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November 2023 by Walter Scott
I just picked up the 3rd vehicle I’ve purchased from Archibald’s. Guy Adams helped me with the latest two. He was easy to work with, he had my desires in mind showing me vehicles, and worked to get what I wanted without pressure. The vehicles at Archibald’s are top notch and they made sure I was fully satisfied with it. I highly recommend Archibald’s and Guy in particular (although I’m sure the sales personnel are just as good).
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October 2023 by Brent Peterson
I'm living near Portland. Got the car I wanted at a reasonable price. The salesman, Guy Adams, was knowledgeable, honest and had integrity. I traveled 200 miles to purchase the car, and wasn't worried about the deal changing once I made the journey. Overall was a good buying experience at Archibald's, and feel comfortable recommending them to my friends.
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October 2023 by Margerie Reyes
It’s no surprise why they have earned 4.9 stars on Google ratings. Great customer relationships & quick service! Luis was very patient from the first contact to our final decision and 3.5 hour drive to finalize our purchase. This was the first time we purchased outside of a dealership and certainly this was a one of kind family owned business. In fact Mercedes Benz moved their dealership across because of Archibald’s reputation for a great luxury vehicle purchasing experience. Documentation is clear from time of pricing to purchase including taking home a jump drive of the documents. Plus we had two little kids and they were ready with coloring books. Definitely a smooth & fast buying experience & informed training on how to use our EV.
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August 2023 by Tyler Davis
First time purchaser from Archibald's!Stopped by at closing time for a peak at my future car. Hated being "that customer" so near closing time but I had to see it. Luis was accommodating and wasn't bothered by my being there that late and let me check it out! Fast forward to the next morning and I'm doing paperwork. Had stellar service from the team that got me in my dream spec Chevy Sonic. Luis was considerate of my time and accommodating of me, displaying excellent customer service while being a pleasure to talk to throughout the process and made the whole deal with my trade in a breeze. Johnny was informative on the additional options for car coverage toward the end of signing while giving me the pros of each.Having had less than ideal service at other dealerships in the past, I am all too familiar with bad service, making me cautious with whom I deal with. Archibald's is different. The level at which they operate is what other dealerships should strive for.
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August 2023 by athena hilde
Best car dealership in tri cities hands down! Both myself and my parents got all our new vehicles here and it was the best experience! Alyssa and Eddie helped us and were amazing! They were not pushy at all and were super helpful, kind, and personable! I plan on coming back for any future purchases.
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August 2023 by Bonnie Roselle
Best experience we have ever had!! Johnny and Luis took care of us from start to finish. They made it a fun, and exciting, and so easy. Thank you team for all your professionalism and expertise. I would say family, knowing if we needed anything or have questions they have our backs, they are a ride or die for life! Thank you Thank you Thank you for taking care of our family. EVERYONE will know how great you are.
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August 2023 by Izabella Brown
I recently bought my first car from Archibald's and the process could not have been easier. Guy Adams was the salesman that helped me through the process. He was extremely helpful, kind, and didn't feel like the typical car salesman that I experienced while looking for the right car. He made it feel more personal than what the other salesman did at other bigger dealerships.He was not pushy whatsoever and he also came in on his day off . He even helped me figure out how everything worked in the car! Wyatt Tone made signing the papers and all the financial stuff super easy and felt like I wasn't being forced to add anything I didn't want. I could not have had a better experience and I will definitely go back to them in the future. I highly recommend going to them!
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July 2023 by Bailey Nielsen
I had been looking to purchase a Subaru Outback for quite a while. I came across Archibald's in Kennewick, WA. I called and spoke to Hector about a vehicle I was interested in. He was professional and well informed. I drove 3 hours to get there, and he had the car waiting with the air conditioner on for me to test drive since it was 100 degrees out! I received a very fair trade-in value for my Honda Civic from Wyatt the dealerships finance manager and working with Alyssa for the financing was easy, she explained everything in detail. There was never a hard sell at any point from the time I drove on their lot. Everyone at Archibald's was great to work with, the vehicles they have on their lot are very fair priced, they are clean inside and out. When I was ready to drive my Subaru home, I did have to wait because they were washing my car for me! Now that's customer service! This dealership is well worth the drive for anyone looking to purchase a new/used vehicle. I would give them a 10 star rating if I could! I will be be bringing my family to Archibald's for their next car purchase! If you looking for a business that values Honesty and Integrity, you will find that at Archibald's!
