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January 2024 by Angela J.
People donate there used stuff to Goodwill it's used it should be put at original price on resale. the price goodwill is charging for used stuff is outrageous and disgusting.! People go to Goodwill because they cannot afford original prices. I know now not to ever donate to this store or support it in anyway. You guys are robbing people blind at prices like that. I will shop at ma-pop shops from here on out. It's used stuff quit robbing people at those prices. Shame on Goodwill!!!! Now the poor can't even shop in goodwill!!! No one should Donate to this scam..
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October 2023 by Miguel Osorio
Excellent
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September 2023 by Barbara Gribble
The store was ok. The man at the check out was extremely rude. He told me that he feels sorry for the man who marries my granddaughter even though she is only 3 years old. He told me that she doesn't have any manners either. She wasn't doing anything just standing there looking at the items for sale. I can't believe how anyone could say such a thing about a little girl. So rude. I wish I had told him off, but I was in such shock at the time.
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September 2023 by Jazmine Ellis
Nice and friendly staff. Big store size. One of the cleaner thrift stores I've been to. Always a lil busy
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August 2023 by tamara garcia
I LUV MY CUSTOMERS THAT SHOP AT THE KENNEWICK LOCATION!!! I ALSO HAVE THE BEST BOSSES AND COWORKERS ❤️❤️❤️
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May 2023 by ana contreras
If I could give them ZERO stars it would be too much. I bought a shelf. It did not fit in my truck. The day I came to pick it up, someone else has also purchased it. The mgr insisted they had called me multiple times , however , not true. Instead of telling the man they had sold an already sold item and return hisMoney to him, they took it out of my truck to give to him!!! Bunch of thieves!!! Buyer beware!!
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March 2023 by Dm K
BUYER BEWARE!!!Visited this store today a bought a piece of furniture. Upon pickup It didn't fit in my car. So I go to return it. They tell me they dont return furniture, but I hadn't even picked it up yet. The older gray haired lady had to call Lety the gm to do an override. Marry had to do a return but she did me wrong. She gave me the old switch a rue. On the receipt she returned my 20 dollar item and the resold it to me and gave me a store credit for 0.02 cents. If I hadn't gone to another Goodwill I wouldn't have seen what she did to me. Watch out for the older cashier she will scam you. Always look at you receipt.
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February 2023 by Samantha Jeppsen
Staff wasn't friendly at all. Not a very big store. Clothing/ Shoe Central is what I would call this place / location.Pricing was pretty good . Their selection on furniture was very small for being in the location it was in.Restrooms very clean. Size of stalls were bigger then any store Iv been in.Store has impressive potential . Management should address the customer service department, hire staff that's more friendly , and up best to give the place a better welcoming experience .Overall pleased with this location.
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February 2023 by Adriel O'Dell
Update: I gave them another shot... They failed hard again. This time an employee repacked two boxes of Italian crystalware glasses and taped them shut, they also placed a $7 price tag right next to the original NEW price, making it look very appealing. Well, as it turns out it wasn't a great deal at all because they were not the glasses shown on the box at all! They were glass, but not crystal, and definitely not the ornate glasses shown on the box. When I came back in literally 2 minutes after leaving the store I was told I'd be given a gift card instead of the cash I just paid. Well, that didn't stick as you can imagine, but the store manager attempted to make me feel guilty for 'breaking policy.' When I told the manager it wasn't my fault & that her employee did this fraudulent act and I just requested she do the right thing, she acted indignant and walked away, and especially after two other customers joined in on my frustration.Original: The lady at the register removed a $3 sticker from the boots my wife intended to buy, then pretended that there was no price sticker. She then pointed at a smudged illegible grease pencil marking and claimed that was the price, which she translated as $13. I said to her that the sticker was there when I handed them to her, to which replied that the only price on the boots was the grease pencil smudge.I guess 2.3 Million a year isn't good enough for their CEO, so...
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February 2023 by MOB MOB
The price of some things are alot higher then the new product at the original retail . Just the electronic section as i look up the item number on google i be surprised on the greed of goodwill. They are supposedly a local donation “nonprofit charity organization “ and are a tax haven from uncle same . Meaning the people are the owners of this store and should have alot of rights to lower prices. But of course we are to unwilling to do anything about it as a groupIf only we all complained to the city and not goodwill because obviously goodwill wont care ,maybe we would get alot of results even fineing goodwill for fraud and corruption because for some reason the top executives are millionaires… make you wonder
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February 2023 by Caleb Brow
Finding it difficult to figure out a way that the consumer experience could have been worse here. Between the lack of interesting materials, the tiny and cluttered aisles and the dirty/dusty feel of everything, you’re better off going to an estate sale or something
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November 2022 by Tanner Knighton
Overpriced stuff, rude employees, and Goodwill as a corporation doesn't do all that much goodwill, research how much the executives are paid and the way they have/currently take advantage of their disabled employees. Better to support smaller, local thrift stores anyways.
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November 2022 by Tara Blodgett
Great items. Nice staff. All around best good will for a good amount of miles!!
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September 2022 by Tru York
Goodwill is a tad spendy as far as thrift stores go, and this location is no exception. It's not a hit and miss treasure hunt like at some other thrift stores though, which is nice. Treasure hunting is fun, but not when you have a last minute event to attend. Or want to shop in bulk. Is You can count on finding some good quality merchandise here.
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September 2022 by Melanie Stickley
I always find plenty of good items to buy. I love Goodwill. I'd recommend it to anyone. Are affordable prices too.