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January 2024 by Liz H.
Always check your receipts! I've been double charged on a few occasions but didn't notice until I got home. Always check your groceries for pick up! I didn't receive about $30 worth of the goods I ordered and my refund request was denied.
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August 2023 by Isaac S.
Tried to exchange some bad turkey and they wouldn't accept it. Admittedly, I did not have a receipt and that's their "policy", but I had the card I purchased it with, and as everyone knows, someone somewhere has the ability to look it up. I shop there almost exclusively and the people there all know me. If I wanted to steal turkey, I could do so far more easily than trying to do it as an exchange. Thanks for treating me like a thief and a liar.
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July 2023 by Michelle M.
I recently moved here from Tacoma, and Safeway has always been where I shop. I was pleased to see there was one within two blocks of my new home. Well, I have never been treated so badly on so many different occasions as I have at this store, and it's why I drive all the way down to Fred Meyers to shop now. I've had the lady at checkout, and the person who was assisting her be so nasty every time I've gone in there and what's worse, is I always end up with them! Don't even get me started on those people in the deli. I honestly don't think I've ever been treated so badly in my life. I actually watched that woman very closely just because I was afraid she might do something to my food. It's hard to believe people can come to their job and behave that way. But I guess it's just shows what kind of management they have that allows it. The straw that broke the proverbial camels back was when my son came home and told me how ugly they were to him. I can handle people being nasty to me, but I won't tolerate it being done to my child. I chose somewhere else to shop to keep the peace and keep myself from any legal trouble! Safeway, you need to close down immediately! You're not serving any useful purpose. If people are made to feel like trash just buying their groceries, close your doors and find something else to do where you don't have to interact with the public.
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December 2020 by April G.
The Pharmacist at the Safeway in Sammamish is amazing. Her name is Himani and she really helped me with my prescription. I am a disabled veteran, and she listened to my concern and helped me with my insurance, and called my doctor to find a comparable medication that I wasn't allergic too, I have not found someone so caring in a long time. Love this pharmacy. So rare to find someone so compassionate. Thank you Safeway for this outstanding pharmacist.
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December 2020 by Glorias N.
I recently purchased some things from the Deli. Blanca, the Deli Manager is very rude. Not only was she blasting orders around to the other deli staff, she was extremely rude to me, and I can only assume she's like this all of the time. I am never going back. This is not my first experience with absolute rude behaviour from Safeway employees. Dee is a self-check out manager. Dee treated her station as if it were her living room, and customers are unwanted pesky guests that she couldn't wait to get rid of. (Dee sits in a chair and has that nosy neighbor look). Advice to you Dee- lose weight. Store is dirty. All the employees look sad and have that vibe they don't want to be there. I had to leave one star to post.
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December 2020 by Patricia W.
We've been Safeway shoppers for many years but I think the cracks of their acquisition by Albertsons is starting to show. We purchased $174. of groceries on 11/20/20 and supposedly qualified for the free turkey. When we got home which is several miles away, I saw we we're charged $25.54 for a 17 lb. turkey. I don't even think the was the reduced turkey price. Anyway, I reached out online to their customer svc. as I often had when being overcharged. They repeatedly asked for copies of my receipt - which I don't understand since in the past they could just look it up. Anyway after about 10 back and forth emails, they just stopped communicating. I finally called the store and they said they would refund it. But get this - I was told by the 3rd manager that not only is the standard alcohol not included in the $150. purchase, DAIRY was not allowed. WHAT??? DAIRY? How sleazy is that? What brilliant, $$ grubbing marketing person cam upon that cheap shot idea? I'll never trust Safeway again and be sure to read every receipt B4 I leave the store. So to heck with Safeway - I guess it's Kroger from now on an read every tiny print line of a promotion. Shame on you Albertsons AND Safeway!
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November 2020 by Jeff D.
Went grocery shopping today and was in the deli isle when I noticed a women approach several customers asking for money with a small sign that said help me please. 3 store employees stood near her and did NOTHING. This is not Seattle, this is Kenmore. I told her that she should be doing that outside not in a private business. This store is just poorly managed and they let anyone do whatever they want (complete lawlessness) - We have long known if you have to go to a grocery store at night you go to the Juanita Safeway because the Kenmore Safeway is sketchy at night. Overall management and employees have no pride in this store, that is why people do whatever they want. Employees just go through the motions for a paycheck and start watching the clock as soon as they get there. No one lifts a finger unless you point something out that is wrong Several rude checkers (not all) - nice customer service across from checkers
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October 2020 by Mike J.
$5 / a lobster. So fresh, yum. Just for you easy to get a deal. Organic milk is my favorite. Safeway is awesome.
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September 2020 by Bl G.
