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March 2024 by John Taylor
Best eye exam and glasses fitting I've ever had in my whole life. I'm definitely old school. And had my first eye operation at 5 years old and never in the decades that I am old has it been this good thank you God bless
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December 2023 by Maya Ahmed
Went in with glasses that have been broken for months and have been searching all over the place for someone to fix them. I walked in and they fixed my glasses for me within 5 minutes of me being there and didn’t even charge me. Amazing customer service, friendly staff, nice environment. ☺️
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December 2023 by Carol Harting
My dog had chewed on the ear and nose pads of my glasses on a Saturday right before Christmas. The staff fixed them with new pads in just a few minutes with no charge.. This is the place I’ll be going for optical needs now!
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December 2023 by Linda Bird
Too much to type, but the last incident was with scratches on my lense where I didn't know how I got. Had them about 6 months and they wouldn't help me with them. No warranty after 1st month unless you get extra insurance.
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October 2023 by Tammy McCool
I paid almost $500 out of pocket for glasses at the Kennewick, WA location and was under the impression that my lenses and frames was under warranty from damage and scratches. To find out that Lens Crafters don't honor their work or products. I'll never go back. Walmart is far better and so is Costco.
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September 2023 by Russell
Everyone was very nice and helpful. The Doctor took time to talk to me about my visit and what he was doing. Nice people.
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August 2023 by Russell Hart (Illusions)
Everyone was very nice and helpful. The Doctor took time to talk to me about my visit and what he was doing. Nice people.
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August 2023 by C Flanagan
Steve helped me, he was amazing. Been several years since I got new glasses. He was very helpful and knowledgeable. Glasses came in less than a week!! Highly recommended!
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June 2023 by Mallory Miller
I had a great experience!! I mentioned some problems I was having and was asked to try a new style of contacts than before. I also needed new glasses and worked with Steve to find the perfect pair. He spent as much time as needed to find me a set that would look great on me. He had me go out of my normal comfort zone to try some new styles and I found the cutest pair that look amazing on me! Thanks Steve!!!
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June 2023 by charles brown
Sara was very polite and knowledgeable. Made my visit very pleasant, I will be bringing all my business to lens crafters. Thanks Sara your the best !!!
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May 2023 by Lycel Richter
Staffs are accommodating and helpful and finding what I want for me and my parents. I really appreciate their expertise especially Sarah who's been there for 21 years! She's amazing! I'm so glad I didn't order online and went there instead. I've got a better deal over all! I'm so happy for their service and for the sunglasses that I got! Totally worth it! ? ❤️
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May 2023 by Britt Merson
Sara was amazing to work with. She provided expert advice regarding my options and coverage. I was able to find two pair of glasses that are absolutely fabulous. Thank you!!!
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May 2023 by Michael Summers
Sara no H is an awesome wonderful helpful kind lady that is awesome and makes the world go round. This Lens Crafters is the best place to get glasses. I highly recommend this place.
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May 2023 by Amaya K.
I was grateful to have received a call that my glasses were ready so soon after finalizing the order. All the employees there have great customer service, especially Minerva! When I came to pick up my glasses she made the process so simple and easy, answering any of my questions. Definitely earned a loyal customer.
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April 2023 by M R
What a smooth, professional experience! Had an eye exam, picked glasses, and walked out with them moments later. Both Sarah and Sara exceeded my expectations! Thank you LensCrafters!
