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June 2025 by Gary Dockery
I took a check for $75 from US Bank on a facebook marketplace sale. Didnt realize they were going to charge me $7 because I dont have an account here.
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May 2025 by D C
They open the doors approximately around 9am, but not ready for business for another 10 minutes. 7 people in line and 1 drive up.
Wouldn't it have been smarter to count your drawers and whatever else before letting people in at 9am?
Guess you can't expect much nowadays.
Just like you don't know which doors will remain locked and the other open, ha.
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April 2025 by Linda B
Isa is the best! She’s always friendly and willing to go the extra mile to help out, they have had some changes in staff that I wasn’t happy with but Isa never lets me down!
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April 2025 by N Curtin
I am extremely disappointed with the lack of empathy and professionalism I experienced at US Bank on Clearwater and Edison Ave, Kennewick. After the passing of a loved one, I reached out to simply add a name to an account, only to be told they couldn’t assist me because they were short-staffed and that other customers’ needs were more important.
Losing a family member is already stressful enough, and dealing with necessary account changes should not be made harder by dismissive and insensitive service. If this company truly values its customers, they should ensure they have the staffing and compassion needed to handle all situations—especially those involving a loss. I expected better and would caution others to consider how they handle their customers before giving them your business.
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November 2024 by Jessica Mendoza
Worst customer service, the bank tellers there don’t even try to help you out. Hopefully this place gets shutdown like the one in Pasco got shutdown. After my experience there today I will never bank with them. Not even the manager was willing to help, everyone there seemed to be in a bad mood. Not my fault they hate their job!
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August 2024 by Russ Wilson
I open a saving account and now all my accounts are frozen I have been at for mine years use for 2 house loans I'm very disappointed in their actions
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June 2024 by Owen Mansfield
This is for all of you business closed on a fake holiday!! 1 star. Get real! Juneteenth. Seriously?????? So ridiculous!!
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May 2024 by Joshua Perry
I have had 100 dollars come up missing once from my bank account through these people. Yhey have hidden atm fees they do not tell you about. Their customer service is terrible if you have a problem they never address it just dance around it until you give up. I would not recommend making this your bank they really can't even do basic math I have a degree in business and can prove from my own bank statement my money has come up short, I have been charged by us bank themselves, and money has just been flat out missing. And just look at the reviews if you say you has a bad time by any of the tellers all of the sudden the next post says the exact opposite about the exact same person. And the second d review will be the only review ever posted by that account. Nice try
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May 2024 by Jose Herrera
I ain’t a Karen, but went to make a deposit through the drive through window and the lady had some major attitude. I wanted to use the ATM but it was out of service. As soon as she got my money she started making faces and saying who knows what. Last time I go to this branch, yikes!
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January 2024 by JB B.
Alright,there are at least five teller spots and maybe two drive thru spots or so,regardless of how many spots there are only two tellers working on a Friday afternoon,wow..I'd figured at least 3 maybe.but one of the two is working drive thru,still they don't have the foresight to have more tellers on shift to take care of the customers.Instead we have to wait a ridiculous amount of time to get our own money out of this financial institution.weather was kinda bad on this particular afternoon,but that shouldn't negate the fact that customers are still going to withdraw and deposit money...
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December 2023 by Jeanne Smith
Very helpful.
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November 2023 by Kevin Merrill
Went in to get something notarized. Jeralyn Olsen was so helpful and thorough. This branch was fast and very helpful.
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July 2023 by mgm flooring
Bad service
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October 2022 by Matt
Beware of scheduling appointments via app at this branch. They will just cancel your appointment without notifying you and you wont find out until you show up. This branch is also understaffed.
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October 2022 by Matthew Colby
Beware of scheduling appointments via app at this branch. They will just cancel your appointment without notifying you and you wont find out until you show up. This branch is also understaffed.
