-
June 2025 by Kaydence Storms
Ethan was beyond great!! He greeted me right away and was very very helpful! He steered me in the right direction as well :)
-
June 2025 by Gunnar Floyd
Ethan was amazing! He opened the door for us when we walked in, greeted us, and was very quick to fulfill my request. He even changed my screen protector for me, and it looks and feels perfect! On our way out, he held the door for us once again and was very polite. 5 minutes in and out! Will definitely be asking for him whenever we need to go back!
-
April 2025 by Mando Ruiz
Waisted my time by coming in for an insurance claim. Called before coming just to see how to go about a broken screen and they said to come in and they’d see what they could do. I proceeded to say I needed a replacement completely and they did a claim for a simple screen repair. Now I come back and all of a sudden they don’t deal with the insurance. The first employee was nice enough to help with the claim to begin with but on my second visit the people here seemed like they hardly wanted to work.
-
March 2025 by Holly Haller
I would suggest making an appt with Trevor! Didn’t feel rushed and explained everything very thoroughly
-
March 2025 by Janice Dowdy
We visited the main store in Kennewick to get help with our IPhones and replacing them. Trevor helped us and was amazing to work with. We appreciated how helpful he was. Thanks for your great service. Paul and Jan Dowdy
-
March 2025 by Samantha L
Ethan and Dillon provided excellent customer service. They took about 20 minutes and sat down and helped me with what I needed. I’m not even an AT&T customer. Shout out to them for excellent customer service!
-
February 2025 by Leon Hambrook
Far better than T-Mobil. Took me 3 weeks to port my number with T-Mobil. AT&T far superior.
-
June 2024 by Stephen Bailor
Great customer service
-
June 2024 by Stephen Korenkiewicz
Very helpful and friendly.
-
June 2024 by David Hanson
Went to our local AT&T store to upgrade on my phone. Been with AT&T since mid 80's. Ethan helped and took very good care of me, explaining everything and was very thorough with his explanations. Thank you Ethan!
-
June 2024 by Butch
Hats off to Trevor again!!!! ? He just saved another $2OO!! ? Also straightened out some issues we had with those ... worthless AT&T reseller stores ... Thanks again Trevor!!
-
June 2024 by Jenn Boynton
Ask for Adrian, he is smart, helpful, and patient
-
May 2024 by M A
I appreciate excellent customer service. Few places are good at it. Ethan is exceptional at it. Thank you for your help.
-
May 2024 by Cleo Morales
Too bad there is no bilingual staff
-
March 2024 by Roni Gierke
Why is it that I have to wait for 30 minutes to get “checked in “ so I can wait another hour just to buy a phone? Or even ask a question? It seems that the sales staff are paid by the hour and not on commission. Also I am not sure I understand your perception of customer service. This is ridiculous!
