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January 2024 by Brock M.
Manager at the Lowe's in Kennewick kicked me out after blowing off everything I had to say. I believe her name was crystal but showed no respect and refused to help me. Please don't buy big appliances here and get stuck with the crappy warranty service they will not help you.
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July 2023 by Lorna R.
We bought a refrigerator and the lady that help us at the store was very helpful, and patient. She answered all our questions, which were many, and we could tell that she knew what she was talking about. I am giving 1 star because, on the day of the delivery, we got a text message saying that it was on its way to our home, and after half an hour I received a phone call saying that the delivery needed to be rescheduled. When I asked why, I was told that it was because I called the driver to reschedule. I explained that I never contacted the driver or asked to reschedule and that we had everything ready at home to get the new refrigerator installed. So she said that they could deliver it the next day, to which I refused. I did not call to reschedule it, therefore I either want it the day that we were told or I would cancel the purchase, and since she insisted it cannot be delivered today we canceled the purchase. We used to go to Lowe's for everything, blinds, paint, and many other things, the customer service in the store is good, but the delivery service from the Kennewick, WA store is bad, and we are very disappointed.
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June 2023 by Randy D.
I received great customer service with no line at the checkout. The appliance sales associate was knowledgeable.
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March 2023 by Angela M.
they have terrible customer service and NEVER answer the phone to the desk or when transferred to a specific department and can not complain to manager because they do not answer the phone, When I order online for curbside pick up those people are polite and quick but in store they are not. If there was a home depot close to here I would shop there instead......
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December 2022 by Gordon H.
horrible place no cashier at register they forced me to do self check out will never be back I spend about $5000 a year there Home Depot from now on
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April 2022 by K M.
We were looking for a new freezer and a fridge-freezer in an appliance section at the Kennewick shop. The young shopping assistant called C in the evening was not experienced and was not able to answer most of our questions. He was not trained to assist the customers. Also, he was telling us obvious white lies, with no sign of conscience problem, which I found disrespectful to customers. I found many better deals with $300 to $500 less with the very similar specifications on various websites that evening. The following morning, I called the number 509-736-1451 on the receipt to cancel our order. The call was answered by an answer phone which message suggested to us that the easy way to cancel an order was to use a web link which was sent to our cell phone. Having received the link and opened, the link advisor gave us a telephone number 1-800-445-6937 which was their customer services. I requested to speak to someone and waited for about 1 hour listening to the most horrible music with lots of unpleasant noises which shows how much they care about the customers wanting to speak to customer services to resolve problems. I finally gave up and called 509-736-1451 the number found on the receipt. A man called J answered and I requested an order cancellation. I mentioned about the lie but he denied that it was a lie and was justified by the company rule it was the right thing to do. We finally requested J to cancel the order on the phone but before I managed to requested him to send me a confirmation mail. He quickly greeted on his side and cut off the line which was rude. He was impatient to take criticism, covered and justified his colleague's lie and failed to listen to his custome's remaining request until the end. I read other complaints on Lowe's and I found they are believable. I would rather enjoy and remember a good customer service experience when I buy a good product.
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July 2021 by Tanya M.
At the register to check out a sign highlighted yellow stating fill out the customer survey before leaving store and receive a $5.00 gift card. I did and management and cashier said "I have no idea about this" and walked away. The cashier said "She could jot find another manager to help me" and shrugged her shoulders. We ended up just walking out. Nice customer service.....not.
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July 2021 by Patricia Y.
So, I decided to get a bid from Lowes for recarpeting my master bedroom. I called the store, asked for the flooring dept and it rang and rang and rang. Finally some one answered and after explaining again that i needed to speak with someone in flooring they transferred me, then the call was dropped I called back, they transferred me again and the call was dropped. A week or so later I visited the store, spent about 30 minutes trying to get someone to help me. I spoke to two employees who said they would call someone but nobody ever showed up. A couple of weeks later I decided to try again and actually talked to someone who arranged for someone to come measure my project. A very nice man showed up and measured. After he left I went to Lowe's to pick out carpet. Again, no one in the flooring department but I saw 5 employees gathered around the door and window desk so I walked over. there was a customer there so I politely waited for several minutes, three of the five employees looked at me but none acknowledged me so finally I asked if someone could help me in flooring. She said she'd call someone so I went back to look at carpet and ride herd on my two great grandchildren who were not so patiently waiting. After at least another 10 minutes of waiting I left. I will be getting my project done by someone else.
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April 2021 by Shelley H.
I will no longer shop at Lowe's due to the fact that they let people walk around the store without masks. Most people wear them but there were several who were not. The tri-cities is trying to get away from masks permanently and these idiots are going to allow us to be set back by not enforcing the mask mandate
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December 2020 by Lafave's C.
Rude rude rude they sold me a dryer just for it to break down 60 days later and they won't return it because it's been 30 days. Way to show your customer service. Will never shop here again
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November 2020 by Carla A.
I had a horrible experience with Lowe's and I'm getting tired of nothing being done about it . We purchased a fridge a washer and dryer and we made sure they had them in stock so we can get it right away . They guaranteed Deliver it Wednesday the 4 and it now is Monday the 9 And still no fridge we haven't been able to buy groceries or cook because we have no where to store them we've had no other Choice but to go out to eat and it is getting very expensive. I've never had such bad experience before and there reasoning for not delivering was that they forgot to put it in the truck or they forgot to deliver it . And every time we call we just get the run around .
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August 2020 by Esmeralda C.
I had the worst experience ever. My aunt and uncle wanted to buy a chest freezer. There was two people helping in kitchen but I should say one because the other guy wasn't even helping he was just standing like he was lost or waking around and not even helping. I do have to admit that they where helping a couple but it doesn't take two people to help them out. I would have been okay if the girl asked with I needed help but she just brushed me off saying that she will be with me in a moment. That moment was an hour or a bit more. Then at the end she came to asked what we needed and said what we wanted wasn't in stock and that it will take months to be delivered. This would have helped if she said it before the hour wait. If that wasn't worse she was talking about us to the couple and also looking at us in a bad way. I would not recommend going here the employees treat customers bad.
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July 2020 by Josh S.
Bought a picnic table had them assemble it supposed to be 2 days to pick up 3 weeks now getting the run around horrible company
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July 2020 by Darin C.
Online ordering is the worst. If it's not available in store. Go somewhere else. Hour wait for a $5 item . Which I ended up leaving , they can keep it , and a long wait for items I have spent $$$ on . It would be quicker to just go in and get the stuff you need if it's in stock , staff is friendly enough just very unorganized.
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May 2020 by M B.
Went in for one item. Didn't find what I wanted, but found something that would work. Slowest cashiers EVER. There were 3 lines consisting of about 4 people each. The first cashier needed a head cashier. She turned her light off and had to wait. She eventually directed us to another line, after we continued to wait. To the back of the line with another cashier we went. Both remaining lines were non-moving. The male cashier we were in line with stopped in the middle of each transaction to talk to other co-workers. He informed one of them that he needed a head cashier because he hadn't had his break yet. I had ONE item. If I hadn't needed the item, I would have dumped it and left. Where's the self checkout? How about an express lane? This was ridiculous! I usually shop at Home Depot for my needs. This just reaffirmed that decision. I'll never go back to Lowe's.