This is the worse customer service at a Safeway. Their so called curb-side delivery is a joke. Other Safeway stores don't have any problems, but of course Kenmore does. 1. No dedicated parking space for curb-side delivery. 2. There are signs advertising curb-side, but no dedicated phone number to alert Kenmore employees that you have arrived. 3. Sign has a dot com of general Safeway address, nothing dedicated for Kenmore store. 4. So called parking spaces, since not marked as dedicated, were full. 5. When I called the general Kenmore number I was transferred to a young man who could barely breathe, much less listen to where I was parked (in front of the store by floral department). The big tall kid didn't listen to what color car was, a red SUV with back tailgate up! He couldn't find me for 20 minutes. So I went in, to find my 82 year old mothers groceries, and the kid was whining to his manager? She did not identify herself like an adult. When I was in my 20's I worked as a checker, it is not brain surgery. Thrasher's Corner Safeway, Wal-Mart and Fred Meyer's have dedicated phone numbers, emails and parking spaces. Organized, efficient and very very quick. I told the mgr? that the dumb kid needed to be moved to dairy, maybe stocking is his future, as customer service is not. Going back to Thrasher's Corner Safeway, I sick of Kenmore's constant screw ups and excuses. I've had problems with Kenmore in the past, I don't want my ol mom getting sick, because some idiot can't find a red car with the back up parked in front of the door!!!
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August 2020 by kelli d.
14 yr customer.Noticed man following me.He thought I was stealing. Irritated. Shopped, paid, left. I forgot an item. Drove back. He followed me again.I confronted him and mgr. What about me is diff in my mostly white neighborhood. I'm a POC. He chose me 2x in 20min as the thief. Mgr said he was black.Great job calling police on a POC!He said it wouldn't happen again. How do I know that. Loss prevention obviously profiling. What if the next POC is too afraid to say something. Well I'm not that one! If you think you are being profiled by Safeway its because you are!
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August 2020 by Britney H.
Update DO NOT SHOP HERE they do not sanitize their carts. The lead sanitizer just pushed all the dirty carts into the clean area without cleaning them. Their deli lady's need to get it together. I was standing there and had Jennifer walk to back and totally ignore me and not help me or ask if I needed help when I was clearly waiting to be helped....there was another lady with curly hair and glasses and she sat there and kept looking at me and didn't help me until I said can I get some help up here. She acted like i was asking for so much and interrupting her. I've worked customer service pretty sure your are suppose to atleast make eye contact with waiting customer and tell them you will be right with them if you are busy. Then you stop where you can and help them. Also the lady didn't wash her hands before helping me with my food when she was just in back handling dirty dishes. That is against health code. Wish she had a name tag on but she was working Tuesday morning at 8:30 am along with Jennifer.
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April 2020 by Katy C.
This is an odd review for me to write- my first one since we've been living in this 'new normal'. First off, I've never set foot in this store! It's a smaller store from what I can tell. There is a nice big parking lot and they have Safeway gas. I've used their grocery pick-up service three times now and it's AWESOME! I order everything on the app. Note: There are two Safeway apps, one for deals and one for shopping, make sure you download the right one! The app is really user friendly and easy to shop on. I usually put the order in the day before I want to pick it up and they have plenty of times available. They'll send you a text when your order is ready. They have dedicated parking spots for grocery pickup. I just call the posted number when I arrive and the drop the groceries in my truck! NO CONTACT! Super easy and they're always really friendly. If you haven't done grocery pick up yet- give it a shot!
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April 2020 by Tammy E.
Nice folks work here but definitely not the brightest. One of the items in my cart was supposed to be marked down as it was on my card and showing available in my Safeway app on my phone. The guy had a hard time multiplying $1.02 x 5 without getting flustered and reaching for his phone to do the math. I blurted out $5.10 when I saw him sigh and get frustrated. I probably sounded like a jerk but I mean c'mon, your one role here is to work the cashier. Basic math is (or should be) a requirement. Gas is consistently cheaper than most other gas stations in King or Snohomish County. I like this location of Safeway - it is large and has a nice big parking lot with plenty of spaces available at all times.
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February 2020 by Amy B.
I really appreciate having this store near home and appreciate the friendly staff. The checkers, baggers and cart collectors are hardworking and I don't think folks give them enough credit. Just wanted to say thank you!
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November 2019 by Brent K.
Summary: this Safeway epitomizes everything consumers hate about Safeway in general. The stale and heartless shopping experience is at its absolute pinnacle at this grocery store. Aside from the pharmacist, who seems to have her stuff together, nearly every employee I have encountered seems to be a burn out. If you happen to go through the store, notice how few employees are smiling. More importantly, everything from meat to seafood to the bakery presents itself as lifeless and manufactured. They take no risk on ingredients (i.e., the random things that challenge us to cook different foods) and their organic section is awful. They charge $8.50 for a gallon of organic milk. I mean come on. There is some intangible lack of originality about Safeway that has always bugged me. It feels so forced, and it's a shame that nationally this organization is so big when they seem to have completely missed the boat for what consumers want. If North Korea actually has fake grocery stores with plastic food, the store would be a great model. Poo on Safeway. Post script: thank you Safeway for ruining another night by not staffing cashiers enough. Grocery outlet has a better rating than you and there's a pigeon in the store. Seriously. You guys are awful. Awful. Post Script 2: yet another completely miserable experience at Safeway. Understaffed and long lines for no reason on a Wednesday night. Perhaps there is an actual reason, because the terrible leader ship there chooses to have an adequate staffing which puts more time on consumers. Bottom line, Safeway succeeds at the expense of its customers. Safeway is terrible for our community. So embarrassed that this is even in our community.