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January 2024 by Michelle M.
We just returned a rental that we had for a month, due to a collision with one of our cars. The staff was exceptional. They stayed open later in order for us to be able to pick it up. Great communication with our insurance company and us as well. Gia was on top of it for us. Instant refund on our deposit. It couldn't have gone smoother!! We are extremely pleased with the service that was provided!!! Thank you, Gia and staff!
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December 2023 by Damian de la cruz mendoza
Excellent service, the staff is very friendly. I recommend it and everything is super fast.
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December 2023 by Bradley Fox
Great experience!
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December 2023 by Toni Thompson
I was in a car accident the end of April not my fault...the other vehicle's insurance took total liability. I had a rental for 6 months from Enterprise and they were amazing! I have rented from them multiple times over the last 25+ years so I was happy that was who the insurance contracted with. Their customer service is the absolute best! They were low on availability initially and didn't have a vehicle I requested. They assured me that they would get one within a couple days. They assigned me a temporary vehicle and then within 2 days as promised called me so to exchange it to my requested vehicle. They communicated with the insurance company and keep me in the loop. I highly recommend them. This was through the Kennewick, WA location.
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November 2023 by Cody Fielding
I'm giving this four stars because I reserved a mini-van online and showed up the next day and no mini-vans were available. The staff, and Gia in particular, ended up upgrading me to a larger passenger van at the same price (but of course inferior fuel efficiency) and all worked out okay.Gia was great and very helpful. I give her 5 stars.
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November 2023 by janette garcia
I had an unfortunate experience at the Enterprise location on Court Street in Pasco with the representative Marcos. When I called the Kennewick location, the representative Rosa answered the phone and provided significantly better customer service and phone etiquette than Marcos at the Pasco location. Today, when we visited, we were assisted by Alison, who was patient, sweet, and very knowledgeable. We never felt like we were a bother. My mother had concerns, and Alison was happy to answer them and was super patient. Thank you, Alison and Rosa, for turning our experience around and providing exceptional service.
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November 2023 by Jonathan D Johnston
Fast and friendly customer service. I will definitely use Enterprise for all my rental car needs.
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July 2023 by Darcy Coleman
I received a free upgrade because an economy car wasn't available when I checked in. Very friendly and professional staff. I couldn't have asked for a better experience.
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May 2023 by Ricardo Tep
Great service. It only takes a couple of minutes to complete my transaction return, the representative was super nice.Thank you very much.
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May 2023 by Audrey Christen
The best enterprise employees i have encountered. It was an easy and pleasant experience. When i got my car, I just stayed on my phone since usually you dont have their full attention or simple this and that. But the lady who helped me surprised me. I have her full attention, wasn't the simple this, and that speech but actually told me what i needed to know and how it works. Showed me all the scratches in the car (which was the first time for me, surprisingly). Return was easy too. I didn't even have to wait for too long and they were all professional. And... they all smiled and greeted me. It was just nice coz you don't get that a lot anymore.
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April 2023 by Asa Payne
Hello to the reader.This review is from Patrick & AsaThis enterprise location was awesome to deal with. Stopping by, grabbing a car, paying and leaving was just that easy.The representative Ethan was professional and kind. This 5 star review is for you. Thank you very much for the help!100% would recommend.
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April 2023 by Jeff Johnson
Great place we have ever gone to to rent ( Cars , Trucks , Suv$ & Vans ) & what ever you can find there.
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March 2023 by Faith L.
I rented a car through the insurance company of the person who hit my car for exactly a month. My experience was great up until that point. I returned the vehicle, we completed the post inspection, they said everything was great, and they refunded my deposit. A week AFTER I returned the car, I had an unauthorized charge on my debit card for toll roads and service fees. In the entire half of the the state I'm in, theres not a SINGLE toll road. I only used the car to get to work and back while my car was in the shop. They took out the money with only a brief email after theyd withdrawn it. I called Enterprise to fix this, and they told me that since it was through a 3rd party service they use, there was absolutely nothing they could do, and told me to contact the toll service directly. I did, via email, which is the only contact information they left. I receieved an automated email stating it would take 5 business days before they even LOOKED at the email. This is absolutely ridiculous and unacceptable, and will be reported to my bank as fraud. If it were a higher amount, I'd be reporting it to the police as theft. Absolutely shady business practices and I will never use them again if I ever need a rental.
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March 2023 by Jose G.
Had to rent a car due to mine being in the shop for a couple of days. The staff here were super friendly and helpful during the pick up/return process. Shout out to Giavanna and Andrey who made this process quick and easy. Will definitely rent from here again if I need it again.
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March 2023 by Andrea Berndt
My hubby and I have gone through a period where our vehicles have been taking turns in the shop. Enterprise has been great about filling the gap with a rental for us! The staff have been incredibly friendly, and the rental process has been easy.
