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January 2024 by Casey Hamilton
Noone is perfect so 4.5 is it,Great customer service skills and even help me after I was late for my appt bc I went to wrong store. And my phone glitch when scheduling it. Got help right away, too. They help me find the phone I wanted, and explained thing well, I recommend these guys in Kennewick by the Kennewick mall, bc the are knowing and customer service skills friendly compared to the att&t store by Richland winco no customer service skills, don't go to the one by Richland winco,These Kennewick att&t guys did me well, can't wait till I get my phone in shipping. Go to Kennewick att&t store they know thier stuff and have people skills
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November 2023 by Red Life
Amazing agent there named Trevor he gets beyond 5 stars he was amazing and very helpful he's literally awesome amazing ? review
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October 2023 by Amany Loulou
We came in needed some help trading in our old phones, and some other questions, and Blanca was above and beyond she answered all of our questions and provided us with great service! Definitely recommend having Blanca to help out if you need and help transferring/ or any help in general.
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October 2023 by G H
David was super chill and respectful. Great service :)
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September 2023 by Itati Melendez
David was super friendly and helpful, Made my experience switching to AT&T smoother than I had imagined.
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September 2023 by Kelley Cone
Elena was absolutely amazing! She was friendly, helpful, answered all my questions, made perfect recommendations based off of what I was looking for and needed and helped make the whole process smooth and easy. She not only helped me get everything transferred to my new phone but made sure I was comfortable with using the new phone since I had expressed concern over switching to a new model and not being very tech savvy myself! She was really amazing, the best I've ever had the opportunity to work with!
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September 2023 by Peter De Keles
I went in to get help with putting on screen protectors. They we over the top helpful with putting them on. I would recommend them to anyone who wants excellent service.
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August 2023 by B G
Young lady about 5ft , black hair with freckles as the greeter today 8/1/23 @ noon needs to be trained on customer service . She talked to me in belittling way as if I was a child that new nothing . Then Stormed off when I asked her not to talk to me in that way. No apology at all. She shouldn't be the first person you see walking in if your gonna have an attitude .
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August 2023 by Chip johnson
They wouldn't let me keep my old number from att. Had to change number and can't get my old messages , lost connection on texts I don't have their phone numbers. No connection with alot important people. Can't answer my messages they leave when they call, not the same way as last connection to listen. Not same way to listen to messages they left
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July 2023 by I U
helped replace my sim card quickly and easily. no upsell, nice, friendly, quick
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July 2023 by Lubov LOVE
I have Michael SPIZauwer who is a diligent young man that works here. He is a Specialist......Very Professional and did answer all my questions and needs! Excellente!
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July 2023 by kristin andelin
Elena was so helpful and kind and patient. She is well informed and good at her job. Thank you!!!!
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July 2023 by Bubba Hooligan
I think the person who helped us was Sierra hella funny Wicked nice super good service but this is not how you spell her name I'm using speak to text
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May 2023 by Cindy Hemsworth
Found out this AT&T store is the only actual AT&T store in the TriCities. My husband and I had an awesome experience upgrading both of our phones. Trevor was amazing and extremely helpful.
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April 2023 by Raheem Hussein
Mikey is the greatest. He is the most patient, helpful, cheerful, and extremely nice. If you need any help at AT&T, Mikey is the person to look for!
