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February 2025 by Tomlin Sidamdouane
Working with Priscila was a great experience! She was attentive, professional, and made me feel valued throughout the entire process. Their personalized advice and excellent customer service made everything easy and stress-free. Highly recommend this branch!
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January 2025 by Mark Kirby
Top notch bank with excellent service people. Anne is warm welcoming and very friendly. It doesn't hurt that she's very knowledgeable either. An excellent place to bank.
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August 2024 by ENe Neto
Employe female rude super lazy I had money stolen off my card I wouldn't trust this place for the life of me very horrible place to bank with so switched to hapo
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April 2024 by Andy Weedin
Their ATM is always so slow, so far back from the path that you basically have to get out of your car to reach it, and has been down or malfunctioning a lot recently.
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September 2023 by Miloh Perez
I really like the people at this branch.
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July 2023 by Brendan White
Scammers. Karen employees make it impossible to do banking.
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July 2022 by Savannah James - Eyle
My family and I have been going here for a few years now and they have excellent customer service. The employees are always nice to work with. I also have never had a bad experience banking with this business! Thank You Key Bank!
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July 2022 by Teresa Birrueta
Went in too drop off a deposit at 2PM and was told I had to drive thru and leave it in the after hour deposit drop by what seemed to be the manager? She had a horrible attitude & said it very rudely. I don't understand why my deposit could not have just been taken inside if it was during business hours.
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June 2022 by Maria
Went in too drop off a deposit at 2PM and was told I had to drive thru and leave it in the after hour deposit drop by what seemed to be the manager? She had a horrible attitude & said it very rudely. I don't understand why my deposit could not have just been taken inside if it was during business hours.
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June 2022 by MARIA LEAL
Friendly and excellent customer service!
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February 2022 by Chanda Hill
They need to put an ATM at bare minimum back in Richland or better yet West Richland.
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January 2022 by Tim Schweiger
Nice branch
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June 2021 by Tim Brant
Opened a new account. Been waiting for my new debit card now for over 10 days. Called the branch and my card was never ordered. Don't recommend this bank.
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November 2020 by erin zasso ez
This bank doesn't care about its customers.
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July 2020 by Nicole Thomas-Weilersbacher (Nik)
Signing up was a ok process but I was told 2 times from the associate at the bank (who signed us up) that my debit card was sent out. I had to call customer service after over 2 weeks to get my card & she agreed to put a rush with no charge, I still have a $25 charge on my account for the rush that was not my fault. She told me it was never even sent out when the branch told me it was.
We did a external transfer from my other bank account & immediately called customer service to cancel it & they said they did. I was told since it was before 8pm it would go through the same day & could take 1-3 days. Well Keybank took $750 from my Key account & that reflects on my balance but the $750 credit is not showing in my balance hence overdrawing my account! Called customer service a hour on the phone they were rude & of no help. Called the branch was told today that a manager would call us back. We are still waiting for that call... So Keybank is holding up all of our money & we have nothing! Overdrew our account! We are buying a house right now we can’t have this happening. Today is 3 days just fix your mistakes & give us our money back please.
Jessica & Brittany at the branch were finally able to assist me with my issue after 4 days with key holding up all my money. I can’t say thank you enough to Jessica for taking the time & effort to figure out the problem so quickly (when no one else cared to) & fix it. Also They both reached back out to me to tell me it was taken care of. Thanks so much!!!
