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December 2023 by Jason Bowker
I’ve purchased multiple bikes from the Trek store in Kennewick. They’ve got some of the best staff I’ve come across. Always helpful and happy to talk; whether the topic is bikes or any other topic of mutual interest, I always enjoy stopping in.
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November 2023 by dave foley
I had a wonderful experience at Trek yesterday. I bought Bontrager shoes for my Peloton there early this year. I have had a few problems with one shoe. They tried to fix it a few months ago, but the problem reappeared. On the second visit back there, they swapped my shoes out for a new pair. Such good people and customer service. I will definitely buy more shoes and products from them.
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November 2023 by Lori Wilson
This TREK store is like my FAMILY, always very helpful, kind, straight up, and a world of knowledge. Many memories over the years. Thankyou.
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November 2023 by Timothy Manning
Quick turnaround and and quality control of work and the ability to make the most out of what they had to work with and the delivery time was totally ? worth the 5 day turnaround from ordering parts and tuning the bicycle ? for road worthiness…Thank You, Bruce and the Staff at Trek Bicycle of Kennewick, Washington…My Son and Grandson are very happy with how great the bike ? performs…Thank You ? for the great work…rating you All at Trek a ‘10’ …Tim Manning
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September 2023 by Gary Harris
The staff is very friendly and kind. Very helpful on questions i had about products they sell.
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September 2023 by Delanie Johnson
These guys are awesome. I purchased a Trek Marlin here a couple of years ago and recently had a few small issues come up that needed addressed. They were quick to invite me to drop my bike off and got me back on the road quickly. As someone who likes to ride, but isn't all that mechanically savvy, they never made me feel dumb or any less worthy of fantastic service.
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September 2023 by Pete n Leah Swanger
Knowledgeable service technicians that can answer and guide my to all me bike service and updates for my bikes. Great service if they do not have the parts or tools they can order it. My wheel truing went south with the wheel rim damage beyond repair and the Scott was able to source new wheel set at a great price.
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August 2023 by Savannah Lee
Big thanks to Scott for helping us find a bike part we REALLY needed!! He found it in New Jersey and shipped it to us in Spokane. Saved the day! Great customer service! Thank you!!
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July 2023 by John Quist
Upgraded last year with the help of Scott and the team at Trek Kennewick and still lovin' my Fuel EX. Recently moved to Reno and the riding in the Tahoe area is awesome! Miss the Trek Team in the TriCities!
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June 2023 by Rebecca Tilley
Excellent resource for bike questions or purchase. They ride and they know Trek bikes.
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May 2023 by Michael Steen
Very knowledgeable of the cycles. Done a tune up for me and replaced my chain. Very friendly environment. I will be taking my bike their for service and future purchases.
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April 2023 by Kirby Hopper
I bought my bike there 5 years ago and brought my wife in to get her on two wheels. It's always a pleasure doing business with the Kennewick Trek team!
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March 2023 by Timmy L.
It's so cool we have a Trek in the Tri Cities! While I feel they are a bit pricey, the staff are knowledgeable and were nice.
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February 2023 by Caleb Peterson
Scott and Jen are awesome. Thank you for the work you did on my road bike.
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February 2023 by Logan Uber
Amazing service. Took time to answer all questions and never felt rushed. Highly recommend for your biking needs.
