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December 2023 by Steve P
I have a european vehicle. I had been going to ***** of tricities since **** to service all the *****'s I have owned. However, during 2021 the ***** shop went through some changes and the ****************** service I received went from a 5 star to 1 star rating. I was paying for things that never addressed my concerns, and ***** was not being transparent, which leads me to 360 automotive & repair off ********************************** in *************. I worked with *** the store manager to address my concerns and was looking for a local repair shop I could trust. ********* team automotive experts assessed my vehicle and found the main issue that ***** of tricities had neglected to fix after numerous appointments. Since this appointment with 360 I have taken my vehicle back for a total of 3 times to upgrade and complete other work I needed and I feel I have found a new repair shop that is honest, friendly, professional, skilled, knowledgeable and goes above and beyond to help their customers. Thank you *** and your amazing team of experts for taking care of my vehicle. I am grateful to have found you guys. ????
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November 2023 by maddison crawford
Broke down on the highway, was towed to 360 auto and repair around 11:30am, they fit us in asap as we live in our van and we’re on route to Portland. Reasonably priced and did the repairs we need as soon as possible, and we were out that day by 3:30pm. Lovely waiting room, with a toilet, and coffee available. Lovely service by Phil at the front desk that recommended us some places to go eat. 100% trust worthy mechanics! Thank you guys
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November 2023 by Michele Acker-Hocevar
360 Automotive is a reputable and highly reliable company for your car needs. Their communication with you is always very helpful and friendly. As a female, I think all the explanations are valid and trustworthy.
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October 2023 by Madi Moe
360 called me to say they would be looking at my car that day. I was surprised to hear of a diagnostic test costing so much. More than I was comfortable with.I can say that if you have any questions about your quote, AJ is great. He will make sure you're treated fairly and with respect.
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August 2023 by Colleen Marshall
I had already checked out everything that needed to be done to my car. Told them if they were and honest. Upright company that I would be bringing my car in for all of my car repairs...Hey, fixed what I needed to fix. It has run amazingly and I definitely will go back a second time before winter.
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August 2023 by E.D.
I have been taking my car here for a number of years. They are always friendly and eager to solve any problems my car may be having. I have been to both of their Kennewick and Richland location and have been very impressed with both. I would definitely recommend them!Services: Auto brake repair
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July 2023 by Kent Carver
Their rating speaks for itself. They are very professional and courteous. No charge for diagnostics and a reduced shop rate for rusted parts that were hard to remove. Les Schwab wouldn't even try to remove or fix. Josh even shopped around trying to match Schwabs price on shocks and struts. Also pretty impressed they are closed on Sunday. If you need an honest, quality mechanic look no further than 360.
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July 2023 by Toby Ripplinger
Very prompt communication. Didn't try to upsell and fixed our car at quoted price. Will use them again for sure.
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July 2023 by Julie Garner
This is the place to bring your BMW! Battery drain issues no more. Two previous shops were not able to help!! Thanks so much for what you do! We will gladly return to you for all of our automotive needs.Services: Auto A/C recharge
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July 2023 by Shannon Thiede
Came in with a problem with my compressor clutch; solved and had a working AC in four hours! I super appreciate the step by step diagnostic write up on the invoice. Well worth the money spent.
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June 2023 by Yassary Badillo
My car AC wasn’t working with this terrible 90 degree weather and in less then a day,they got it back to working and even offered a shuttle to drive me home instead of waiting in the lobby AND came to pick me back up when my car was ready, as a female,I really appreciate the way I was treated at this automotive place (I’ve been to toyota and they treat me like an alien!) they explained the process step by step and the services they provided for my vehicle, I will definitely be coming again and recommending family & friends,Thank you!Service: General repairs & maintenance
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June 2023 by Eric Valdez
Tyler has been great! Has kept in touch on updates and trying his best to get parts for my Tesla, thank you to all that are working at this facility!
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May 2023 by Dotz
took my car in to have some issues diagnosed. they determined that the issues were caused by my mass air flow sensor and gas cap. tried to charge me a total bill of 800+ dollars. 195 was the diagnosis. they claimed that the sensor was 400-600$ depending on quality which is far above their true value. the sensor is fully accessible and held in by 2 fully visible bolts and nothing else. basicaly charging me 300-400$ on the 5 minutes of labor that the sensor would have taken to install. i retrieved my car after paying for the diagnosis and turning down further work only to find they failed to properly reconnect the sensor
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April 2023 by Patrick Brown
Awesome shop!! The owner Robert has always been upfront, fair, and honest. 360's guys do a great job explaining what needs to be done, go over the options for repairs, then get them done in good time. I've had them work on my Dodge and my wife's Chevy. I highly recommend them.
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February 2023 by Scott Snyder
An out-of-town family member hit road debris on the way in to visit and I was referred to 360 by my go-to mechanic because his shop is closed on Fridays. 360 was very accommodating (an hour before they closed!) to get his car in and diagnose what happened. They gave him great peace of mind before the long trip home with his wife and young kids. Thanks, guys!
