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March 2024 by jeanne morgan
A picture says 1000 words!My experience starts to finish with Kay has been exceptional! The manager, Jo Made my dreams come true. I can’t thank them enough.
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February 2024 by Terrie Ward
Everyone was SO kind & helpful. They assisted my husband and I both with the utmost friendliness & courtesy. Kay's continues to give outstanding customer service.
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January 2024 by Brian Cammel
These ladies are absolutely amazing and professional as they come
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January 2024 by billy messer
I’ve been a customer with Kay’s through two wives. This is the first time I’ve been disappointed with their customer service. Went to check and see if my wife’s ring had came back from getting re-rhodiumed. A very rude woman met us and snide comments about what we needed. It was a yes or no question. Her attitude wasn’t necessary. It was very difficult for me not to call her out and cause a scene. I’ll never speak with this person again. Older lady, should length”blond” hair, and pasted on makeup.
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January 2024 by Armando Parra
I’ve been a long time customer here bought myself and wife multiple items ! And have always bought the warranty on products especially on a life time battery exchange on all my bulova watches ,and they no longer change the battery in store!!! There will be a resealed extra charge on the long life battery warranty when you apply it! And I’ve sent two watches for battery exchange and received one in two weeks and I haven’t received the other one it’s been over a month!! It’s funny cause when you buy on payment plan you get charged interest!! But when your item is sent off for service your without item or any accommodations cause your using the warranty they strongly push on there customers . So save yourself time and money don’t buy long life battery warranty on watches and take to a local shop like I’m gonna have to do for now on !!!!
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December 2023 by Brianna Ibarra
Very friendly staff, I had a great experience.
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December 2023 by gage -gillispie
They noticed i was very new to buying jewelry so they were doing everything they could to take advantage of me. Relentlessly trying to get me to buy their warranty, tricked me into buying the wrong size when i needed a smaller size and told me its the same thing, saying it will need to get sized no matter what so you might as well buy the warranty. When i went to return it so i can just order a smaller size they repeatedly asked me why i don't want to buy their warranty. After getting ganged up on buy three employees and having to tell them NO 5 times that I DID NOT WANT THE WARRANTY AND TO JUST GIVE ME MY MONEY BACK until they finally did. i will never shop here again and i encourage people to do the same. unreal.
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October 2023 by Rena Blue
Very helpful and nice. The sales associate helped me find what I needed and was so patient while I made my selection. Great experience! I will go back for future purchases.
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October 2023 by dennis kaneaster
Nice ladies helped every step of the way to fix my wife's rings
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October 2023 by Clifford Johnson
A pleasurable experience the staff was extremely helpful and nice to work with in helping me pick out a 25yr Anniversary Gift!
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August 2023 by Hannah Keister
Mary was great and helped me find my perfect ring. Can't beat the customer service and protection plan that Kays offers.
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July 2023 by Roseann Zigan
They have always been very nice. Had my ring checked and cleaned.
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June 2023 by Demetrius Ellis
Elizabeth was beyond helpful, she was able to to explain the different types of options for payments and looked for the best deals, she was also very knowledgeable. This was one of the best overall best experience I’ve had at a Kay Jewelers, I will continue to go to her to get additional upgrades as the years come! Highly recommended!
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May 2023 by Patricia Bautista
They are great when you are spending money so helpful, so friendly. But when you come in for inspections (or your warranty is void) or repairs basically anything but purchases they are straight up rude. I been a Kay's loyal customer for over 20 years, I am looking for a new anniversary band,but i know I wont be giving them anymore of my business, they have gone way downhill.
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May 2023 by ANGELINA Castillo
Beautiful jewelry! So happy with what I bought & staff were super nice!
