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March 2025 by t clark
Couldn't use my Old Navy Cash without the actual paper coupon, kind of disappointed. They track everything else in my app, why not my Super Cash?
On the other hand, found a cute two-piece swimsuit with matching shorts 🩳👙(NOT these colors, LOL)
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August 2024 by D H
Bought an item. I live 45 minutes away, so don’t get to the mall very often. Did not like item and it did take me a bit to exchange. When I showed up at the store I was told that not only could I not get my money back, I also would not even be eligible for store credit or to do an exchange. The associates were not very friendly about it and I think that is a terrible policy. The receipt says no return for cash, but does not specify anywhere about store credit. Terrible Policy, I will never give another penny to Old Navy.
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June 2024 by Jason Prock
So they had price tags everywhere in here little Posters $15 here $16 there $12 there picked up a Jean jacket...
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June 2024 by heather tibbett
I don’t know what has changed (new manager..?), but I visit Old Navy every couple of months and I was very pleasantly surprised recently. A couple of weeks ago I visited and not only was the store incredibly organized, but the staff was so friendly and helpful. Customer service is almost non existent generally speaking, but I was happy to be treated politely. Can’t wait to go back!
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May 2024 by Knokinawn
The clothes are decent quality and the selection is usually good. However, I am not sure if it just this Old Navy store or all Old Navy stores, but the staff is mostly unhelpful, unorganized, and lacking in good customer service skills. They are always busy chatting with each other though, and if you interrupt to ask a question, they make it seem as though you have just ruined their day. Personally, I try to shop here without engaging the staff. The line to check out is too narrow and difficult for customers to bypass each other to get waited on or exit, disorganized at best, and you wait waaaay too long. A half hour to get waited on is normal when they are moderately busy; longer if there is a rush. Overall, go for the affordable clothes and "live" shopping experience, but order online if you can to save time and headaches.
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February 2024 by Jennifer Richman
Great prices ???
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November 2023 by Diana Brown
Always a great selection and affordable items. But long checkout lines nearly everytime you go no matter what day or time of day.
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September 2023 by Luis Mendez
managers won’t allow us to use restroom even though I am a reoccurring customer
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September 2023 by Robin Kurtz
Went to return something I bought 32 days ago with receipt and tags. I was told you only have 30 days to return or exchange. They wouldn’t even let me get the right size shirt. I will never ever shop at Old Navy again my entire life!!!!
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September 2023 by Robin K.
went to return something with a receipt 32 days after purchase. They said there was only a 30 day return or exchange policy. They wouldn't even let me exchange it for the correct size shirt. I will never ever shop there again!!!
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July 2023 by Megan M.
The manager here is SUPER rude. I have been a customer and card holder for years and had a question about their return policy - I've never had any issues - and she just blew me off and walked away.
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July 2023 by Amanda Wilson
It kinda always looks like closing. Prices are really high honestly.
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July 2023 by Marcus
Good store
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July 2023 by Alejandro Bustos
Brand clothes
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April 2023 by Domingo Ruiz
It's an Old Navy in a mall. Nothing new here.
