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September 2023 by Jonathan Piazza
I've been taking our early 2000s Toyota Sienna to Genesis since I purchased it used in 2020. This team knows their stuff and are extremely professional. While not the cheapest in town, I have zero hesitations paying the crew at Genesis to keep my family's vehicle on the road. As much as I hate when the next 5,000 miles has rolled by and it's time to schedule an appointment, I secretly love going in and talking to the guys. As long as I have a Toyota, I'll booking maintenance and health checks with Genesis Auto.Services: Transmission
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September 2023 by 1
Great service and they don't mess around.
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August 2023 by Denise Featherly
My family takes our Toyota vehicles there every time possible! My Mom suggested the place to me and now my son's go there as well.
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June 2023 by Edward Clark
If you own a Toyota or Lexus in Southeastern Washington, look no further. This extremely trustworthy and knowledgeable shop is a great place to keep your car or truck running smooth.
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April 2023 by Caleb Davis
Joshua was incredibly kind, patient and helpful in answering all of my many questions.
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February 2023 by Steve Brandwein
These guys do a great job. Only place in the Tri-Cities that I take my truck to. They know Toyotas and will not try to upsell you on unnecessary repairs. Highly recommend.Services: Steering & suspension replacement
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November 2022 by Dean Anderson
Had needed repairs done on cooling system. In the process another problem arose. Bottom line, is they fixed the problem, with extensive time involved, without additional costs. They really couldn't tell me if it could have been their fault, or just something else went wrong.These guys are honest and trustworthy, and would recommend anybody with a Toyota product, take it to Genesis. They will treat you right. Used them for 20 years.Service: General repairs & maintenance
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October 2022 by Sonni Bee
This place is the BEST in the tri cities. They are trustworthy and hardworking and have integrity. Won't rip you off!!!! I'll always come back to this shop for as long as I have a Toyota. Joshua is on top of things and even if I missed something, they work it out with me.Services: General repairs & maintenance
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August 2022 by Ed Hoey
The best and. Most knowledgeable people in the area experts in Toyota products. Fair and honest
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May 2022 by SLiM
This is the only shop I go to for my car (they only work on Toyota and Lexus vehicles). They are very good about fixing only what needs to be fixed and are very thorough on their checkups, too. They were the only shop to work on a Lexus in the Tri-Cities when I first started going there. I did some comparison shopping later and they were the lowest price (compared four shops, including the dealership). They are very personable, too!
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April 2022 by Brian
I have used the services of this crew for at least 4 years. These men are trustworthy, competent, and reasonably priced. You won't find that combination at the service department of a car dealership!Services: Auto battery replacement
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March 2022 by Lisa P.
I don't know if it's because one of the original owners has left, but Genesis has gone down in good service. Took my Camry in as it was running terrible all of a sudden one night. They had it for 5 or 6 days (can't remember). All seemed OK, I stopped & ran into a store on the way home. When I left the store, low & behold it began doing the same thing. Back it went, over night. They obviously didn't want to fix it correctly. They had already charged me, so I figured that would be it, but no charged me again. I had to bother my neighbor again, next morning for a ride. My landlord took me back for the one nighter. Any professional place would of gotten me a taxi or send one of their guys to pick me up. It's a real disappointment as I had full trust in them before, but now, not so much. Their integrity just isn't there now, since the original owner left.
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October 2021 by Mike S.
If you own a Toyota or Lexus I suggest you take your vehicle here for maintenance and repairs. Reasonably priced, very knowledgeable, excellent service, and great communication. Keep up the great work Genesis Auto! Such a great establishment within our community. Many Thanks! ZERO COMPLAINTS!
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August 2021 by Sean Tice
All of the guys here are great to work with. Honest mechanics who are there to help you out and not upsell you on anything unnecessary. Super quick and friendly and helped explain everything that was wrong with my car. They gave me multiple options depending on how much I wanted to spend and how much to replace. I'll be bringing my toyota to them from now onServices: Oil change
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August 2021 by Aj Fangman
High quality service. Fair pricing. Fast but in high demand so you may need to make an appointment.