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September 2023 by Jessica Chhay
Great customer service and quick...very generous
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June 2023 by Guadalupe
Rose what the most condisending, rude, and childish service rep my family has ever ran into in this location.She claims to be the "manager" What was most upsetting is that she yelled at my poor parents and my self over the phone like a true teenager, threatness us, and when shopping in her store she was gossping with her co-worker the whole time. An invertigation was opened with Boost Mobile Head Quearters for such behavior and we've complicated getting the cops envolved because of her threats. All of that for going in and buying a boost mobile phone. If you ask me it is NOT worth it. Drive an extra 10-15 minutes and go to another location.
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June 2023 by Anonymous Anonymous
The lady was super nice, but no help. I am having trouble getting used to boost one. I am hoping that now that it's the tent everything will be okay. If it's not I may have to switch phone companies.
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May 2023 by Jacob Zepeda
Always great service here!
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September 2022 by Marthas Cleaning Services
Nice location, poor service from girl named Rose. I am not sure how someone so rude can still be working there.
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July 2022 by Paola Garcia
Wost experience ever! I came to the store requesting my account number after I had previously went through the process of calling customer service with my phone number. After not receiving the “multiple calls” from customer service to verify my account, they suggested I go to the store and request it in person. I changed phone companies and I was given a temporary phone number until I was able to get that boost account number. I explained my situation to a new staff member when I arrived, he was unsure of the process so he asked Rose for help. She came out and asked if I had a working phone number and if I was allowed to receive calls, and I said yes. She proceeded to tell me that they were not allowed to give me my account number and I had to call customer service. I explained that I had been to this store before requesting this and she personally gave it to me last time (my wallet was stolen with this number and for that reason, I was requesting it again). She said no, with a lot of attitude and told me to call customer service once again. I said the process was “stupid” because I had already tried, but they were still denying me my personal information, for which she proceeded to tell me not to “cuss and say bad words” and assumed I “must not have any children” for which I responded yes, and she continued to say “well, poor child, you can cuss all you want with them, I’m sure they must be hearing a lot of bad words allllllll the time”. At this point all I wanted was to get out of there, but I still tried to explain my situation regardless of the disrespect to get that account number. I proceeded to call customer service to prove my point and they talked to her, asking her to provide it to me. She said she had asked me initially if I had a working phone number and text and I said yes, but I should of responded “no”. With that, she said she’d help but if I “continued with my attitude, cussing, smirking, laughing, etc. I could go somewhere else”. I was so shocked so yes, my mouth was dropped open and I was completely in disbelief. She continued saying I was being “disrespectful, had a bad attitude, and that she was not going to help me because of it.” Dropped the phone and told me “to leave, and go somewhere else”. There were others in store that day, including the new staff member, and a couple (who was also in disbelief) with their kids. As I was outside in the parking, I did notice her popping her head through the window, grinning and waving very sarcastically. After this, I drove to the location on Court St and they gave me the account number without any questions asked and within 5 minutes. This whole experience should be looked at very carefully.
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July 2022 by Jacquelyne J
Rose was very helpful helped me swap my Sim card and help me fix my phone. I give her 100% satisfied. Friday multi-tasker and very professional.
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July 2022 by Donna Anderton
The couple that runs this particular location, are very friendly. Pleasant calm & peaceful.
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May 2022 by Connie Moon
Rose is amazing help me cleaned out my phone
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April 2022 by Funny & original Name
Went in here today and got harassed by a tweaker only for him to come in while I’m being helped to be all buddy buddy with the woman helping us. Another lady was popping “600 mg of ib profen” that in her words “makes her so tired” right in the middle of the store. Yea. Okay. Taken ib profen my whole life never felt drowsy. The woman helping us lied on the insurance claim to try to sell me a new phone even though we have insurance on this one for a reason. Will be calling for some type of supervisor I hope this pill popping tweaker hangout joint is shut down soon(Also AT LEAST two other people have similar bad reviews that are not showing up so I changed mine to a 5 star so I could warn potential customers. Would give 0 stars if I could)
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January 2022 by Lindy Brazil
Tim, is my man! I brought my IPhone 7 Plus for him to replace my broken screen, and he did a good job. Very professional, friendly and affordable. I’ll keep coming back to him ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
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January 2022 by Jacklynn M.
I was on my way outta town and and couldnt find my celly. With no time to waste and a few bucks in my pocket and in need of a way to contact my love ones. THEN i saw right off 395 The easiest spot to get to. A Boost MOBILE store and my new bud Tim was ready and willing to dish out product knowledge like u wouldnt believe. Needless to say i was in and out with the best deal ever. And the service is just as good as my other phone i lost. Advice to all...... Go see Tim or anybody at the Boost mobile off hwy 395. Dont delay HURRYYY!!!!!! AND TREATED LIKE A PERSON TO BOOT
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January 2022 by Sarah Blanchard
I came into the store with a problem and rose helped me through it plus she was very nice and her goal was to make sure I was taken care of. Thank you so much. ?
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January 2022 by Mary Becker
Amazing customer service Rose was great helped me set up my phone :)
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June 2021 by pam cisneros
I love this boost store Rose is always with a smile. We come from sunnyside to bring them our business. Thanks for the upgrade i am so in love with my new phone.
