This O'Reilly Auto Parts store in Kennewick is noted for its friendly, patient, and helpful staff who are consistently willing to assist customers in finding the correct parts and specific information. Reviews highlight that the staff goes above and beyond, with one customer recounting how the team provided exceptional service by delivering a part and tools directly to them when they were stranded. The store's services make repairs smoother for both professionals and everyday customers. It is considered an excellent first stop for parts, with a belief that if this location does not have an item, it probably is not needed. Customers express thankfulness for the kindness, generosity, and awesome service received. The store offers various services including free battery, alternator, and starter testing, wiper blade and bulb installation, and a free Loaner Tool program.
What an amazing store! Nido and Alex were very, very helpful to me today with the replacement of my low beam lights and my brake lights. I did not expect that kind of service from just an auto parts store. The atmosphere in there was very cheery. They were fun. They engaged and really gave customer service at a five star... read full comment
May 2025
Stefani and Alex are amazing. Huge help getting us back on the road. Only shopping at this location from now on.
June 2024
Stefani was a huge help and super knowledgeable! Great service!
