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November 2023 by Katelyn Madsen
Ben was super helpful and patient. He helped us find the perfect bed for us and showed us options that we hadn’t previously thought about. He was super knowledgeable and provided us with the information we needed to make an informed decision.
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November 2023 by Guy S.
Excellent Store, and excellent customer service.No pushing and no steering, just helpful advice when asked.Our salesman went over the top to find us the best bed for the best possible price, and he worked with us to find a delivery date that worked perfectly for our schedule.Thank You Youssef for all your help!!
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November 2023 by A. Bert
Joe Vargas was our Sales Representative and was fantastic to work with. We purchased from the Richland, WA Mattress Firm 5 years ago and made sure to come back here when we upgraded to a larger mattress. Joe took the time to show us all the options and did not promote one brand or price range over another. I greatly appreciated the no pressure sales approach and recommend this Mattress Firm. You will be in great hands if you happen to come in when Joe can advise you on your next mattress.
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November 2023 by Hingle Gary
Wonderful experience. Yousef was very patient and attentive. He's a definite asset for the Matress Firm. Delivery was right on time and the guys did a great job with setup. I'm one happy customer!
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November 2023 by Spence Trace
Joe was a great help in getting our new bed. Very knowledgeable and worked with us to ensure we got the best deal.
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September 2023 by Diane Estrada
Great experience! Tried out several mattresses and received a lot of useful information. Youseff, provided excellent customer service in helping find the perfect mattress for me.
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August 2023 by Carl Costello
I enjoyed my shopping experience and would recommend Mattress Firm in Kennewick WA to everyone looking for mattresses.Ben, is an excellent and knowledgeable salesman.Excellent service ?
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August 2023 by Manuel Ochoa
bought a mattress from this place it felt really comfortable when we tried it at the store. once we got the mattress delivered it didn't feel good out of the back, it was a medium firm but it will sink a lot we decided to give it a couple weeks we thought we needed to get use to it, that didn't work I went back to the store tested the one they have out for display, and for some reason the ones they have out for display feel different than what you actually get. After talking with the sleep expert about my situation he was really nice and decided to give me an exchange on my mattress. we decided to exchange it for the same model because we really liked it then after having that mattress for a month it really was a piece of garbage I went back to the store and tried to return it under the 120 nights trial. The sleep expert warned me of all the fees I was gonna get charged for returning the mattress which I was ok paying he said I would be better off just upgrading to a different mattress rather than returning it. We ended up upgrading to this other beautyrest firm mattress that I ended up hating again for some reason mattress out for display feel different than what I actually got
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July 2023 by Tami
Needed to swap a recently purchased mattress out for a different firmness. The store manager was extremely helpful, and the transaction went smoothly with no problems.
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July 2023 by Keith Clark
Yousef is the best salesman we have ever dealt with. Sales would be a lot better if everyone followed his example
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June 2023 by Cela Casey
The worker Ben was very nice and didn’t try to upsell me with anything. He found me a good mattress $100 lower than my budget and gave me clear feedback on my questions.
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June 2023 by Maitland Oman
I went in to try mattresses, Amy and Joe were great for explaining the differences between all beds I tried and curated the experience as best as they could. Joe went above and beyond to assist me in my deal and ended up with a smoking deal for my situation and all he asked for was my repeat business. Heck I’d say the service was so good it got me to put down a review. You got my business again Joe! Thanks a lot!
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June 2023 by Andy Schanz
Incredibly knowledgeable and friendly. Had no reason to shop around anywhere else. They had us try everything to find the mattress that perfectly suited my needs and gave me a great deal on top of it! 10/10 would shop here again.
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June 2023 by Eric Wilson
I purchased a king size mattress with an adjustable base and miscellaneous bedding. Joe and the rest of the staff were very helpful and easy to work with! It was a pleasant experience!Eric Wilson
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April 2023 by Kimberly Escamilla
Our rep was very knowledgeable and knew just what mattress would be best for me. He was not pushy and let me choose what I wanted. It was a very pleasant experience!
