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February 2024 by Glenn Mortenson
Shop took care of all the needs we had for our car. Friendly competent employees.
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February 2024 by Steven Uhl
I've had decent customer service here in the past few years. The issue I have with this location is that their reservations system is not at all linked to the main Firestone website! WHY??? Makes no sense at all. I went on the Firestone website to make an appt. for this location, only to find out when I called that they couldn't find my appointment at all.
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January 2024 by Colton Closner
They bumped my appointment to an earlier time and it saved me a ton of time. They were busy and still able to do that. These guys work hard, you can tell.
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January 2024 by Tom scott
They're on contract to service the vans that I drive at work and there never too eager doesn't sound like to get them fixed in a reasonable amount of time to me going in there to get a wiper blade that was missing out the van I was driving and they told me they didn't have one in stock it was a Toyota van the time before I went in there with the tire that was low and I asked the guy if he checked it for a leak and he pulled the air hose back in the door and shut the door
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January 2024 by Travis Adams
Always helpful and friendly, Also told me about the Firestone Card and benefits of getting one.
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January 2024 by Artiesa Woods
Quick, friendly service.
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December 2023 by Alexander F.
I had two bad experiences with this Firestone. I should've stopped going to this location after the first bad experience but since my issue was so small I figured I would let them do it. I take my car to the to have the handle in my car replaced. The handle was a cheap plastic piece that opens the hood. I already know what part I need but I still wanted to take it over to Firestone to get it double checked. I tell the front desk guy I need a handle and he walks out to my car to have a look at it and quotes me instead for a hood cable instead which was like 75 dollars. I didn't question them and brought the car in the next day to get it fixed the best part was them calling me saying we cant do the job because we need to order the handle inside the car for the hood. LOL I said that's what I needed and they were trying to overcharge me for a part I didn't need. AVOID THIS FIRESTONE! AWFUL CUSTOMER SERVICE. I had this replaced by a local mechanic for about 20 dollars all together.
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November 2023 by kirk herres
I think they might be worse than Les Schwab. Either that or Schwab has really stepped up their tire game.
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November 2023 by Scott Castonguay
Off to a rough start. Had an appointment but with no where to sit down while waiting in line. I went out to wait in my car and called inside. Was told that someone would come out and contact me, didn't happen. So after about 30 minutes and the line was done, I went inside to check in.I like the work they do, it's just one bad experiences. They need to have seats for waiting in line, not just for waiting for your service.
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November 2023 by Lam Phan
Terrible service it took almost 3 hours to change oil and they put the slowest person to work on my vehicle.
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October 2023 by Rene Paribello
We were headed back to Kirkland from Boise when our car was having issues with power. We were able to get to Kennewick and found this open Firestone. We explained our situation to Carlos and he assured us he would make sure our car would get checked out even thought they don't usually take walk-ins. We were so appreciative given the situation we were in. Weston checked the car out and was able to confirm it was a plugged catalytic convertor. He recommended a shop that was able to fix it and get us back on the road. We truly appreciate all the help from both Carlos and Weston. It's very stressful to be far from home, with an 8 month old, and have car issues. Highly recommend this Firestone!
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October 2023 by Jose Ramos
Arrived at 10:50am. They didn't touch the car till about 12:45. Then they had the car sit till 3pm. Car was ready by 4. They installed the wrong rims on the wrong wheel. My rims are staggered. So back rims stay in the back and front rims stay in the front. You can't mix the rims. Well they mixed the rims. I was on the freeway when I see my traction control was blinking like crazy. I pull off and drive slowly in a parking lot. And sure enough I could feel and see the tires rubbing on the coils in the front. I went back and sat for another hour for them to fix their mistake. The manager did not take any accountability for installing my rims wrong. There was no apology or discounted the cost. They seemed unfazed and unbothered. I get mistakes happen but be a little more empathetic to the stress an event like this could have on someone. I would not recommend you shop here. I left the place at 5:00pm. I'll have to go get the work checked at the dealership. That's what I get for trying to save a few bucks.
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October 2023 by Donald Worthington
Very customer friendly, timely and helpful.
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September 2023 by Daman Emerson
Dude was cool about but someone made my appointment without checking their schedule amd cost me a day of work because no electrical people were here to fix it.
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August 2023 by hannah goodman
This Firestone location has been nothing short of helpful and honest. I had to get tires replaced due to a tear in the sidewall and was really concerned with cost. They did their best to work with me on that. I take my car here for all my regular maintenance work too and have never felt upcharged or anything.Services: Tires
