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March 2025 by belinda simiano
They my want to be in partnership with the programs that you sell your junk car, like Pedsle & then they show up and decline pickup because they don’t like the junk car.. it’s a non running car this is why we are getting rid of it.
Not sure if they want they are looking for.
Get of this program if you’re not willing to pick up car.
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December 2024 by Jessica Souder
Tow guy with the irish/Scottish accent did amazing towing my old truck, best tow driver I've ever had. He clearly knew what he was doing and was great at it. I'd go threw him everytime. Thank you!
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October 2024 by Scott Reynolds
They will not release your property without an appointment and will charge you holding fees while you wait. They are criminals and will not even present their policy’s to you. In my opinion they should be sued and made to reorganize their structure. The manager is very inconsiderate and does not have empathy for others. I’m so disappointed that human beings choose to act and live their lives like this. No one knows what other people are going through and should try to help make others lives easier not harder. This company is just an example of why the human race and society in general are going down hill. I feel bad for anyone dealing with them.
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August 2024 by Xenon54
In kahoots with someone at Meriwether Apartments in Richland, coming every 10 minutes to tow families' cars while at the Richland Farmer's Market (it is 100°+ out). Awful and predatory.
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September 2023 by Jeffrey Peterson
This towing agency was called by KPD after my son was in a car accident. The car was picked up to clear the road and not impede traffic. This took place on a Friday and when we went to see what it would take to get the car to salvage yard on Tuesday after labor day. My son has liability insurance only and the cost for repair exceeds the 2006 cars value. This tow company has started accruing fees at $89 per day which has reached well over $800! This is fleecing anyone who doesn't have full coverage or any unwitting person unknowning of these obsurd fees. I'm getting a lawyer out of principle!Service: Car towing
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September 2023 by Jeffrey P.
I feel a local company 1st choice towing are fleecing unwitting customers when they retrieve a vehicle from a car accident. This company is charging a ridiculous $89 per day for lot fees. If a person has liability insurance only, they are in a bad position having the responsibility to repair or salvage their vehicle and pay fees that exceeds the value of the vehicle. This forces the individual to abandon their cars and the tow company gets away with squeezing a person that is already down on their luck. Moreover, the tow company was called by KPD and forced upon the unwitting customer (my son) while he was calling his wrecking company that was covered by his insurance! Ugh! Please share with the community, so it doesn't happen to another person!I hope KEPR or KNDU picks this story. Disgusted Jeffrey Peterson
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July 2023 by Tiffany Valentine
Lexi at first choice was extremely rude, short, non-informal and had a terrible attitude. At no point did I feel like I was being helped in anyway shape or form. I was told Friday morning to drop off my key between 8-5 m-f so I’m able to get my belongs (state ID and wallet) on the next business day. I came that Monday at 1pm, waited outside for 20 minutes, called and she snapped at me that I needed an appointment to drop my key off, then tried to argue with me that she had informed me of their policy (but much less professionally) which she did not. I’ve used first choice a few times and I’ve NEVER had such a terrible experience. This employee will be the downfall of this company. As a business owner myself I could never imagine treating a customer this way.Service: Car towing
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July 2023 by Alma palomino
Called them after other Tow company never showed up and within 10 min or so they showed up.
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July 2023 by Keith Dunaway
First choice towing is by far my last choice:The hat a joke of a company and customer service
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June 2023 by Miguel Franco
They took my fishing poles and a car battery charger so they will be seeing me again on Monday
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May 2023 by Joel M.
They charged over $700 to tow the F150 less than 10 miles. Would not work with us on the phone. Called insurance and they said standard rate would be $168 so that is what we got for reimbursement on the $700+ charge. The response was that it took two hours to deliver the truck and they are charging $325/hour.
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November 2022 by Jennifer Hewitt
Horrible business! Terrible customer service and very irresponsible!!!Service: Car towing
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October 2022 by TheMonster70707
Driver looks like he’s high in something and was flying through residential neighborhood and hit the curb while turning aroundService: Local hauling
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August 2022 by Jose Campos
Worst customer service, no one answers then I’m told it’s in michaelas lot then she don’t answer or return calls, not sure why they have someone employed who does t return calls or answer the phone. Plan ridiculous
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August 2022 by laquitta smith
Horrible business! Terrible customer service and very irresponsible!!!Service: Car towing
