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December 2023 by Lisa Steele
We switched from Fred’s to Reliance and we have not been disappointed. They send out text when the prescription is ready and they also provide free delivery once a month. They are super fast and efficient. What a great switch from big pharmacy to locally owned pharmacy. SWITCH! You won’t be disappointed.
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December 2023 by Sam Sneed
Word on the street is the head pharmacist got popped by the feds stealing tons of pain medication. (Not to mention is a total *******.)Quite a temper on this one..yelling at customers, turning away patrons,, its a wonder they are in business at all. Take your business elsewhere and avoid this laughing stock of a pharmacy. This is not an honest business
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December 2023 by Crystal D.
I have several autoimmune disorders that cause a great deal of chronic pain (that term seems to be overused so let's start saying torture, since that's what it is. I'm being tortured by my own body). I moved six months ago and a Dr in my new home state put me on a medical regimen that didn't seem medically sound. While in town to see my mother (who had a stroke) I decided to make an appointment with my old PCP, she's been my dr for years and knows my health history. She was shocked at medication I was prescribed, she said, "Don't ever let them put you on x (type of med)." I was so relieved. She perscribed the medication I've been on for years. Sadly, many pharmacies in the Tri-Cities cannot get certain medications so I was forced to call four pharmacies to find three separate medications. Wal-Greens was able to fill one. Reliance said they would fill the other two, I even called them on Thursday night, was told the script would be ready in the morning. I spent Friday with my mom, in the hospital, then went to pick up the prescription from Reliance. The pharmacist walked up to me with a piece of paper and quickly said, "Can you explain this?!" In a tone I would expect from a parent scolding a child for coloring on the wall. He began speaking very fast and circling items on his paper that had font so small I struggled to read it. I am hard of hearing and read lips, the pharmacist knew this, we chatted about his hearing loss when we first arrived. I began to speak and was cut off. He was asking why I was prescribed a controlled substance in another state. I could have told him didn't work for me, and my doctor knew about it. I told her I'd been put on it! I told the pharmacist I wouldn't take them together. He snapped at me that he couldn't take my word for it. No one, addict or not, should ever be treated this way. I realize the opioid epidemic is real, so are my ailments. The pharmacist said he needs to hear from the doctor. He said he would fax the doctor. I asked what he needed (since the prescription wasn't satisfactory), he snapped at me and said, "A response." I drove to my doctor's office since it was 3:30 on a Friday afternoon and I was flying home the next day. My doctor can't just send the script to my home state, she's not licensed in that state. My PCP's MA called the pharmacy (which is by definition a response). She said he wouldn't fill it unless the Doctor herself called him, she was gone for the day. I wouldn't be able to get the medication my trusted doctor prescribed. I drove BACK to the pharmacy. The pharmacist rolled his eyes and tried to speak to me over the counter, through the plastic barrier. Again, the man knows I'm hard of hearing but rolled his eyes at being inconvenienced by my disability. He walked up to the counter and said he needed to hear from the dr and if the reason I was prescribed this medication was ok and HE THOUGHT I SHOULD BE ON IT, then he would fill it. This man who knows nothing about me, my health, or my history and is lording over my course of treatment? I asked him for more information, he rolled his eyes, flipped over a piece of paper dramatically and wrote the name of the first medication, circled it, then did the same with the old. He angrily said, "THESE ARE MEDICALLY INCOMPATIBLE!" I am a teacher with two masters degrees, I don't need to be spoken down to like this. In my frustration I said, "I'm medically incompatible!" He threw his arm up gesturing to the two men waiting and said, "I have other customers!" He refused to fill the prescription. Only my PCP could transfer my script to a different pharmacy (since that makes sense, let's put more on doctor's plates! Burn them out faster, cool *not actually cool*). My Dr wouldn't get messages sent from her team until around 8 pm when she checks her messages. If the pharmacist had legitimate concerns he could have spoken to me respectfully (which he
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October 2023 by Joshua Longmeier (Josh)
It's always been fast. I'm inpatient so it's perfect
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September 2023 by Brandy Spaulding
I receive prescriptions from Reliance Pharmacy. Today, when talking to the pharmacist about refilling a prescription, I was yelled at and hung up on twice. There was a situation last month when I was told there were no refills on my prescription. After an all day hassle to fill prescription, I was told the refill was there the whole time and they just hadn’t looked far back enough? This month i was told the same thing and I asked him if he checked back far enough. I was cut off, he raised his voice, and began to tell me that he knew how to do his job, that he wouldn’t argue with me. I said “sir, I was just asking you a question” and then I was hung up on.My prescriber is pregnant and working from home. Last month it was a huge mess trying to get a message to her. She had given them the refills in advance, knowing she’d not be at work.I was in tears and had to call my dad, my dad wanted his name. I called back and asked them if they’d faxed over a request for refill and lady said they just had done that. I earlier, did try to explain my situation to the pharmacist but was interrupted many times. He was rude and mean. I asked the lady for his name, she was silent then put me on hold for 5 minutes and hung up on me. Called right back and he said “this is the pharmacist” asked him his name and how to spell, he sounded so angry I had to ask twice.I receive medications from them for mental disorders and they are very important to my wellbeing. It’s hard to feel intimidated and bullied by the person who ultimately has the power to control whether I receive those very important medications.
