September 2018 by Bruce H.
I've been a US bank customer since 1990 and they continue to let service slip. They now have what appear to be scripted questions for their tellers to ask. I am in the branch and using a teller and all I want is fast, efficient and accurate transactions. Please stop with the insincere questions. This bank talks about relationships but everytime I get introduced to someone at the bank 6 months later they are gone. Pretty hard to have a "relationship" when its always a new face. This past Friday went through the drive-thru to make a simple deposit. There were 4 available tellers that I could see through the window. One comes and takes the deposit and takes exactly 9 minutes before coming back with the receipt. For most of the 9 minutes, the bank manager was leaning on the tellers counter and chatting with the other tellers. He could not care less that we were waiting for 9 minutes for a simple deposit. Maybe he was on a break, either way totally irritating. I'm a platinum level customer with this bank and I am beginning to think that means they can take up all my time and give me terrible service. They probably understand what a pain in the you know what it would be to go to another bank. I used to love this bank, sadly they have been on a long slow steady decline.