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July 2023 by Bailey N
I had been looking to purchase a ****** Outback for quite a while. I came across *********** in *********, **. I called and spoke to ****** about a vehicle I was interested in. He was professional and well informed. I drove 3 hours to get there, and he had the car waiting with the air conditioner on for me to test drive since it was 100 degrees out! I received a very fair trade-in value for my ***** Civic from ***** the dealerships finance manager and working with ****** for the financing was easy, she explained everything in detail. There was never a hard sell at any point from the time I drove on their lot. Everyone at *********** was great to work with, the vehicles they have on their lot are very fair priced, they are clean inside and out. When I was ready to drive my ****** home, I did have to wait because they were washing my car for me! Now that's customer service! This dealership is well worth the drive for anyone looking to purchase a new/used vehicle. I would give them a 10 star rating if I could! I will be be bringing my family to *********** for their next car purchase! If you looking for a business that values Honesty and Integrity, you will find that at ***********!
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July 2023 by Summer Comte
I had a great experience working with Guy from Archibald's. I found the perfect 4Runner I had been looking for at their dealership. I realized they were 4 hours away, which wasn’t ever a problem! I worked with Guy all week mostly via text to get this 4Runner mine, and talk about trading in my Rav4. He made everything possible and it was easy. We made the trip and it was easy and could be. They had my 4Runner cleaned and gassed up for me when I arrived. After a few quick signatures we were headed back home in my new vehicle. Never an issue once during that 4 hour drive back home. It’s a seriously solid rig. I’m so happy and thankful I found this rig and Archibald's!
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July 2023 by McLaughlin Thomas
Great experience, as usual. Guy and Eddie helped us with this one, getting a Cadillac Escalade. They were very patient and inquisitive, entertaining our multiple visits for various tests, including test drive, tech evaluation, vehicle history and projected maintenance estimates. My parents got their cars through Archibald’s in the past as well. Great reputation for a reason, high standards and professional cooperative teammates.
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July 2023 by Donna Perelli Matlock
Salesman Eddie was fabulous. Friendly, prompt, attentive, addressed all of our concerns. Another gentleman whose name I don’t remember was also very helpful. They stayed late after closing to get us all set. I have no complaints outside of the very high pressure pitch for the warranty purchase by the sales manager at the very end. Otherwise I would have given 5 stars. Side note, they audio and video record your entire experience but don’t tell you or have you sign consent until you are finishing the transaction. I am sure this is typical of auto dealers but I just thought I would mention it. Thank you Archibald’s! We love our new vehicle! Would definitely recommend.
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July 2023 by Michael W
Guy from Archibald's, contacted me prior to their normal operating hours and answered all of my questions in detail. He sent me multiple videos and made me feel comfortable, the car was as described, so I was comfortable making the 3 hour trip to see and purchase the vehicle. They required a significant deposit, to hold the vehicle, but offered pics, videos and reassurances that if there was any significant undisclosed issues, I could get the deposit back. I found the car to be exactly as describe and a very good deal. Guy was able to find financing better than I found at my own credit union, so I went with their lender. As any other dealer does, they offered me add-ons (gap insurance, paint protection, extended warrantee, etc.). I declined them and there was no real pressure/pushback. I left with the car and financing, exactly as discussed over the phone, the day before. This was the fastest purchase I've ever made at a dealer. Guy did a great job! Highly recommended!
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July 2023 by Greg and Sarah Ruzauskas
Luis worked closely with us on every aspect of our purchase...even our trade-in value was more than fair and competitive. It was our first time purchasing a car from Archibalds, but we'll definitely go back for our future car purchases. It was hands-down the most stream-lined process we've had while purchasing a car. Thanks Luis and all the friendly staff at Archibalds! You all are awesome!
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July 2023 by David Kiehl
Had a very positive buying experience at Archibald’s today. Located the vehicle via online search, got in contact with a salesman (Hector) via phone, and he was extremely helpful fielding advance questions and requests, including detailed videos of the interior. Hector had the vehicle up front and ready for us when we arrived, which was great because we traveled a few hours for the vehicle. Sales process was smooth and professional. Everyone we dealt with was great! I would absolutely do business with Archibald’s again.