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November 2023 by Paula B.
Wow, Mark at Traffic Jams in Kennewick could have sold us a $599 (or more expensive) navigation system, but instead he took the time to ask us questions and even went out to our truck and diagnosed the problem. We ended up spending $27 for anew data cable and routed it differently, which solved our problem. Thank you so much. Mark!
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August 2023 by Tyler J.
These guys have installed many different things into my vehicles over the years. They have always treated me well and have always taken care of my needs. The 5-ch Amp I purchased from them years ago has been in 2 different vehicles now and still puts out the same amazing sound it has since day 1! Traffic Jams will always be my go to place for my audio needs!
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August 2023 by Donnie S.
I recently had a radio reinstalled after taking it out to do some rewiring in my 85 Chevy truck. They took an hour and a half to complete the job and charged me $180. When I left the shop it didn't take me long to notice that my air conditioner was blowing HOT air. I turned around and went back. They said OOPS, my bad and took the truck back to plug in the AC controller they had disconnected. I tried to tell them that the temp control lever didn't feel right. It felt like it wasn't connected. They poo pood that and said everything was good. I went home and pulled the AC control panel and sure enough the lever wasn't connected properly. I fixed it and went back to tell them about but they didn't care. Now the lever cable attachment is broken and I have a new one on order for $30. Bottom line... I won't be using them again.
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August 2023 by Google user
My father in-law took me here because he was looking for a part to fix something on one of his cars and we had been all over the place trying to find it. They had it (resistor's) the staff was super helpful and amazing! I will definitely be going back there in the future.
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May 2023 by Chandan S.
Came in for a radar detector power cord. Nobody else had em in town and the gentleman who has worked there for a long time knew what cord I needed right away. Got me squared away just in time for my long road tripThank you!
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April 2023 by Arnie
Bought a rp5-gm32 interface to install a after market stereo in my gmc pickup. The device is faulty, at first I couldn't get it to connect then went through the wiring and found connections that weren't connected under the shrink connectors. After I connected it worked but now wiring has faulty connections somewhere in the harness that make speakers turn of and on or static loud when I hit any little bump on the road. Haven't called them to see if they could replace for another unit but as most electronic stores have a no return policy I'm down the cost of this pricy little unit.
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February 2023 by anthony casiano
excellent services, highly recommended. very informative and trust worthy. not pushy when it comes to services for what you want for your vehicle. they get booked up pretty quick. but worth the wait..
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January 2023 by Danielle Collins
Most amazing experience 10/10 would recommend! Excellent customer service, and the installation was flawless!
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December 2022 by Neal Lassila
A technician looked at my Corvette's door tag and the wiring in the console. In two min. he told me 3 things about old system and what I needed to do to install a new one. He was correct about everything, saving me time and $.
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October 2022 by Farris Hakki
Brought a vehicle into Traffic Jams to purchase 2 subwoofers, amp and deck as well as the installation. I was quoted a little over 2 grand for everything. Scheduled about a week out And They had the vehicle all day, I picked up when they closed. I noticed almost immediately as I was driving off the parking lot that my gas gauge was not working. I did not think much of it considering I was focused on how good it sounded. Upon further inspection I realized it was more than just that. Gas gage, dome lights, horn, auto lock and a few other electronic things were wrong. When I called they told me to bring it in so that they could take a look. Their schedule is VERY booked so they made me feel bad for taking it back in. I spoke with one of the installers (didn’t catch his name) and he told me that’s how I brought it in. Right then and there I knew something was up. Mark (manager) and I were outside trying to diagnose what went wrong and realized there was a short causing all of this. They took the vehicle for another day (causing me to miss work) so that they could fix the issue. They ended up uninstalling and reinstalling everything witch also took the full day just for them to apologize tell me that they couldn’t figure it out. About a month goes by and we end up buying a brand new vehicle because we could not deal with the current issues And felt it wasn’t necessary to fix something that we did not cause. Called again to let them know of the situation and all they offered was a free uninstall. They uninstalled that day and left a $20 bill in my cupholder. Ended up taking the equipment that I purchased elsewhere to get installed into my new vehicle with no problems. Leaving 2 stars because I have brought previous vehicles into them for installs with no issues and have referred MANY people to their business. I get that accidents and screwups happen but I feel as though more should have been done. Good Costumer service is there when they are not overbooked understaffed and stressed out. I would like to point out how helpful and nice Steven at the front desk is. I unfortunately will no longer be returning to Traffic Jams.
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October 2022 by Steven Ross
Install of aftermarket retrofit navigation car stereo 9/22/2022. Awesome install from Traffic Jams and excellent customer service from Mark and Steven. Highly recommend Traffic Jams
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October 2022 by Greg Holte
Excellent knowledge and spend the time to do it right. Has several installs and all have been good ?
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October 2022 by Chuck Emerson
Shawn nailed it today, had questions later in the day and he was a huge help. Great place
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May 2022 by john lawson
These guys are really cool, it's not all about the buck buck. I felt like it was giving me the best service as possible. Very very helpfu. I'm still a little snowed by the amount of information I received. But I do feel good about going back and asking more questions I recommend these people
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April 2022 by Tracy Schmauder
Very helpful and friendly staff. Fountain of Knowledge. Help me pick out best stereo for my needs
