This O'Reilly Auto Parts store in Kennewick is noted for its friendly, patient, and helpful staff who are consistently willing to assist customers in finding the correct parts and specific information. Reviews highlight that the staff goes above and beyond, with one customer recounting how the team provided exceptional service by delivering a part and tools directly to them when they were stranded. The store's services make repairs smoother for both professionals and everyday customers. It is considered an excellent first stop for parts, with a belief that if this location does not have an item, it probably is not needed. Customers express thankfulness for the kindness, generosity, and awesome service received. The store offers various services including free battery, alternator, and starter testing, wiper blade and bulb installation, and a free Loaner Tool program.
Fast and easy transaction. Since I left my car running outside until I had a battery in hand, I really appreciated that. They had the battery I needed, loaned my the tools to do the job, and gave me my core money off. Friendly group of workers there.
October 2025
Very helpful in getting a rear wiper blade for my husband's car. And it fit, thank you.
September 2025
Attendants stepping on each other to help as soon as I stepped in. Had a simple order and question both handled quick and fluent. Certainly returning, as little as possible. Hang in there Yukon.👍
