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March 2024 by Derek Bittle (Elite1N2016)
Awesome service and owner is amazing and a very kind guy and professional
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February 2024 by Hedwig-Carmen Stansell
I truly recommend their Riverside Collision and their service. Very professional, great follow-up on updates, progress on estimates, and work performance. Great customer service and very efficient work on my damaged vehicle. I appreciate their efforts in communicating with my insurance and getting the process done efficiently ! There is less stress on my part, and I am very grateful for the experience and pleasing results! Thank you to Riverside Collisions ??
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December 2023 by Brandon Mulvey
Mike McKinney runs a great shop and genuinely cares about his customers. I highly recommend this shop
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July 2023 by Marilyn Crume
Well what a nice surprise! They are wonderful! More than 5 stars! Dropped off my new Honda CRV and they did a beautiful job on my rock repair on my hood (stupid dump truck threw a rock on it!) great communication & awesome service & repair -even a thank you card in the mail….I highly recommend them-behind old sonics in Kennewick thank you :)Services: Painting
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July 2023 by srinivasa suri repalle
It’s been 6 months, I am still waiting for the total repair to be done, NO ONE here CARES!!!!I gave them more than $20,000 business (3 cars, 4 jobs) so far. But, they CONSISTENTLY failed every time in meeting the timelines, and the quality of repairs, and communicating the information. On almost every occasion, they told me that they would call me after getting the parts, but they never did. I had to follow up multiple times before finding out that the parts were there and then waiting some more time for the repair to to be completed. Even after waiting for longer periods, quality of the repairs was not satisfactory, my car door was not aligned like other doors but they said that’s the best that they could do.The car makes more road noise, I emailed them 3 months ago, but no response yet.As of today, I am still waiting for them to me call about a part that they said they would order 3 months ago, nobody bothered to contact me. Now it’s been 3 months since I talked to the Owner of the business who had agreed that they had failed on multiple occasions and apologized for what had happened and would make sure that it never happened again. It seems like, they accept the new assignments when they do not have enough resources to finish the work that’s pending. Very poor business model!Apart from causing lot of inconvenience, choosing this business for my car repairs resulted in additional costs due to rental cars, and gas money as I trusted them with my Tesla. I can understand the delays with insurances, and getting parts during and after the pandemic, but there’s no reason why they can’t let people know and care for their time and expenses of people who are trusting them with the timely repair of cars. I can’t imagine this kind of service from a LOCAL business that’s been there since 1960s!!Services: Painting
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February 2023 by Sarah Glover
Had my car repaired through insurance after a lady had hit it. They did a great job, were super fast and my car looks brand new inside and outside after. Really impressed someone was able to get all my huskies hair out of it even.
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February 2023 by sergio oceguera
The staff here is super friendly. I have brought my Acadia here twice and both times they did a great job. I will definitely use them again!Service: Body & Trim
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December 2022 by Joseph Patterson
People were polite and right on it I walked in and they got right to work helping me I got an estimate with in a few minutes and they explained perfectly I would recommend anyone who needs there help to go and see them.
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August 2022 by Franco Zhang
After getting quotes from multiple body shops in town, I decided to give Riverside Collision a try, and they didn’t let me down. Not only they have competitive quotes compare to other body shops, the level of service you will experience is second to none. Had a good experience working with Kerry throughout the process. He shows professionalism and take good care of his clients from start to finish. My car had some paint damage from removing the cracked factory racing strip, they did an outstanding job repainting my hood and rear spoiler. They also work with a local PDR, who helped me remove the ding and dents on the door panels. While the wait time is quite long from estimate to drop off to pick up, but it’s all worth it. Strongly recommend!Services: Painting
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July 2022 by Amanda Truscott
About a week ago my son was in an accident and Riverside Collision responded quickly! They wrote an estimate, worked with insurance and were able to start working on my vehicle in a timely manner. They clearly explained what to expect and answered my questions. They also educated me on possible delays due to backorders and availability of parts. Knowing what to expect during the process really put my mind at ease. Thank you Mike, Kerry, Ann and Gudelia at Riverside Collision for your excellent customer service!Services: Painting
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June 2022 by Robert Sawyer
Had my vehicle repair there after a rear end collision and my vehicle was returned to me with issues.rear mud flap missing. Sensors in bumper isn't painted to match and frame looks to be smashed in.Services: Painting
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March 2022 by Joe Cruz
My go to. Super helpful, excellent quality, and very reasonable prices. They run a clean shop and stand behind their work.
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January 2022 by M Knight
Amazing customer service. Above and beyond kindness and professionalism. My car looks amazing. They took really good care of my vehicle and made sure it was safe for me to drive. Thank you!!
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January 2022 by Lisa O.
Everyone was so nice. The techs were very thorough and my car was so clean when I got it back
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November 2021 by Franco
After getting quotes from multiple body shops in town, I decided to give Riverside Collision a try, and they didn’t let me down. Not only they have competitive quotes compare to other body shops, the level of service you will experience is second to none. Had a good experience working with Kerry throughout the process. He shows professionalism and take good care of his clients from start to finish. My car had some paint damage from removing the cracked factory racing strip, they did an outstanding job repainting my hood and rear spoiler. They also work with a local PDR, who helped me remove the ding and dents on the door panels. While the wait time is quite long from estimate to drop off to pick up, but it’s all worth it. Strongly recommend!Services: Body & Trim
