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November 2023 by Ray Hilton
Work was completed on schedule and at less than originally estimated. Staff was friendly and professional - as has been my experience with these folks for the past 30+ years. ??
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October 2023 by April McKinney
New to the area and needed a new mechanic. Was referred here and couldn’t be more pleased. They got the vehicle fixed when they said they would and at a very reasonable price! Won’t be taking my truck anywhere else!!
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October 2023 by Blanca Nunez
Would definitely recommend this location for any vehicle problems you have. A year ago my car lights turn all on and got on parking lock after getting its brakes changed. Took it into chrysler dealer they told me it was electric problems so needed to be inspected further was in the dealer over 2 weeks and nothing had been found bill was almost at 2000 decided to pull my vehicle out . I took my 2015 chrysler 200s to this location told them what was done to my Vehicle and in 2 days they got it fix. Was running good like new Ever since my car has been working great no issues . Thank you!! You guys did an amazing job. Would definitely recommend them if i could give you guys more then 5 stars i would !Service: Electrical repair
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September 2023 by Christopher Torres
Needed a repair on my exhaust and went to this shop to inquire what I would need to get it fixed. They were not pleasant and said they were backed up 2 weeks and they don't do exhaust repairs and didn't even make eye contact. The shop looked busy and they all looked stressed. Don't waste your time coming here and expect great service. I would give a 0 star if I could.
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September 2023 by Rose McMahon
We have been using this garage for many years. Charlie is the best! We trust him and the work his crew does on all of our vehicles.
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August 2023 by Kurt Gustafson
It's probably time I leave this shop a review.My family has been having vehicles repaired at Hi-Land probably since it opened as a business. My grandfather got his vehicles repaired here, when I was a kid my Dad got his vehicles repaired here, and as an adult, I get my vehicles repaired here.Hi-Land has always been an under promise, over deliver type of establishment. They are beyond honest, trustworthy, and hardworking. I've never once had an issue repeat after bringing it to them.I don't even know how much more I can explain it to everyone.The only drawback is time. Obviously, being one of the most honest, straightforward shops in town, they are rightfully popular, and as anyone with car trouble knows, it rarely let's you know ahead of time. But that's not really Hi-Lands fault, so I won't knock them for it.If you need a vehicle fixed, for my money, I'll never use another shop.
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August 2023 by Lostin Montana
I have taken my vehicles to Hi-Land multiple times over the years. Most recently I have had a plethora of air conditioning issues. My car is 17 years old. However, Charlie and the entire crew at Hi-Land have been nothing but extremely honest, professional and courteous at every turn. It's hard to find a mechanic you can trust and one that actually cares about their own integrity and quality of craftsmanship, however, I have found that in Hi-Land.
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June 2023 by Serena Abdelaziz
Replaced the lifter after Meyer’s Auto Tech tried to screw us out of 17k. Our 2015 Suburban is now roadworthy thanks to their work and dealing with a service contract, out the door in less than 2 weeks.Definitely recommend.Service: Auto engine tuning
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May 2023 by L. Marie
Been bringing our vehicles here since 2016, they've fixed our 93 Cadillac Seville, our 2002 dodge Dakota twice, our chevy Tahoe twice and are now working on our chevy cruze. Every time they provide the best service and our vehicles run smooth after they've worked on them. I definitely recommend making them your go to mechanics. Aside from being genuinely good hearted people they provide high quality service and let you know the best solution for your vehicle.
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May 2023 by Marshall C.
I was traveling when I heard this noise in my vehicle. I had Charlie take a "listensee" at short notice w/o charge (he even brought out an automotive diagnostic stethoscope). He told me it was nothing that was likely to break down before I was done with my traveling. Many a shifty-shafty mechanic would've taken advantage of my situation. This was a major relief as I had to be somewhere at a certain time. No wonder why this business has been around in Kennewick (in its original old Timey building too) since 1950! I recommend this place if you need work done on your car, regardless of whether you are local, or traveling. Give Charlie a raise!
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April 2023 by david landgren
Very honest and reliable mechanic shop . As a contractor my trucks aren't on the road I'm loosing money . And this company is AWESOME at what they do. Recommend you make an appointment as yes they are busy . And it's because they are honest and fair . Price is fair , work is excellent and thier communication is also excellent. They have 100% of my business . And I recommend them to everyoneServices: Engine repair
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April 2023 by Michael Boogaard
Very happy as a first time customer having $2,000 of maintenance done. My only small issue to pass on to the repair tech's is: Please do not remove tire rotation sticker from windshield in order to add their oil change sticker. A little attention to this detail would be better.Services: General repairs & maintenance
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April 2023 by Moriah Hartman
Extremely happy with Hi Land. I went and got my car diagnostic at a different shop that charged me $250 to tell me I needed a completely new engine. I scheduled an appointment with Hi Land and within a day they had a proper diagnosis and fixed my car back to working condition.Service: Auto maintenance
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April 2023 by Andy Overby
Professional. Called me to update me on work getting done and cheaper options available. I’ll definitely come back. Very satisfied with the work. I’m new to town so it’s hard to find a good mechanic I like, but they came highly recommended by two co workers.Service: Auto maintenance
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April 2023 by Eric Wynkoop
Received excellent service at reasonable prices. The shop caught an issue that unfixed would have destroyed my rear differential before my next oil change. I trust them and will use them again! Thank you!! ALASKA OR BUSTServices: General repairs & maintenance
