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April 2023 by Kasie M.
Horrible service and ever worse customer service. The manager is so rude and tried to ripped us off, and definitely wasnt advocating for me. He just told me im S.O.L, SO i had to do all the leg work for something that i had every right to do. Ill be telling all my family who have to us cellular to switch or just don't go to that location. Made me come back 4 times just to do a simple return. Oh ya! And they said their customer service just tells you want you want to hear and they won't honor what they say. Makes sense
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December 2022 by Hasen Rojas
Really bad customer service, while I was in there they were talking bad about another employee & were cussing the majority of the time that I was there
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May 2022 by Layla Mohamed
The manager is great. What an amazing guy
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October 2021 by Pamela Haney
U.S CELLULAR. , If you are looking for a cell provider, that actually takes time to explain all these new phones, and customize a cel) phone plan that works for you, and yours. U.S. CELLULSR IS PLACE TO GO. .Leo , Mngr takes the time , to answer questions and not hurry you out. Orr refer you / to 1 800- pass off . THANK YOU U.S. CELLILAR. LOVE THE GALAXY FLIP
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February 2021 by Mr. Marcus
Store closes early, it says us cellular out front and on the employees shirts but theyre not us cellular. Dont ask too many questions or the childish employees will say they're going to trespass you. Never send a girl into this store alone either the boys club will make her feel stupid and they made my gf cry just asking questions.
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December 2020 by Jeff Roberts
We've been customers for over 20 years went in today to see about upgrading our plan apparently i asked the wrong question cause the manager jumped down my throat and i just left wont be coming back to this store ever again might just switch to Verizon!!!
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June 2020 by laura torres
The agents are very polite but the company it's only about the money they never tell you everything till enough time has passed so you aren't able to put a claim.
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June 2020 by Justin Souza
Love this store.
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March 2020 by Cesar Nazario
Bad service, they take forever to help the people, I was waiting do do a payment for like an hour
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April 2019 by Jeffrey Williams
The agent/sales person was very short and rude. I'll give the store one stars for the number of phone's and devices in store.
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March 2019 by LaToya Craddock
I'm very excited about my new plan and phone. Excellent service from Leo. He helped me pick out the things I need and want. He was very patient in answering my questions. Plus it didn't take long and it was a good atmosphere. The guys were friendly and very helpful.
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March 2019 by Bill Reitan
Upgraded from ATT to US Cellular because of coverage area. Leo helped me with the right plan! And service after the sale when I sold my old phone and needed help removing my google account. Awesome people.
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March 2019 by Kathy Evans
Best store in Kennewick! Great staff!
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March 2019 by Quentin Parkins
The staff are friendly and helpfull most of them do a really great job. However I would NOT purchase any of the black ice gadget guard screen protectors. I bought one on April 28th 2018 and they put it on for me in store, it fell off may 5th of 2018 (8days later) . This is suppose to be a life time warentied product and they told me I could buy a new one or take it up with gadget guard. They would not replace it.
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November 2017 by Isaac Guevara
Went in to this store the other day and Francis help me out he was fun, energetic and helpful got what I wanted and left satisfied, great store!