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July 2025 by Olivia Sanders
Great customer service and convenient locations
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July 2025 by Tina
I love being able to do drop offs at the kiosk. There’s never a line and so I’m able to get in and get out.
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June 2025 by Dawn Shepherd
Amazing customer service. Great product knowledge. Best UPS store in the Tri-Cities.
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June 2025 by Isaac Rogers
A very knowledgeable and friendly staff.
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June 2025 by Bill Ellis
I like the friendly & professional staff, and the ease of shipping & handling.
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April 2025 by Dre
Easy, fast and convenient!
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April 2025 by Moises Acevedo
Why do you have to wait for an hour just to drop off some equipment?
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March 2025 by Joshua Bam
Great service, very reasonable prices, very efficient. Thank you guys!
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February 2025 by stefan micic
Both times i sent packages here and paid extra for them to arrive here they arrived a day late and i got no explanation my tracking said kennewick for 2 days now and no one seems to know where my packages are this is unprofessional.
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February 2025 by Kim F.
This place is awful. I had to ship 3 boxes a very long distance, and very expensive. When I asked for UPS shipping, the kid shipped the first box UPS, and then the next 2 USPS, which does not deliver to my destination. When it was discovered what had happened, I was out over $1000, my boxes were returned to me, and the store owner will not even respond to my inquiry about help with this issue. I would not support this kind of terrible ownership!
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February 2025 by Mark Baker
Staff appeared well trained, polite, professional, and engaged. I was acknowledged when I entered the store, and that is a very important part of the customer service experience (IMO). The staff helped me understand what steps were required to drop off my package. All in all, a very good and enjoyable experience, and I would easily recommend this store.
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February 2025 by Marci KInies
I come in with tons of mail every so often and your staff has been very kind, professional and show a lot of patience. Thank you.
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November 2024 by Sales Dept
They ship for Macon Brothers auction, and they use it for thievery. I had a dozen leather sheaths I bought, and they charged me over $114 to ship. I found out the shipping was only $30....so they charged me over $80 to put them in a long box and tape up. Of course, they didn't provide a receipt either.
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November 2024 by Hector Bravo Corona
They are awesome! Thank you guys so much for the awesome work! I highly recommend! Damaris and Steve are awesome to work with. I wouldn’t go to any other UPS store in the Tri-Cities.
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October 2024 by Amy F.
We just had a great experience with getting signatures notarized by Jelissa! We had a LOT of documents to sign and she was very friendly, patient, and positive throughout the entire process. The other staff members were knowledgeable and helpful, too! Thank you!!
