopping by and at least having a chat with the experts at Kenmore Camera. Vetala and Tom rule! :)
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August 2023 by Rj Beeny
Glorified pawn shop. If getting low balled on your items and over paying for others is your thing, shop here. Otherwise do your business literally anywhere else. Bummer too, was excited to see a local to me camera shop. Guess I’ll stick to online transactions as im not looking to get robbed on my gear.
