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September 2023 by Earnest
I'm a regular here and the new gentleman Tristan they hired has some of the best customer service/ work ethic I've had. Would recommend this place to anyone who's looking for a new bank.
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September 2023 by Daniel Gill
I conduct business at Key bank frequently Kennewick location. I have always been treated well by the staff. Professional and helpful. Thanks Key bank staff for your consistency in providing exceptional service with a friendly smile. 10 year customerSee you soon.
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September 2023 by Robert
I'm a regular here and the new gentleman Tristan they hired has some of the best customer service/ work ethic I've had. Would recommend this place to anyone who's looking for a new bank.
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July 2023 by Jim Smith
I have used Key Bank as my primary bank for over 10 years. I love the look of it, as well as some of the features of their online bill pay services. The in-house staff is always friendly.
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April 2023 by Katie Collins
Banking at Key Bank for many years...recently needed something notarized...called, made the appointment, same day availability...and they didnt charge us any fees...awesome customer service :) customer service is getting harder to come by at other places but definately not here, their customer service skills are on point :) very much appreciated :)
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February 2023 by Lourdes Rios
New to the bank so I went in with a quick question I was helped by Mayra the branch manager who was great. Mayra went out of her way to make sure that I got all the info that I needed she also let me know that if I had any questions in the future or needed assistance with any loans to not hesitate. Great customer service!
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August 2022 by Brendan White
Scammers and anti-semites. Reported me for "checking account fraud" despite zero fraud occurring. Never had a bounced check or anything. Fat Karen employees just jealous of my wealth I think. Contacted the CFPB.
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June 2022 by Angela Ciamara
Everytime I walk in Maribel Cortez is so friendly and welcoming. She's always smiling and treats me wonderful. I appreciate her. She makes my day..You couldn't have anyone better working there❤️
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May 2022 by Breana Gomez
Your guys ATM outside of the building is down will not except any cards for a deposit or take cash! This is very disappointing for me as I was coming in from out of town and usually I do not have this issue!Very disappointed as I’m a loyal KeyBank member. I hope you guys can fix this!!!
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November 2021 by Tiger Martinez
KeyBank is the worst bank on planet Earth I was charged $33 and I was charged $38.50 and I was charged $28.50 for 1 single .67 cents the call center is also in the Philippines which is in a different country and I don't like it the thought of another country have in my personal. The manager she is very very rude
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July 2020 by Laura B.
The customer service at this branch is amazing. During this time, of the pandemic, you never know what you are going to get when it comes to customer service. I went with my mother to close out my dad's accounts after he had passed away. The ladies were kind, compassionate and very friendly. They offered condolences and kind words of reassurance. They were able to be professional but human and caring at the same time. Because of the impression the ladies left on me, if I lived here I would being banking here. These ladies are a true asset to this company specifically this branch.
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December 2019 by Dodie Akers
get there tellers to put a deposit in the account written on the back of a deposited check AND NOT SOMEWHERE ELSE !!!!!!
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November 2019 by Scooter Tank
I have accounts at GESA, US Bank and Key Bank. Key Bank has the friendliest staff. Other than that it's pretty much the same as my other 2 banks.
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November 2019 by Aimee Maldonado
Horrible bank they will use any excuse to hold your money for as long as they can. They say they will transfer your other accounts but they lie. You have to have perfect credit to get a loan. I will be closing my account soon as my direct deposit transfers over.
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November 2018 by Marleen McDonald
I deposited my child support check. They put it on a 6 day hold. I could not pay my rent or buy food for my children. They would not do anything to try to release the funds. Horrible. Had to pay a $125 late fee to my landlord because they held my funds so long. This bank is no place for a single mom to bank.