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October 2023 by J Sunrig
⭐⭐⭐⭐⭐ 5-Star Google Review ⭐⭐⭐⭐⭐I have been using the two car wash locations in Kennewick, and I must say that this particular one is hands down the best! After trying the other location on Columbia Drive, I found that their equipment didn't quite do the job I was expecting. So, I decided to give this location a try, and I was pleasantly surprised by the difference in quality.My comes out looking sparkling clean, with all the dirt and grime completely removed. It's always satisfying to see my shine after a visit here!I highly recommend this location to anyone in need of a high-quality car wash. Don't waste your time with the other location; come to this one for a truly thorough and satisfying wash. You won't be disappointed!
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September 2023 by Julie
did not appreciate the worker that was not paying attention when guiding me into the tire/wheel track, causing damage to the rim.he definitely reacted to it, without any remorse or apology.contacted the store via email to report it, but it's been a week without a response.
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July 2023 by Cheryl Rehaume
Great experiences here almost every day! I have a monthly pass for under $35. My car has NEVER looked so fantastic! I'm a "frequent washer" ?Just used the free vacuum and got another car wash today! I love the monthly pass so much!!
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July 2023 by Adriana Rizo
Didn't vacume. I paid for it. But the manager reimberst my money and gave me free vaccine passes. It's 100° so I gave them a 4 star ⭐ to be nice.
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June 2023 by Tea-Time-Tiff Chapman
I payed for the premium and nothing seemed to be different from the other car washes. After the wash are car looked the same, a mess. And there was nothing to clean the water off our windows with.
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June 2023 by driving Boll
Not happy with service. They push getting signed up for unlimited washes but yet vehicle doesn't get clean when washed. They ask for a tip but they don't vacuum or hand dry the vehicle. All they do is take my money. One positive is free vacuums. Last 3 washes I've had to come home and clean parts of my vehicle. Looking for somewhere else to go or do it at home.
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June 2023 by Lex Kolomiyets
I was very impressed by how well their car wash took off all the splattered bugs. Their best wash is actually about what you would pay for a cheaper option at other car washes. They deserve every star!!
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April 2023 by BrightSanity
Fairly good choice. My mother pays for their monthly subscription when she knows she'll go through it multiple times. The car wash itself will sometimes have a piece npt working right and the employees are never correct when they assist in aiming the wheels. But the vacuums are free to use as far as I know.
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April 2023 by M K
This car wash was much better when it was Busch. Mister car wash has changed all the brushes on the inside. There seems to be less brushes than before and the cars no longer get as clean as before. And they no longer have anyone at the end that wipes down the windows. They unfortunately it’s no longer worth going here.
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April 2023 by Sally Nichols
Bad bad bad. Windows came out dirtier than when we started! Back window still had soap on it! We have a Highlander and not one drop was rinsed off. We had to use our paper napkins to wipe off gunk on windows and mirrors before we could see to leave.Service: Clay bar treatment
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March 2023 by jim bob
When this place opened it was best in town. Personal touch of hand drying was great and i always tipped cash at the end.Now they have increased the pace. Jamming you through the wash by double the original speed and it cant even clean dirt off my windows.Probably the most annoying is in the past after paying you got full service with no expectation of tipping and no obligated request before hand. Now you pay there is an additional tip request (everyone does now). Except there is zero personal touch, no hand drying and you are shoved through at double the speed barely getting the grime off. I have completely stopped tipping because of this. Actually yesterday was my last time using this car wash anymore. (The expected tip when paying is extremely tacky and tasteless but everyone does it now days and somehow 15% is no longer enough)Places like this that have the expectation of a tip when clicking "pay", I refuse to tip anymore.edit:just reading all the reviews and realized the car wash changed owners. makes total sense now mister wash is terrible always has been. i mean look at all the same terrible reviews over the past year and the response by mister wash is the exact same "truly sorry for your experience we will take this feedback to our team to improve experience"... interesting that the complaints have been the same for over a year and still no change. sounds like the feedback theyre so happy to hear and take back to their team goes nowhere.
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March 2023 by Purcy Callum
Ever since they changed their brushes they don’t get the front or back of cars very well. The drying apparatus is rarely on and it seems like they used buying the local car washes as a means of creating a local monopoly with now sub par service. Oh and the soap smell is so strong if you don’t turn off your vent system it will give you a headache.
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March 2023 by Kimberly Bodak
My car was dirty but not all that bad, when done I went to dry off my car and the towels I used came out more dirty than I expected. Needless to say I was not pleased, paying the amount I did I thought my car would be cleaner. Just ok!
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February 2023 by Diana Brown
Front of my vehicle never gets clean at this car wash but I've learned to move on. Went today and the entire back of my vehicle didn't get clean. I went through again and it came out the same. Attendant suggested trying another location but would not offer a refund or receipt so I could get a free wash at another location. Unfortunately, they operate the majority of the car washes in Tri-Cities.
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January 2023 by Hunter Exige
Correction: Not Free vacuums! Turns out I was abusing the place. Buy a car wash, then free vacuums! Still a great deal. I'd wash the outside but the dirt holds my car together :)
