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December 2025 by James O'Brien
Came in, told the dude I needed a new modem. Grabbed one for me, checked me out, and I'm out the door. Total time was maybe 2-3 minutes.
Pure efficiency.
That's what I'm talking about.
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December 2025 by Donald Hubele
Great employees that actually want to help.. no attitude... no complications.. smoothly in and out...
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November 2025 by John Neglia
the store folks are so much better then the online people at answering questions!
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November 2025 by Eduardo A
It's friendly service. I wish it was a bit more organized.
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November 2025 by Grant McIntosh
Long wait but staff was helpful
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November 2025 by Andy Matt
Absolutely avoid mobile. I wake up to new charges constantly and I haven’t been a customer for 2 months. Complete scam. Customer service is all from Ohio or New York and completely unorganized. So many cheaper better options. Stay away
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October 2025 by Joseph Hathcox
This is the 💩 internet service. Your stuff always disconnecting and reconnecting for no reason. And it happens when there is no wind or rain. It's a sunshine day perfect day out.
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November 2024 by Andrew Paye
Huge hassle to cancel internet service, charged me a full month and I only had it 2 days. Ziply's new fiber has been working great.
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October 2024 by Sara Mahood
Had to return my old equipment. The staff there was very friendly and helpful. Despite being busy first thing in the morning, they were efficient on getting everyone taken care of.
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October 2024 by william mendez
Good service
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October 2024 by Katina Davis
Spectrum has been somewhat bipolar to deal with. My mom got service through an online link and when the equipment arrived, it didn't work. She went to the Spectrum store in person and was told that there was a block on her address, which they kindly removed and set her up with new service and equipment. She had service for about 2 weeks then quit working and it wouldnt reset or anything. I then spent almost an hour and a half on the phone with spectrum, spoke to someone in customer service, technical support, collections and sales ... I was transferred to at least 5 employees. They were finally able to turn her service back on, once again stating that it was something about the address being blocked. 2 weeks go by without any issues and suddenly it went out again. Called again and was told that it was impossible for her to have had service turned on because there was a block on her address. That employee argued with me about it even being turned on at all. They had a different start dates but argued that it could have been turned on because of the block on the address. I'm not sure why spectrum can give you a different response to the same problem with each department. I asked that they please make sure to note the account by every employee I talked to about this issue.
We then went to the store in person and was told they can't see the notes and again told us that they couldn't have turned on her service at any point. The young man said there was nothing he could do and gave me 2 different numbers to call customer service and sales again cuz they couldn't do anything at the store level.
Still trying to resolve the issue with them but.... Also looking for a better Internet provider. I wish spectrum would do something to fix this horrible inconvenience and inaccurate information. My mother has since received a bill stating that she owes for another month of "not being able to get service at her address" and the statement doesn't even reflect the $135 payment she made when she set up the new service the 1st time. This is unacceptable!
And this generic response that everyone is getting is so impersonal and insulting, honestly. Get your shit together spectrum. Quit giving people the run around! I won't stop until they make this right!!!!
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October 2024 by Chenyang Shi
Spectrum is so suck!!! If there’s any provider in Tri-Cities, I would choose them, not spectrum anymore! Their customer service in store or phone call all bad, very ego, terrible attitude, because we only have them as internet service, so they don’t care our feeling! 90 dollars for one month 300mpbs, are you freaking kidding me!
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October 2024 by Dave Satterfield
Very crowded, not enough people working.
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October 2024 by Basil Staros
Horrible internet speeds, pain to cancel. I havent been able to get speeds faster than 14 mbps! There are other internet providers like T-mobile hotspot or Starlink. They are expensive, but atleast ill get what i am paying for!
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September 2024 by Dave Hinojosa
Staff went outta their way to help us...
