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November 2021 by Mspeed 3KB
No electricity and when you try to use an outlet on the property they will come out and remove it. The management has been rude to me since day 1. I'm happy to have my stuff out of there.
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September 2021 by Jacob Robinson
Have been a customer for close to ten years now and the newer management seems to be doing a great job and are always there when I've needed them.
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September 2021 by robert haisch
Great people running this Lovely experience talking to the people trying to get my stuff stored
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September 2020 by MsButterfly57
I think the place is great. I've rented there before. No problems. However, I just rented a unit and someone was in my unit and swept the leaves dirt out that I specifically went to sweep out after I put my lock pad on. The yellow tag thing was on the door which I cut off before opening and putting my lock on. Even if I didn't get my lock completely locked, no one should of been in my unit. I specifically took my broom to sweep out,and it was swept. Management would of already cleaned before putting the yellow tag deal on it. It advertises there are cameras I want to know who was in my unit, sneaking around in the dark background, check done. Just rented unit a few weeks ago. And only been there two times with a few items. I haven't given anyone else numbers, keys or permission to any access there. I'll b back with more information for you to check the cameras. I think it's best to nip it right now. Maybe I should call first. This is not to discredit the company. It's to make aware of and solve the mystery.
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August 2020 by Sonia Aguilar
They are great
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November 2019 by Mark Jacobs
Under New Local Management ,
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June 2019 by James D
They straight. Need to move me out the corner though
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August 2018 by Theresa Park
Buyer Beware!!!!!!! Management for this facility is not local or available. Their shell corporation for the business is a house in Moses Lake under the name of Erickson Orchards. Not sure who keeps their books but it is not someone who is accurate. If they cash your check and don't record your payment in their system there is NO ONE to talk to about this. The on-site manager only tells you what their system says and will not look at our bank statement or cancelled check with their endorsement! She does not make time to go over things and says she is 2 weeks out AND EVEN then she will not set a date & time. Just says she is too busy! Save yourself a headache and rent from ANYWHERE else in town that has accurate accounting of your payments! Otherwise you are just throwing away your money!
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August 2018 by dan farrell
Very very difficult manager if I could give it to zero Stars I would
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August 2017 by Sandra Renee Thornhill
Its ok never had a break in yet
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August 2017 by Sharon Grassis
Dirty, manager dosent return calls, they take along time to post a check.
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March 2017 by Tonya Commet
Wouldn't recamend them to anyone. I've had a lot of problems with them
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February 2017 by JJ B.
If I could do less than one star I definitely would! On January 4th 2017 we rented a unit and because it was after the first of the month the lady prorated our monthly rate. She didn't have change so gave us a credit towards the next month's rent. So we loaded our unit and went on with life. Feb 2nd 2017 we got an apartment and went with a friend to start getting our stuff out and taken to our new home. We get there and punch in our gate code and get a message we are locked out for non payment in JANUARY! So we call the lady (her name is Bev) and asked what's up. She said it would be the next day before she could fix it. So the next day, Feb 3rd, I go there and can see her car inside the gate at the office and my gate code still won't work. I called her and no answer. I txt her. Nothing. Had my other half try with no response. Continued to try to contact her and still got no answer but I could still see her car. I called Kennewick police and asked if it was legal to follow someone in that went in. They said not a good idea. So I parked in front of the gate waiting for the lady to come out. Eventually I had to resort to sending her pictures of our rental contract with her signature on it to get her to unlock our code. So we made quick work of totally emptying the unit and putting what we don't have room for right now at a friends house. The final straw was when we left the property for the last time and used our gate code to get out we got a message that said we now owe $317.00!!! I don't know what kind of scam this lady is running but I hope this review will serve as a warning to others to stay away from her!!!
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February 2017 by Brian Scharf
The prices are a bit steep. The storage units are clean and equipped w/great security.
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February 2017 by Kylene H.
If I could give them 0 stars I would. Don't go here. Terrible service. Manager refuses to meet up if your having problems and hangs up