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September 2023 by Brandy S.
I receive prescriptions from Reliance Pharmacy. Today, when talking to the pharmacist about refilling a prescription, I was yelled at and hung up on twice. There was a situation last month when I was told there were no refills on my prescription. After an all day hassle to fill prescription, I was told the refill was there the whole time and they just hadn't looked far back enough? This month i was told the same thing and I asked him if he checked back far enough. I was cut off, he raised his voice, and began to tell me that he knew how to do his job, that he wouldn't argue with me. I said "sir, I was just asking you a question" and then I was hung up on. My prescriber is pregnant and working from home. Last month it was a huge mess trying to get a message to her. She had given them the refills in advance, knowing she'd not be at work. I was in tears and had to call my dad, my dad wanted his name. I called back and asked them if they'd faxed over a request for refill and lady said they just had done that. I earlier, did try to explain my situation to the pharmacist but was interrupted many times. He said was rude and mean. I asked the lady for his name, she was silent then put me on hold for 5 minutes and hung up on me. Called right back and he said "this is the pharmacist" asked him his name and how to spell, he sounded so angry I had to ask twice. I receive medications from them for mental disorders and they are very important to my wellbeing. It's hard to feel intimidated and bullied by the person who ultimately has the power to control whether I receive those very important medications.
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July 2023 by Brianne B.
Brand meds only they were told. They switched my sisters whole account over and then discovered they couldn't get brand meds and then wanted me to do the leg work to get her back to the pharmacy we just switched from. Idiots! Doesn't anyone have a brain anymore! Idiots cause more work for me! Do your fkin job and think ahead!
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December 2022 by Kevin Jennings
Best place to get prescriptions cause they are the fastest to get them filled.
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August 2022 by Jayy Haworth
the delivery service is so bad its unusable. most often the delivery driver will just give up and not tell you, and this most recent time i called them back to give better directions for him because he said he was having trouble and they randomly told me i verbally abused the driver. i honestly really cant figure out where that came from and as someone who is disabled and needed my medication today and now wont be getting it, i am obviously really frustrated with how inaccessible this service is and would suggest you go elsewhere if you are also disabled and very dependant on getting your meds on time.
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July 2022 by Winter F.
their delivery drivers are incompetent and straight up lie to their supervisors in order to not make deliveries. was informed i could no longer accept deliveries due to "being verbally abusive" after the driver called for directions and told me my apartment did not exist.
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July 2022 by Rachel Mitchell (Moon mountain)
Hardly ever any wait time! This is one of the best pharmacy’s in tri-cities
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November 2021 by Radrach 0.
Always super fast ! Customer service is also wonderful...they actually call and communicate any issues that may arise instead of wasting your time
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May 2021 by Rachel
They fill your prescription quickly and on point!
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April 2021 by Jeanette Bennett
This is a pharmacy, not a what-not-shop. They don't have every over-the-counter drug in the world, but they do have reliable pharmacists who will bend over backwards for you. No waiting three days like Walmart or having to count your pills so you don't get short changed like Rite-Aid. Normally they can fill your prescription while you wait. (Barring natural disasters and acts of God.) I wouldn't go anywhere else.
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March 2021 by James Sanders
This is the best pharmacy I have ever had the pleasure of doing business with. They are very fast and efficient. I don't have to worry about my refills, they take care of all of the details. Thank you for your kind service to this community, we need more businesses like you!